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• A Truly Memorable Experience with Some Valuable Opportunities for Improvement

  Pioneer26116536737,11 thg 6, 2026

  - Đánh giá từ Tripadvisor

  5.00

  A Truly Memorable Experience with Some Valuable Opportunities for Improvement Overall, we had a wonderful experience with Sumatra Orangutan Trekking and would absolutely recommend them to anyone wanting to experience the rainforest and its incredible wildlife. The organisation, communication and several members of the team were genuinely excellent, and the memories we made will stay with us forever. From the moment we booked, Dedek was fantastic. He was responsive, informative, organised and always happy to answer questions. It made the whole process feel easy and reassuring, particularly when travelling to a remote part of the world. The biggest highlight of all was our guide, Sam. He was professional, responsible, knowledgeable and clearly passionate about the orangutans and the rainforest. What impressed us most was the respect he showed towards the wildlife. At no point did he appear interested in turning sightings into a tourist spectacle. Instead, he maintained appropriate boundaries and allowed us to observe these magnificent animals in a way that felt ethical and respectful. Over the course of our trek, we were fortunate enough to see eight orangutans, including an impressive alpha male and two young babies. Seeing them in the wild was a privilege I will never forget. Unfortunately, some of the behaviour we witnessed from guides belonging to other trekking organisations was concerning. When the alpha male was first spotted, he quickly became surrounded by a large crowd of tourists and guides. Whilst he didn't appear distressed, several guides decided to lure him closer using bananas. This felt inappropriate and potentially dangerous, both for the orangutan and the people around him. Unsurprisingly, when he came closer than expected, those same guides appeared to panic and encourage him away. We witnessed similar behaviour later when fruit was used to entice a mother and baby closer to tourists. Habituating wildlife to seek food from humans feels risky for everyone involved and doesn't sit comfortably alongside the conservation message many visitors come to support. To be completely clear, Sam was not involved in any of this and, from everything we observed, I genuinely don't believe he ever would be. If anything, the contrast highlighted just how professional and respectful he was. As someone with a physical disability, I would also encourage the company to provide more realistic information about the physical demands of the trek. Nothing I had seen beforehand fully prepared me for the reality of the terrain. On Day 1 alone we ascended and descended two jungle-clad mountains. The climbs were manageable, but many of the descents were extremely steep, with some sections feeling close to vertical and only occasional ropes available for assistance. After learning that Day 2 would involve even steeper and more challenging terrain, we made the decision to end our 3-day trek on the morning of Day 2. Importantly, this was entirely our decision. We neither requested nor expected any refund. We had already enjoyed incredible wildlife sightings and felt fortunate to have experienced what we had. Equally, we would never have wanted our decision to negatively impact Sam or Memet, both of whom worked hard to ensure we had a safe and memorable experience. Instead, Memet guided us on a beautiful walk back through the jungle river before we were collected by motorbike. It was actually a lovely experience in its own right and a fitting end to our time in the rainforest. For future guests with mobility limitations, I think a few photographs showing the actual terrain would be incredibly helpful. The guides themselves were not aware of my mobility issues and initially assumed the challenge was fitness-related, which wasn't the case. Better information beforehand would simply help people make informed decisions. The other area that could benefit from improvement is the overnight camp. I fully appreciate this is jungle camping and not a luxury resort, and I wasn't expecting hotel standards. However, some very simple improvements would make a huge difference. The mosquito net had large holes in it, the pillow was heavily affected by mould and mildew, and the sleeping mat would benefit from an additional layer or cover. These feel like relatively inexpensive fixes that would significantly improve comfort without taking away from the authentic jungle experience. The river was wonderful for washing and cooling down, and the toilet facilities were basic but perfectly functional. A special mention must also go to Mama, the camp chef. The food was genuinely outstanding. Considering we were deep in the rainforest, every meal was delicious. My personal favourite was an incredible jungle tempeh sambal stir-fry that I would happily eat again tomorrow. My final observation relates to hospitality. Most of the team were lovely, but there were a handful of occasions where guides (again, not Sam, and not necessarily from this organisation) appeared to be discussing guests amongst themselves. Whether intentional or not, it can leave visitors feeling slightly uncomfortable. A warm welcome and making people feel included is every bit as important as guiding them safely through the jungle. Despite these points, this was still a truly special experience. We encountered incredible wildlife, met some wonderful people and gained an enormous appreciation for the rainforest and those who work within it. With a little more attention to accessibility information, camp maintenance and ensuring ethical wildlife interactions remain a priority across all operators, this experience could be exceptional. Thank you, Dedek, Sam, Memet and Mama, for helping create memories that Amy and I will treasure for a lifetime. Rating: 4/5 ⭐⭐⭐⭐

