1- Make sure you are ready for pick up a few minutes earlier than your pick up time 2- Make sure you eat breakfast before you come for pickup 3- We do not allow any food or drink inside our vehicle 4- please understand that if you are late for your pickup, you miss your tour, and there is no re-scheduling. 5- Please ensure your cell phone is charged and on with you; we can reach you if needed. 6- Please be sure that you are in a right pick-up location We will contact you on the day before the tour to confirm pickup details. If you are on a ship, please contact us on the day before the tour for pickup details. No bags of any kind, brand, size, color, or for any reason are allowed to enter the Pearl Harbor visitor center. Please absolutely bring no bags with you. Bags may not be left inside our tour vehicle. If you have a bag, you will need to check them into the visitor center bag storage. This costs money, and you may have to wait in a long line to check in your bags. You may lose a portion of your tour, or your Arizona boat ticket may expire. Please do not bring any bag of any size, color, or brand with you for any purpose. (Clear see-through bags are permitted). We do not carry nor do we have space for luggage of any kind. It will not fit in the vehicle. Tour and ticket times may change based on traffic, federal government regulations, or new Pearl Harbor restrictions. While tickets are included in all of our Pearl Harbor tours, there are a few times a year there are situations that arise when tickets are not available to us. In this case, we will use the standby procedure by NPS ( National Park Service ) will be used. The U.S. Navy has the right to cancel the Arizona Memorial shuttle boat at any time due to public safety. However, we have no control over the U.S. navy or other organizations in charge. Ford Island is part of the active military base, Joint Base Pearl Harbor – Hickam, and the U.S. Government has the right to restrict access to Ford Island without notice. This is beyond our control, and we follow the federal agency's rules.