Cần Quan Tâm

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Đánh giá

• Great service

  taspitanjin,,21 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  They are very friendly and kind. Though we booked pickup and tickets option, which is one way. But they offered me also hotel drop off. We liked their services very much.

• Scam

  PETER L,,9 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  This was a scam. Lindt House tickets were gone so I booked with this company, basically paying a lot more for the tickets, fair enough. Scheduled pickup was for 10:00 AM At 9:00 AM taxi guy calls and said he was waiting. Advised him of the 10:00 AM scheduled pickup. A couple of minutes later, the company calls and tells me, in a thick middle eastern accent, that I had to get to the taxi right away or I would be out of luck. They claimed they called me the night before and confirmed the earlier time - not true in the least. We get there and it turns out that Lindt sells tickets the day of, despite being sold out online, The taxi guy gets in line and gets us tickets for 11:30 AM, so we had to sit around for 2 hours. Of course, as others have stated, no return ride back - the company gives conflicting messages on this point. Avoid being ripped and if Lindt is sold out, simply go there the day of, relatively early, and you will probably be fine. This company has clearly earned its horrible ratings. Viator, why do you have these scam artists on your site?

• I didn't have any...

  Cecilia T,,7 thg 1, 2026

  - Đánh giá từ Viator

  2.00

  I didn't have any tickets at the museum booked. They picked us up at the hotel at 11 a.m., gave me the money for the tickets in Francos and we went to the museum queue. We return to the museum at the end of the day on our own. We complained to Viator and we received a credit of about 70% of the value in 2 days. However, in the background there was no reservation of the museum tickets when the intention was to secure the museum tickets.

• Family trip

  Excursion275337,,3 thg 1, 2026

  - Đánh giá từ Tripadvisor

  5.00

  It was very nice but kind of short. I loved it and my kids did too. Definetly would recommmend! Very nice family experience.

  

• Terrible experience

  Norberto B,,3 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  I’ll start by saying I usually do not complain because I’m conscious that life happens, unplanned events happen. However, I would not give them a stars if possible. Our driver never arrived at the pick up spot, not a call or a message to let us know that things had changed. To be clear, I actually received a email the night before as a reminder for the pick up time and location. After waiting several minutes I contacted Viator assistance. I chatted with Viator assistance and they could not help me. They could only gave me a number to call the operator, which I called and no one answered, Viator called themselves and no one answered, Viator and I left messages and no one called back. I had to rearrange all my plans for this family trip on an already busy and tight schedule. This was terrible experience.

• Not sure about Viator, even thought Lindt factory amazing!

  Alwin S,,30 thg 12, 2025

  - Đánh giá từ Viator

  4.00

  Booking was easy, but Viator was unable to deliver the tickets until 9.50 via WhatsApp only for me to discover they were for 11.00 and we had to wait. I was not aware the tickets were only CHF17 for entry, so when you pay CHF 288 fir 4 people pickup only, you expect more

• Our booking was for at 11...

  Meena R,,29 thg 12, 2025

  - Đánh giá từ Viator

  4.00

  Our booking was for at 11 am however the tickets we got for the actual tour was at 1 pm. Moreover the guide picked us up at 10:42 am from the hotel n only then when he handed over the tickets it was at 1pm. So essentially we were dropped off at 11:10 am in Lindt n had to wait there for two hours b4 being admitted. This was rather a disappointment for all of us as there’s not much to do to kill that 2 hrs. Otherwise the tour itself was ok which is like 40-45 mins as a whole. My personal opinion is this Lindt factory tour is more of hype than real attraction per se.

• Eh

  689anjeanetter,,28 thg 12, 2025

  - Đánh giá từ Tripadvisor

  3.00

  Expensive for a short tour. It was a self guided tour with a hand piece that talks to you. Driver was nice and early. Finding a way back isn’t hard just uber. It’s cheaper.

• Lindt great but tour arrangements not accurate

  ElaniH123,,28 thg 12, 2025

  - Đánh giá từ Tripadvisor

  2.00

  The Lindt experience was great but operator via whom we booked was not great. We booked for 10:00. The driver collected us dropped us off at Lindt. He collected the tickets which were then only for 13:00. He left without proper explanation on what is going on. We wasted a lot of time on our holiday in Zurich due to this.

• Seems like more scamming people,

  Anthony C,,27 thg 12, 2025

  - Đánh giá từ Viator

  1.00

  The experience at home of chocolate was great however the cost for these vouchers was too far expensive. Entry to the home of chocolate for 4 pax was ONLY about USD 90, let alone we also did not get any of water bottles. 😂 what empty promises. So what would be USD300 for? Is it cost for pick up from hotel to this home of chocolate? It is barely 20 mins drive away. 😱😱😱

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