• 1000% recommend!

  420elsiee,11 thg 6, 2026

  - Đánh giá từ Tripadvisor

  5.00

  We had such an amazing time on this tour!! Our guides Nasir and Ridho were excellent! We felt safe at all times and they had a great knowledge of the jungle. We saw so much incredible wildlife including Orangutans, so many monkeys and countless beautiful birds! The food was delicious and clearly cooked with love. Couldn’t recommend more it’s one of our favourite things we’ve done!! Thank you again to our amazing guides - they really made the experience what it was!

• 3 Day Jungle Trek

  Excursion55637857494,11 thg 6, 2026

  - Đánh giá từ Tripadvisor

  5.00

  The whole experience was incredible. We saw so many different orangutans and 7 other types of monkeys. The trek can be a bit challenging but the guides only go at a pace you’re comfortable with and have lots of breaks. Our guides Nasir, Ridho and Sugi (Jungle Mumma) were the highlight of the trip. They were always smiling, brought a great energy and made us feel very safe in their care. And the food they provided for us was unreal. I would recommend this tour to anyone. It’s got everything you need and it’s great value for money.

  

  

  

  

  

• Incredible trip with great guides

  mikecT1641SD,10 thg 6, 2026

  - Đánh giá từ Tripadvisor

  5.00

  We did a 3-day 2-night tour in May 2026, and it was absolutely incredible. We saw so many cool animals, and learned so much. Nasir and Arif were both really fun to spend time with, and we feel lucky to have had them as our guides. They both speak really good English, and we enjoyed getting to know them and learning about the jungle/Sumatra. They were both really knowledgeable, and you could tell that both were really passionate about the jungle and the animals. From the moment we arrived at the office to the moment we left, we felt really looked after and welcome - all the staff we met were super friendly and welcoming. The one thing I was a bit worried about before we went was whether I would have enough food, but the meals were ridiculously nice and plentiful, and we were offered so many snacks that I don't think I even got close to being hungry at any point. We spent three weeks in Indonesia/Malaysia, and I think somehow they managed to make the nicest food we ate during the entire trip in the jungle. We booked a transfer with the company from Medan to Bukit Lawang and back, and for both journeys the car was on time, and we had a stress-free journey with a good driver. Having heard other people talk about the amount of time the tourist buses can take, we don't regret arranging the transfer. If we're ever lucky enough to go back to Bukit Lawang, we would definitely book again with Sumatra Orangutan Trekking.

• One of the best experiences I had

  Lucas F,5 thg 6, 2026

  - Đánh giá từ Tripadvisor

  5.00

  One of the best experiences of my life. Spending a few days deep in the jungle, seeing orangutans in the wild, swimming in rivers and waterfalls, and ending with the river tubing was simply unforgettable. Everything was great: the food, the organization, the scenery, and especially the guides. Nasir and Eza were incredible. Knowledgeable, funny, and always making sure we were safe while having an amazing time. The trek has a perfect balance of adventure and comfort, so I think it works well for both adventurous travelers and those looking to step a little outside their comfort zone. Highly recommended!

  

  

  

  

  

  

  

  

• Fun in the jungle

  Jake P,4 thg 6, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Class company. Seamless airport pickup followed by a great 3 day trek. Guides Ibnu and Ragil were wonderful. Even did some magic after dinner which was fun. Food cooked by, “jungle mama” was great. Fresh fruit constantly throughout the whole trek and good vibes the whole time.

