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• Very disorganized

  Tamie P,

  2 thg 10, 2025

  - Viator

  4.00

  The meeting spot was fairly easy to find. The two young ladies checking us in were very disorganized, but we were finally all checked in. They led us over to the entry point for the Eiffel Tower and went through security with us and got us to the elevators, and that was the end of their assistance. We came back to the meeting point as instructed so we could catch the city tour portion. We had been told by the 2 young ladies that checked us in that the city tour would be at 2 o’clock. We were early, so we walked across the street and had lunch and came back at 1:45 and the new lady said no there was no 2 o’clock city tour, the next one was at four. We then had to find our way to the river cruise to fill the gap and come back at four for the city tour. We totally missed the city tour so this combination ticket was pretty worthless. We could’ve booked each event individually and at least organized our time better.

• Paid for upgrade not received

  Carrie D,

  9 thg 7, 2025

  - Viator

  1.00

  they promised entry for summit as part of total price and did not deliver. We had to purchase our entry to summit during tour.

• Terrible trio in Paris

  Rar R,

  24 thg 6, 2025

  - Viator

  1.00

  This tour was not what we expected of Viator. The Eiffel Tower guide was nice but not very knowledgeable on the history of the tower. She then said she would wait for our group while we went to the third floor of the tower but she disappeared and left us on the 2nd floor. The bus tour was worse. Broken bus door, homeless sleeping on the bus downstairs, dirty seats, dirty windows up the top that impeded taking photos. App was not reliable. Guide was inaudible announcing the locations. The traffic was terrible so there was not enough time to do the boat ride in one day as expected. We hopped off the bus early because it was so bad. No one was using the app it was so bad. Boat ride today was better thankfully. Not worth the $465 we paid.

• I didn't like it.

  Domingo J,

  21 thg 6, 2025

  - Viator

  2.00

  Wrong. They give you the dye and find your life. I thought they were with you.

• Extremely disappointed

  Robert D,

  18 thg 6, 2025

  - Viator

  1.00

  You are basically on your own. We booked the Eiffel Tower/Seine River Cruise/Bus Tour through Viator, thinking we would have guided tours. Instead, we met near the Tower, where the Paris City Vision “guide” gave us tickets for the river cruise. Cruises leave every half hour and are audio guided. We were given a QR code to access this, but it didn’t work. We were then supposed to come back for the bus tour. She led us to the Tower and gave us tickets, and left. There was a very long line getting up to the Tower. We were so late getting to the Tower that we did not have time to do both the cruise and bus tour. (Our tour started at 6:15, and the last bus tour started at 10.) We should not have been able to book a tour that late since it is nearly impossible to complete all three events in the limited amount of time. We walked to the river and the line for the cruise was so long. Our tickets just got us a spot in a very long line. When we finally got on the bus, the “guide” pointed out to Arc de Triomphe, the opera house, and Moulin Rouge. Otherwise he hardly said a word about what we were passing, even though there were some very impressive appearing buildings. In addition, when he did talk, most of the time his microphone didn’t work so we could not hear him anyway. We were told we could return the next day for the river cruise but we were leaving town the next morning. So very disappointed. Thought we would get guided tours by a real guide and that we would be able to complete all 3 activities that we paid for. Technical difficulties with the QR code and the microphone on the bus very frustrating. If I could give zero stars, I WOULD.