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• Not worth the price of $3600+$150 surge charge

  Kenny A,

  9 thg 10, 2024

  1.0

  This was our second helicopter tour in Alaska, and compared to the first tour with a different company, this one was by far the worst experience—from beginning to end. First, they told us we needed to pay a $150 surcharge because one of our five friends weighed 268 lbs, which is over the 250 lb limit. When I booked online through Viator and confirmed over the phone, I was told the surcharge would be around $20, not $150. What upset me even more was the reason for the charge. They claimed it was because they couldn’t sell another ticket due to the total weight limit of 600 lbs per helicopter. However, here’s the issue: the booking rules state that you can’t book the tour as a single person—you need at least two people. We were a group of five and booked two helicopters for the same time slot, so they wouldn’t have been able to sell any additional tickets anyway. They also mentioned that the total weight for each helicopter couldn’t exceed 600 lbs for three passengers. However, our group’s weights were 101, 110, 117, 149, and 268 lbs. Even with two helicopters, none of the combinations would have exceeded the 600 lb limit. It seemed like they were just trying to take advantage of us for extra money. Charging $150 just because one of us was 16 lbs over the limit is not a fair resolution. After this experience, I checked with the previous helicopter tour company we used and another company we booked for the next day. Both have a 290 lb per person limit, and as long as the total weight for three passengers doesn’t exceed 600 lbs, there’s no surcharge. That’s the fair rule they should be following. And this was just the beginning. After the flight, the guide hardly interacted with us or provided any explanations—it felt more like a taxi ride than a tour. The landing site, which was the most important part for us, was also a huge disappointment. It was nothing like what we had experienced on other helicopter tours, hikes, or boat tours, where the guides were engaging and informative. We were also supposed to have better helicopters, but they told us they didn’t have pilots to fly them, even though we paid for the top-tier experience. One extra tip: always ask the guide how long each landing will last so you get the maximum time you’ve paid for. On our 2-hour tour, everything felt rushed, and they didn’t even explain the itinerary properly. Please do your research before booking this tour. There are much better options in Alaska with more reasonable prices and a better overall experience. I will definitely never book with this company again, nor will I recommend them. For $3,600 plus a $150 surcharge, this was the worst experience we had in Alaska. We drive 4 hours round trip hoping for the best experience and turn out the worst experience. The only positive point of this tour was the smooth piloting of the helicopter itself..

• A trip well worth it!

  DONNA B,

  30 thg 9, 2024

  5.0

  Such an amazing trip. Wyatt our pilot chose some spectacular places to land . The staff were amazing. Our pilot spent some time to looking for wildlife as we flew back trying to make our experience the best!

• Best Experience Ever

  Traci M,

  28 thg 9, 2024

  5.0

  The most incredible experience ❤️ if you are debating about it, spend the money. It was worth every penny. Wyatt was extremely knowledgeable and the best photographer!

• Fantastic time!

  Denise G,

  28 thg 9, 2024

  5.0

  When I say this is 110% worth the money, I mean it is 150% worth it. You will not get a better view and experience. Our pilot was Cody and he was SO great. My 16 year old son who is learning to fly airplanes was asking a million questions about aviation and Cody was great with him. I was just happy to sit back and check out the scenery because WOW! We saw a ton of mountain goats, a few black bears and a few moose as well. We brought bottles and got to get some fresh cold glacier water. I loved this entire experience. The entire tour was professional from the check in to the safety briefing to the actual flying. You won’t be sorry!

• A bucket list item DONE!

  Debra Z,

  14 thg 9, 2024

  5.0

  We had an incredible time riding a helicopter over a glacier!! We saw moose and goats and got to land twice and walk on a glacier. Our pilot, Cameron did an excellent job flying and explaining what we were seeing and how it came to be. He was very friendly and knowledgeable. This was definite another item off my bucket list! Highly recommend you come out for this experience!!