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• Poorly organized

  Sue C,

  8 thg 11, 2024

  3.0

  First things first, our guide Anna and our driver was great. The experience probably would have been great too if we got to do it. I booked a private tour, but it really wasn't private. We just had our own van. We share the guide with another van of 9 people. We left the ship ASAP and got to our van, but we couldn't leave until the other 9 people got there. And they were late, which means I'm delayed. When we got to the place where we had to board a bankga boat to get to the underground river, there was a very long wait. We waited at least 1.5 to 2 hours before we got into a bankga boat. Then when we got to the underground river site, there was another long wait for the paddle boats that go inside the caves. Apparently the cruise ships get priority. So after waiting over an hour, we (including the group of 9) decided to leave because we had to drive back to the ship (1.5 to 2 hours drive each way). None of us even had time to have the included lunch. My advice is this: if you're coming from a cruse ship, pay more and take the ship excursion. At least you go first and if you're late, the ship will wait for you. Back to my experience. I booked the tour that included zip lining. Since the zip lining was on the way back to the ship, we managed to do that activity. It was amazing. We walked through a cave before reaching the point where we climbed up rock crevices to the summit. Warning: there are very tight spots to squeeze yourself through. So it may be more challenging for a larger person. But it was a fun climb and a long zip line....about 30 seconds.

• Fantastic Excursion.

  Paul O,

  13 thg 7, 2024

  5.0

  We had a fantastic time on our tour, the underground river which Is one of the 7 Natural wonders of the world and a UNESCO site was everything we hoped for, a must dee if you are in the area. There were wild monkey’s, a huge monitor lizards and a bat filled cave too. The cave and. Zip line was fun also although I would not recommend it if you are older or over weight as it is really challenging and extremely difficult to squeeze through the narrow passageways. This is not recommended for people who are afraid to tiny spaces. The zip line was super fun, make sure you ride in the Superman position.

• Absolutely Fantastic

  Geoff L,

  17 thg 6, 2024

  5.0

  This was brilliant. We enjoyed the entire day. The tour guide Mall and the driver Ali were fantastic and I cannot recommend the tour company and the guides highly enough. I guess we were lucky that we were the only ones on the bus. We only waited 20 minutes for the Underground river tour. The experience was truly unique. Suggest taking an Android phone as they will let you download photos from the Ugong Rock Adventure as long as you buy some photos. You also need shoes for the Ugong Rock Adventure. If you are a big person forget it as some tight squeezes. The lunch was excellent. Highly recommend this tour.

• The activities were great but the tour guide needed to communicate better on the itinerary

  Fiona L,

  27 thg 4, 2024

  3.0

  The van was late picking us up (we understand this is a shared tour so some things are out of their control), and when we got to pick up the next lot of guests, it took them at least half an hour to join us (with no explanation why it took so long). The driver was great though. The guide was good to tell us if our footwear were inappropriate so we were able to change quickly before boarding the van. Bring shoes that are able to get wet (i.e. aqua shoes or flip flops). - We had a few stops along the way (view point & cave & lunch spot) but we were simply dropped off and guide did not explain how much time to spend at each location before we need to move on - this could be done better. - The cave climbing was good and the zipline was amazing. Highly recommend the zipline (superman pose!). - Lunch - there was a variety of food and plenty to go around. However, we were just dropped off at this location and the guide did not explain to us what was happening, so we just took it upon ourselves to line up and grab food and tried to find a free table to sit down and eat. Again, the guide didn't communicate with us for how long we are to spend at the restaurant before we have to move on to wait for the boat so we were confused what to do when we finished eating. There were also lots of people (hundreds) so we couldn't tell where our guide was... - The cruise into the underground river was good, great idea to use audio-guide, our guide on the boat was also good. - Tour guide outlined the itinerary at the beginning when bus was full with possibility of visiting a market before ending the tour at 3:30 back in PP, however due to late pick up, long wait for guests joining us at another pick up location, a sick child during the drive (had to pull over to clean up vomit) and lack of organisation throughout the day meant we did not leave the underground river till 3:30 and as we had another tour booked for 5:30pm we barely made it back to PP at 5pm and we were unable to visit market as planned. This was disappointing.

• Awsome day of adventure

  Jared O,

  29 thg 2, 2024

  5.0

  This tour will not disappoint other than the long drive there. It was absolutely fantastic. I would be done at it again the next day it was so good. The underground river was spectacular in the Oregon rack, was like a cherry on top at the end we even had time to do a trip in the mangrove forest near the underground river and saw monitor, lizards, poisonous snakes, hanging in the trees and monkeys And a delicious lunch to boot