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• Disastrous Trip to Granada

  robertkP767UZ,

  7 thg 11, 2025

  - Review from Tripadvisor

  1.00

  I am writing to express my and my entire group’s (8 people) dissatisfaction with the Granada Day Trip: Alhambra and Nazaries Palaces from Seville tour/package that I booked with your company. The tour took place on Oct 10, 2025. Unfortunately, the experience did not meet the expectations set by your tour description and the promises made at the time of the booking. Specifically, we were deeply disappointed by the following issues: • The transportation was delayed and poorly organized. The tour left the Calle Trajano pickup location 45 minutes later than the stated departure time. We were told it was because the bus was delayed in traffic. When we walked to the boarding area, the driver told us that he had been waiting as well, because the tour guide did not show up. So, we were lied to by the tour operator right at the beginning of our tour. Obviously, this delay affected our time visiting Granada and the venue. We had no free time in Granada as stated in the tour description. • The tour guides name was Dreece (as he said, like Greece, with a D). He was picked up at the second stop. Upon boarding he rudely stated that “we were sitting in his seat, and we needed to move”. By this time, all the seats near the front were all full. Even after he had “his seat” he provided approximately 10 minutes of information over the three-hour bus ride to the location. • Our bus did not return to the original Calle Trajano location which was stated in the tour description and was walkable from our hotel. On the return bus ride, Dreece slept the entire 3-hour return trip. There was no interaction with him until we reached the city limits of Seville. At that point he stated that we would have two drop-off locations. We asked if the second location was the original pick-up location. He said no, but it would be closer to our hotel. This was a lie, as he had no idea where we were staying. Some people got off at the first stop. The bus pulled up to a curb, where Dreece stated this was the final stop, and we needed to get off the bus. It was 11:30pm at night, and he dumped approximately 15-20 people at the curb to find their own way back to their hotels. Our group of eight had to call three Ubers to get transportation back to our hotel. This location must have been convenient for Dreece, as he walked off down the street and left us all at the curb. Your tour description states that a professional tour guide is provided. Dreece is not anything close to a professional. We had no free time in Granada, and the bus did not return to the original starting point as stated in the tour description. • Our tour of the Palaces – We had a different tour guide for our tour of the palaces and gardens. We had approximately 3 hours for the gardens, and one hour on a timed ticket from 7-8 pm for the palace. Our tour guide was the opposite of Dreece. She was knowledgeable and explained everything in detail. The problem was she didn’t know how to read her audience. She was a student of Arabic writing and translated a lot of the writing in the palace. The writing repeats God is great. Instead of repeatedly translating the same phrase over and over, it would have been appropriate to tell us more about the history and use of the palace. We had two members of our group that had mobility issues and were unable to walk for that length of time. After about an hour and a half in the gardens, several people on several occasions asked if she could point out an area they could sit down and then rejoin the group before they went into the palace. She stated that “the Alhambra gardens were very expansive, and there was a lot to see”. She seemed incapable of understanding that these people were experiencing physical limitations and could not keep up with the group. She just kept on going, leaving people tired, frustrated, and struggling to keep up with the group. Since our group was so delayed, at the end of the tour during the last hour, it was completely dark outside. With the lighting being minimal and the ground being uneven inside and outside the palace, it wasn’t safe to walk because of the uneven terrain that couldn’t be clearly seen. These issues caused considerable inconvenience and frustration, and we believe that the service provided did not represent the normally high standards we’ve come to expect from booking a tour through Viator or Tripadvisor. Before I post this review, I would ask that you review my complaint and offer appropriate resolution. I am requesting a full refund for the eight people that were booked for this disastrous day. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Robert Kendall 1024 Tyler Lane Upland, CA 91784 [email protected] 1-951-452-4479

• Fantastic experience!

  elenimoscholidis,

  4 thg 11, 2025

  - Review from Tripadvisor

  5.00

  Fantastic day had to Granada/Alhambra. The tour was well organized by our escort Petra. The return trip was pleasant because the bus had all the comforts and we got a lot of information in between. In the Alhambra itself we had a good guide named Juan. Who showed us as much as possible and knew how to tell a lot there too. Highly recommended!!!

