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• Underwhelming

  Shannon S,

  29 thg 9, 2025

  - Viator

  3.00

  Our tour guide was fantastic. Other than that, we didn’t feel that it was worth the money paid. The train ride was advertised as ‘Hogwarts Express’, but there was no reference to Harry Potter at all (with the exception of some souvenirs for sale), which was disappointing to some in our group. Additionally, we were randomly assigned seats on the train, and the seats on the other side offered a SUBSTANTIALLY better view and overall experience, not just for the viaduct, but in many other areas as well. When the coffee/tea/snacks trolley finally came our way, it was about 15 mins from the terminal stop, so we couldn’t be bothered to order. The ordering process was so slow and tedious, I don’t even know if they had time to serve everyone. The fact that they stopped in the aisle beside us (obstructing our view further) to serve the group across from us for such a long time also added to our decision not to order anything as by then we just wanted them to move out of the way. Every time they needed to allow someone to pass, they had to roll the whole trolley along to the end and come back which seemed crazy - why not just take orders and come back with prepared drinks and snacks several at a time? We’re certain this would speed up the whole business by leaps and bounds. Presumably we all paid the same amount as I don’t recall options for better seats when booking. We did really enjoy the later stop to see the viaduct from below, which we didn’t expect to be able to do. We also had some stops in towns that were good, and some other great photo stops along the way, but the draw for this tour was the train ride and that part just didn’t meet our expectations.

• Great way to see the Highlands!

  Nick M,

  28 thg 9, 2025

  - Viator

  5.00

  Our driver for the day was Duffy. It was awesome having a local as our driver/tour guide. He knew all the things to point out and had stories to tell us about his childhood growing up in the area. The Highlands are beautiful and I hope to come back again and see more! I highly recommend this tour to anyone, especially if Duffy is your guide!

• So completely worth going on

  Rodney F,

  27 thg 9, 2025

  - Viator

  5.00

  Be prepared to be in awe of how beautiful this place is. Despite the rain we had an awesome time. Craig was an amazing tour guide. He was very sweet to bring my husband’s phone to us after he left it on the van!

• Great tour with great...

  Craig C,

  26 thg 9, 2025

  - Viator

  5.00

  Great tour with great tour guide Torquil! Good overview of western highlands including a ride on the "Harry Potter" train. My only suggestion is to add a stop to see Loch Lochy!! Those of us on the left hand side of the bus never had a good look at it. (Replace it with the Farquhart Castle stop if time is a constraint.)

• Tried to have a positive attitude

  Gillian S,

  23 thg 9, 2025

  - Viator

  2.00

  The trip we were sold was not the trip we received. I’m still on sure what happened but it’s like we did the tour in reverse with very poor time management so we didn’t see anything on the way back because it was dark. No castle, no Nessie lookout. And we didn’t get the steam train. We also stopped for lunch early before places seemed to open, before we got to Mallaig so limited options and then a very quick 30 minutes in Mallaige. Based on time in stops or time of day there was very limited food options or long enough stops so if you do take the trip I highly recommend taking a lunch to go. Or take the 730am versus the 930am tour. I wasn’t offered this option through Viator but the company does. Not sure where the responsibility lies but unfortunately this will be my last Viator tour because it doesn’t matter what country I’m in, the tour is never as advertised. I gave this tour a two because the driver was knowledgeable and played some good music and the drive was nice. But none of the stops listed are as advertised.