Effective Date: April 2, 2025
This Privacy Policy applies to the personal information collected by Tour Finder, a brand of Trip Social Group, via our websites located at tourfinder.vn and tourfinder.au.
Under the Privacy Act 1988 (Cth), "personal information" is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not. Information that does not disclose your identity or allow for your identity to be ascertained is generally not classified as "personal information" and is not subject to this policy.
The personal information we collect depends on how you interact with our websites and services. The information we may collect and hold about you includes:
Contact Information: Name, email address, phone number, and physical address.
Account Details: Usernames, passwords (stored securely), and other account registration information.
Booking and Transaction Information: Details related to tours, activities, and accommodation bookings, including payment information (such as credit card details, processed securely via a third-party payment gateway).
User-Generated Content: Reviews, ratings, photos, and other content you submit to our platforms.
Technical Data: Information about your device, browser type, IP address, location information, and cookies. We use cookies to improve your website experience and for analytics purposes.
Third-Party Login Information: If you use a third-party service (like Google or Facebook) to log in, we may collect your username and other associated information from that service.
We collect personal information directly from you when you:
Create an account on our websites.
Make a booking or inquiry for a tour or other service.
Submit a review, rating, or other content.
Subscribe to our newsletter or other marketing communications.
Contact our customer support team.
We may also collect information from third-party partners (such as tour operators) or from publicly available sources.
We collect and use your personal information for the following purposes:
To provide and operate our services, including processing bookings and managing your account.
To communicate with you about your bookings, account, or other inquiries.
To personalize your experience on our websites and recommend tours or activities that may be of interest to you.
To improve our websites and services, and for internal business purposes such as data analysis, security, and fraud prevention.
To send you marketing and promotional materials about our products and services, in accordance with applicable laws. You may opt out of these communications at any time.
We may disclose your personal information to:
Third-Party Service Providers: We use trusted third-party providers to assist us with website hosting, data analysis, marketing, and payment processing.
Tour Operators and Partners: We share necessary information with the tour operators and other partners to fulfill your booking.
Parent Company: We may share information with our parent company, Trip Social Group, to operate and improve our services.
Legal Compliance: We may disclose your information if required by law or a government authority.
You have the right to access and correct the personal information we hold about you. If you would like to access or update your information, please contact us using the details below.
If you wish to have your personal data deleted from our platforms, please send an email to [email protected]. We will review and verify your request and take appropriate steps to delete your data, subject to any legal obligations or data retention policies.
Your personal information may be transferred to and stored in countries outside of Australia or Vietnam. Where this occurs, we will take reasonable steps to ensure that the recipient handles your information in accordance with this Privacy Policy and applicable privacy laws.
Our websites do not specifically target customers in the European Union, and we do not actively monitor the behavior of individuals in the EU. Therefore, the GDPR does not generally apply to our services.
If you have any questions or complaints about our privacy practices, or if you wish to exercise your rights, please contact us at [email protected]