• Paid for entry ticket but arrived and no ticket. Refused to answer calls and text.

  ayashat2022,

  19 thg 10, 2025

  - Review from Tripadvisor

  1.00

  This company does not provide the service paid for and provides no communication or responses to phone calls and text. I booked and paid for the Alhambra inside tour with guide weeks ago. They even text yesterday (Saturday) about a change to meet at their office. Today we meet at the office and head to Granada. It was not until I arrived at the Alhambra, 2.5 hours later, they text to say I have no entry you let and it was a system error. No response to my immediate return text about a refund or anything else as well as I called 5 times and no response. A whole day ruined because they want to keep my money. DO NOT USE THIS COMPANY!!!! There are other options.

• Great Experience of visiting Granada with my guide PIO

  Roving14381441282,

  19 thg 10, 2025

  - Review from Tripadvisor

  5.00

  Great experience , Guide Pio was extremely thorough and had in-depth knowledge of the place and the environment. Her method of ensuring, what she is trying to explain is fully understood by the tourists is something worth mentioning. She worked very hard to manage us. Thanks dear Pio / Pia

• Poor organization

  Marisa B,

  28 thg 9, 2025

  - Review from Viator

  1.00

  Set off in the morning to see the Alhambra of course and discover that you only have the entrance at 4.30pm: made the route in a hurry with a guide who spoke in bursts as if he were a robot. Poor organization

• Discovering the Alhambra

  vaniancione,

  21 thg 9, 2025

  - Review from Tripadvisor

  3.00

  We booked this Excursion for 149,00 euros each in Italian language departing from Seville. Throughout the round trip (about seven hours in all), our escort Caterine, spoke in Spanish, French and English. When we asked him to speak Italian, he laughed and continued in the languages he knew. Halfway through the trip a girl who seems to me to have been doing an internship as a tour guide, tried to solve using her basic (but better than nothing), knowledge of Italian. Fortunately at the Alhambra, we were guided by the talented Juan who made sense of the expense incurred and the day dedicated to this Excursion. In conclusion, Naturanda good agency, but escorts to select better.

  

• Amazing Albacin and Alhambra tour

  angelalT8580WH,

  21 thg 9, 2025

  - Review from Tripadvisor

  5.00

  Great tour very professional driver and tour guide Sergio 👏 Albacin beautiful Alhambra amazing and another great tour guide. Thank you

  

• To recommend

  ruthmI8380BD,

  15 thg 9, 2025

  - Review from Tripadvisor

  5.00

  Very nice tour, fulfilled what was offered. An amazing experience, the visited and known fantastic. The guide José Luis very prepared, attentive to the group, friendly and friendly

• Long day, but totally worth it!

  Laura N,

  7 thg 9, 2025

  - Review from Tripadvisor

  5.00

  Full day, but so worth it. Juan Carlos was a great guide. Both the lunch restaurant, and the Albaccin tour were excellent. Our Alhambra guide Ana was awesome as well. The Alhambra was amazing, and I'm so glad we decided to take this tour!

• Wonderful day trip from Seville to beautiful Granada and the Alhambra!

  Curious45775005370,

  5 thg 9, 2025

  - Review from Tripadvisor

  5.00

  We had a wonderful day trip with Karlos our guide to the Alhambra! Even though it was a long journey from Seville to Granada, the day was so well organised and the destinations were so beautiful that it was worth every minute! Karlos made sure our day was extra special by recommending a brilliant restaurant when we stopped in Granada where we had some of the tastiest locally sourced food in a pretty square. Karlos is such a friendly knowledgeable guide and we also had a great guide while at the Alhambra! Thank you for a fantastic memorable trip 😊

  

  

  

  

  

  

  

  
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