Cần Quan Tâm

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• Could be better experience

  nagaTarun G,,28 thg 2, 2026

  - Đánh giá từ Viator

  3.00

  We started off the tour bit of a tension mode where we couldn't meet our guide for almost 40 min past the hour. We came at 9 but no one directed in a right direction while we struggling with a 5 yr old to catch up with the tour. It was bit intense. Couldn't enjoy it. May be with out tour guide we'd have been ok. That's my opinion.

• Highly recommended!

  woodjk,,27 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  A must do if visiting Granada! Our tour guide, Ventura, was excellent explaining everything very clearly, adding a bit of humour, open to questions and very calm without rushing us. Loads of photo opportunities too.

• Great Tour in Granada

  John R,,25 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Antonio, our guide was amazing. We appreciated his knowledge about the different monuments. He did an excellent job of conveying the life of the sultans and kings that lived the palaces through history. He was very conscientious about everyone’s needs on the tour moving at a reasonable pace on the 3 hour tour. Very professional and organized tour. I highly recommend it.

• Beautiful and Informative, steeped in History.

  kmwatson,,25 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Book ahead, and do a guided tour. Lots of walking. Our guide was excellent!! She shared wonderful stories that made every area interesting. It was an excellent visit, and lots of time for questions and pictures of the incredible views.

• Our tour.

  Edward D,,24 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Alhambra & Generalife was well worth the visit. Our tour guide was very knowledgeable ,humorous and just made the experience that much better.

• We had a fantastic tour....

  Michael W,,21 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  We had a fantastic tour. My wife is in a wheelchair and our guide was so accommodating. The history and details were amazing of the Alahambra and palaces. Worth the trip!

• Great tour

  Evan C,,20 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Antonio was very good at explaining the history. The sites were definitely worth seeing and I’d recommend a guide

• Great tour

  Tim M,,18 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Wonderful place, guide was exceptional. I was amazed at how large this place was. We were very happy to have the tour guide to help explain and navigate it for us. Great trip - highly recommend

• This 3 hour tour was...

  Hannah G,,18 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  This 3 hour tour was entertaining and informative. Our tour guide was knowledgeable and had great English - he could answer all our groups questions and gave us great insight into the history of the Alhambra. We thoroughly enjoyed it!

• Very disappointing experience, no flexibility or customer care

  Mahreen A,,17 thg 2, 2026

  - Đánh giá từ Viator

  1.00

  We were scheduled for the 9:00 AM guided tour of the Alhambra and Nasrid Palaces and arrived at the meeting point at approximately 9:02 AM. Unfortunately, due to severe weather and taxi delays, we were slightly late despite making every effort to be there on time. When we arrived, there was no guide visible at the designated meeting point, and after searching, we were told the group had already left and that we were not allowed to join them under any circumstances, even if we could find them. Instead, we were simply handed two entry tickets and told to visit on our own. This was extremely frustrating because we had already visited the Alhambra independently before, the entire reason we booked (and paid almost triple the standard ticket price) was specifically for a professional guided experience. To make matters worse, the staff member we dealt with was rude and dismissive, showing no empathy for the situation or the weather conditions. The company later refused any refund, stating that any late arrival results in losing the tour, regardless of circumstances. We did not receive the service we paid for, we paid for a guided tour, not just entrance tickets. There was no attempt at flexibility, partial refund, or even basic customer care. This was a very disappointing and stressful experience, especially while traveling internationally. I would not recommend this company (Nhue) if you expect reasonable customer service or understanding in real-world situations. By contacting Viator directly I was told that the company has a all sales final policy and there is nothing Viator can do to help rectify the situation.

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