Overview
2 hours
Mobile ticket
The 9/11 Memorial Museum in Lower Manhattan preserves the history of the attacks on the World Trade Center, and documents the significance of those events through building remnants, personal artifacts, first-person accounts and multimedia displays. With this admission ticket, take a self-guided tour of the museum's memorial exhibition and 3-part historical exhibition, which commemorates the 2,983 people who were killed, honors those who risked their lives to save others, and reflects on the courage and compassion shown in the aftermath.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
Children ages 6 and under are free
All visitors will be screened by airport-style security
No re-entry is allowed after exiting the building
Photography is permitted for private, non-commercial use only
Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
The use of cell phones for conversation is prohibited in exhibition spaces and theater
What To Expect
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Options
Admission Ticket
What‘s Included
Timed Admission Ticket to the 9/11 Memorial Museum
Food and drinks
Meeting points
The National 9/11 Memorial & Museum
180 Greenwich St, World Trade Center New York City United States
End points
This activity ends back at the meeting point.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Reviews
6,557 reviews
Total reviews and rating from Viator & Tripadvisor
Fantastic!
JANED H,Jun 21, 2026
- Review from Viator
5.00Moving, truth telling, emotional and so informative. Tells it like it was. My second visit, would visit again!
Moving
Middleoftheroad5,Jun 21, 2026
- Review from Tripadvisor
5.00We did a timed ticket and an audio tour, not a guided tour. Site was easily walkable from subway stations. The staff was very polite and helpful. If I had to do it again, I probably would have skipped paying for the audio. The museum is fairly straightforward and you can read the same stuff that is mentioned in the audio. I would recommend, per the person who scanned our tickets, to book a morning tour and go straight to the historic exhibit downstairs, as this will be the most crowded area. After you do that, do the boat rescue film and the remaining misc. exhibits. The film about the flight that crashed in Pennsylvania was the most moving for me. The reflecting pools can be seen at any time without a ticket. Be sure to visit the Occulus across the street. It has some very cool architecture. In the far left corner of the Occulus, near the boarding for E trains, are original 1970s doors from the WTC with spray painted markings made by rescuers.
Moving experience
Tajuana M,Jun 21, 2026
- Review from Viator
5.00Very moving and I felt connected to the people that were lost on 9/11. Would definitely come back!!!
Never forget
Dawn M,Jun 21, 2026
- Review from Viator
5.00It’s very emotional and sad yet makes you realize how brave so many people were on that day in history. It brought back the memories of seeing the tragedy unfold and remembering all those lives lost that will never be forgotten etched on the wall for eternity.
Entry to the museum with...
Shawanda U,Jun 20, 2026
- Review from Viator
5.00Entry to the museum with tickets purchased third party was seamless. Very much enjoyed our visit. It’s a very well put together museum.
Great experiences, good...
Chris H,Jun 20, 2026
- Review from Viator
5.00Great experiences, good staff to guide and assist you. Truly enjoyable trip with good exhibitions and extra facts I had not heard before.
Highly emotional experience
YashvindKumar,Jun 19, 2026
- Review from Tripadvisor
5.00A visit is emotionally intense but highly educational and respectful. It is considered a must-visit in New York City for understanding the impact of 9/11 and honoring those affected by the tragedy.
Will Change Your Life
Kimberlyn F,Jun 18, 2026
- Review from Viator
5.00The tour by headset is a must! Very sobering effect. We definitely shed some tears on this tour. The amount of devastation is just heartbreaking. But the heroism is incredible!
Perfect 9/11 Commemoration
Bruce B,Jun 16, 2026
- Review from Tripadvisor
5.00The museum experience was great and pulled a lot of memories from that day. I’m so glad I got to see this. Highly recommended!
take the guided tour for...
Martin H,Jun 16, 2026
- Review from Viator
5.00take the guided tour for a better experience and better understanding of the whole 911 experience. Very good
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Operated by National September 11 Memorial & Museum