All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Don't just see the landmarks; understand the legacy. This all-encompassing experience provides a chronological journey through one of history’s most significant days and the resilience that followed. Led by a local guide with personal ties to the events, you will explore the hallowed grounds of the Memorial, gain skip-the-line access to the 9/11 Museum, and end your journey 102 stories up at the One World Observatory.
The Experience Highlights:
The Guided Walk: Visit St. Paul’s Chapel, the FDNY Memorial Wall, and the Survivor Tree. Your guide provides the human context that plaques alone cannot convey.
Priority Museum Entry: Avoid the massive public lines. Once inside, you have the flexibility to explore the 9/11 Museum’s poignant exhibits at your own pace (or upgrade to a VIP guided museum tour).
The Ascent: Conclude with a 47-second elevator ride that shows the evolution of NYC’s skyline before stepping out into the highest panoramic views in the Western Hemisphere.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
Options
All Access Tour
Duration: 1 hour 30 minutes Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory. Duration: 2 hours 30 minutes
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Reviews
5,006 reviews
Total reviews and rating from Viator & Tripadvisor
It was a wonderful...
Susan G,Jun 24, 2026
- Review from Viator
5.00It was a wonderful experience. Our drivers were excellent. We learned a lot about Central Park and the city.
Wonderful experience for group ranging from 16 to 64 years old.
charlestR1327WC,Jun 24, 2026
- Review from Tripadvisor
5.00Paul was a wonderful guide and kept the group fully engaged.
Must see Museum and tour in NYC
Mary M,Jun 23, 2026
- Review from Viator
5.00This was an excellent tour. Ross provided a personalized experience and thoughtful insight to the 9/11 Memorial and surrounding area. He was thorough in explaining the history of the memorial's development and execution. I would highly recommend taking this tour to bring context to this historic and horrific event. The Museum is outstanding and was well done. Everyone should visit at least once in their lifetime to honor and reflect upon this national and global tragedy.
History to learn from.
Jet765047,Jun 21, 2026
- Review from Tripadvisor
5.00Awe inspiring. The tour guide Amy was very knowledgeable. She lived through the event and related her experiences.
Heart breaking!
Diane E,Jun 19, 2026
- Review from Viator
5.00It is quite a bit of walking for our age (74) but well done, and we learned a lot up and personal! Our guide was great!
A beautiful place to remember such a horrible day.
Stacy S,Jun 18, 2026
- Review from Viator
5.00There is a lot of walking and standing but there were times you could sit on a bench for a minute. We did not allow enough time, the museum could easily take 3-4 hours.
Great experience in an emotional environment
Compass42963261460,Jun 12, 2026
- Review from Tripadvisor
5.00Our guide Tim Douglas was fantastic! Learned people’s names, inclusive environment. Beyond emotional site……so beautifully done.
Highly recommend
Margaret D,Jun 10, 2026
- Review from Viator
5.00Excellent tour. Note that tour is outside and includes entry only to museum and One Observatory. Maybe some more information on museum prior to entry would have been helpful. There is a lot to see! Tour guide Tim Dowd was very knowledgeable and spoke very clearly - so easy to listen to and understand.
2026 911 MemorialTrip to NYC
Bobby D,Jun 2, 2026
- Review from Tripadvisor
5.00Great tour! Tour guide was extremely knowledgeable and gave us a first hand view of what he and others experienced that day. He gave great detail on what was happening and made it a very emotional and touching experience, as it should be.
Amazing Experience
joytI6227XD,Jun 2, 2026
- Review from Tripadvisor
5.00We had amazing experience both moving and unforgettable. Our guide Ray was amazing. Museum offered an emotional and informative look at the tragedy through artifacts, stories and exhibits. Provided amazing views of New York City and symbolized the city's resilience and renewal.
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