• Best of the Best 🦧🐘🐒🐍 @deniz.nature

  denizdY6718JQ,2 thg 6, 2026

  - Đánh giá từ Tripadvisor

  5.00

  By far the best experience I have ever had. We joined the Bat Cave Tour, the 3-day jungle trek, the Sibayak Volcano hike, and the wild elephant monitoring program, and every single activity exceeded my expectations. During our trip, we were fortunate enough to see 10 orangutans, 3 truly wild elephants, and many other incredible species. If you’re interested, you can see some of the wildlife we encountered on Instagram: @deniz.nature. From the moment we booked until the day we flew home, the team at Orangutan Sumatra Trekking was incredibly responsive, helpful, and attentive to all our needs. The guides deserve special recognition. Outside the jungle, they are genuinely kind and welcoming people. Inside the jungle, they are true professionals. Their knowledge, experience, and dedication made us feel safe and well cared for throughout every activity. They were always ready to help, and everything was organized flawlessly. What started as a tour ended with new friendships. We are incredibly grateful for this experience and are already looking forward to coming back and seeing them again in the near future. I highly recommend Orangutan Sumatra Trekking to anyone visiting Sumatra and looking for an authentic wildlife and jungle adventure.

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

• What an amazing experience! This operator was outstanding in every way.

  Voyage36456770594,2 thg 6, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Where do I start? What an amazing, special experience made by the fantastic service provided by this operator. Pre-trip the customer service was outstanding. We were in constant contact with Dedek who was very kind & responsive. Our plans were constantly changing pre & post trek for VISA & other issues but Dedek was so helpful & adaptable to any changes we wanted to make so our plans. They helped us book our accommodation pre & post trek & our transport. As for the trek itself we did the 3 day trek with Sam & Ragil as our guides. We saw 4 orangutans on the first morning which was amazing! Unfortunately we didn’t see any for the rest of the 3 days. I think this was due to the heavy storms in the nights. Reading other reviews I think this is very unlucky & people usually see more! However that didn’t dampen our experience. We loved every second of the trek. Each day we did between 6/8km hiking, it was very tough but at a manageable pace for our fitness levels, they adapt the hike to suit your abilities!. In the evenings we would shower in the river & then chill before dinner. After dinner we would chat with our guides & played games before bed. The food through out the tour was amazing. Every meal was very filling & tasty which gave us energy for the trek. You won’t go hungry. Our chef was great such delicious food. And lots of tasty fruit each day. Each meal is shared with the guides which is really nice to talk to them & learn about Sumatra. As for the guides Sam & Ragil, they were amazing throughout 10/10 service. They were so knowledgeable & very chatty. They would always sit down & talk to us to teach us about Indonesia & Sumatra as well as the jungle & they were happy to listen to us talk about our country :) . We had lots of laughs. We felt very safe under their guidance. On the final day we got the river taxi back to the village which was so much fun we had such a laugh but always felt safe. We couldn’t have asked for better guides or a better experience :)… except maybe to see 1 or 2 more orangutans!! 😂. There is a reason this is the number 1 rated operator in trip advisor!

  

  

  

  

  

  

  

  

  

  

• Best tour operator!

  martatN9005GK,31 thg 5, 2026

  - Đánh giá từ Tripadvisor

  5.00

  We had an amazing time!! We could see orangutan, Thomas monkeys, long tail monkeys, pig tail monkeys, monitor lizzards! And the trekking itself was so nice, the jungle is so beautiful. The team was incredible! Our guides Sandy and Rahmat made everything so much better! So nice and fun, and always ready to help. Sugi made sure we had amazing food everyday, a clean place to sleep and arrived safe rafting! Thank you guys! Five stars!

• Best three days ever !

  74jordynb,31 thg 5, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Amazing experience!! Originally booked 2 days but extended to 3 days as my guides, Sandy, Sugi, and Rahmat were so much fun!! The food was lovely and even catered to vegan! The camps were simple but stunning by the river. Really really recommend:)

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