All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Don't just see the landmarks; understand the legacy. This all-encompassing experience provides a chronological journey through one of history’s most significant days and the resilience that followed. Led by a local guide with personal ties to the events, you will explore the hallowed grounds of the Memorial, gain skip-the-line access to the 9/11 Museum, and end your journey 102 stories up at the One World Observatory.
The Experience Highlights:
The Guided Walk: Visit St. Paul’s Chapel, the FDNY Memorial Wall, and the Survivor Tree. Your guide provides the human context that plaques alone cannot convey.
Priority Museum Entry: Avoid the massive public lines. Once inside, you have the flexibility to explore the 9/11 Museum’s poignant exhibits at your own pace (or upgrade to a VIP guided museum tour).
The Ascent: Conclude with a 47-second elevator ride that shows the evolution of NYC’s skyline before stepping out into the highest panoramic views in the Western Hemisphere.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
Options
All Access Tour
Duration: 1 hour 30 minutes Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory. Duration: 2 hours 30 minutes
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Reviews
5,001 reviews
Total reviews and rating from Viator & Tripadvisor
A beautiful place to remember such a horrible day.
Stacy S,Jun 18, 2026
- Review from Viator
5.00There is a lot of walking and standing but there were times you could sit on a bench for a minute. We did not allow enough time, the museum could easily take 3-4 hours.
Great experience in an emotional environment
Compass42963261460,Jun 12, 2026
- Review from Tripadvisor
5.00Our guide Tim Douglas was fantastic! Learned people’s names, inclusive environment. Beyond emotional site……so beautifully done.
Highly recommend
Margaret D,Jun 10, 2026
- Review from Viator
5.00Excellent tour. Note that tour is outside and includes entry only to museum and One Observatory. Maybe some more information on museum prior to entry would have been helpful. There is a lot to see! Tour guide Tim Dowd was very knowledgeable and spoke very clearly - so easy to listen to and understand.
2026 911 MemorialTrip to NYC
Bobby D,Jun 2, 2026
- Review from Tripadvisor
5.00Great tour! Tour guide was extremely knowledgeable and gave us a first hand view of what he and others experienced that day. He gave great detail on what was happening and made it a very emotional and touching experience, as it should be.
Amazing Experience
joytI6227XD,Jun 2, 2026
- Review from Tripadvisor
5.00We had amazing experience both moving and unforgettable. Our guide Ray was amazing. Museum offered an emotional and informative look at the tragedy through artifacts, stories and exhibits. Provided amazing views of New York City and symbolized the city's resilience and renewal.
Very good experience....
John B,Jun 1, 2026
- Review from Viator
5.00Very good experience. Only negative was too much gap between the walking tour and the museum tour. Tell you to be there 30 minutes ahead of time, no reason to be there that early. 10 minutes is more than enough.
Honoring Souls of 9/11
Kim P,Jun 1, 2026
- Review from Viator
5.00It was a moving tribute to a very tragic time in history. The reflecting pools are a magnificent way to to honor and memorialize the souls lost. The museum was mind blowing, plan to spend at least 2 hours there. We also walked along NYFD Station 10, it's the fire department closest to WTC and St. Paul's Chapel - "The Little Chapel That Stood" and served as a 24-hour sanctuary for recovery workers at Ground Zero. James, our tour guide, was wonderful. Balancing the tough conversations of what happened on 9/11 with uplifting stories of heroism, people and animals helping those in need. Very good tour, museum, & memorial.
Walking New York, My Way
726262444,May 30, 2026
- Review from Tripadvisor
5.00Exploring New York with Neo was a great way to see different neighborhoods, learn some local history, and experience the city beyond the main tourist areas.
Amazing Discoveries
Sharrah W,May 29, 2026
- Review from Viator
5.00Jason was amazing and connected with each participant. He was knowledgeable, exciting and gave a lot information.
Very respectful
Rebecca B,May 28, 2026
- Review from Viator
5.00Our guide was Tim Douglas, I have no idea how, but he remembered everyone's name in our group... He was very knowledgeable and linked areas to films. His personal account was mesmerising and we loved how he encouraged everyone to share where they were (if they were comfortable to do so). The tour is part inside and part outside, the white roses are heart breaking, but adorable for the memories of those lost. The fountain areas were quite busy (we did the 10:30 session). The museum was very respectful, and parts were very hard to watch and listen to. Allow more time than you think here... A wonderful experience which we recommend whole heartedly.
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