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What To Expect

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• Disappointing

  Bree T,

  25 thg 4, 2025

  - Viator

  2.00

  Of course we did what every other person travelling to Sri Lanka does and tries to book a reserved ticket on the iconic train from Kandy to Ella. We set our timers, jumped on the official Sri Lankan railway page exactly 30 days out from when we would go, and of course they were already sold out. How you might ask? Great question. Therefore this led to our only choice of booking through a third party in the hope that we will get the ticket we want. Straight after realising we were unsuccessful in purchasing tickets through the official site, we booked this option through Viator. We contacted them on whatsapp straight after and asked if we could have second class reserved seats (apparently the best). And they responded saying they would try their best. Got to the afternoon before we were meant to board our train and we were told they have secured us either third class reserve seats. They delivered the tickets around 9pm the night before, so you need to be available for collection. When you look at the ticket, you can see the price is 2400 rupees!!! So Viator clip the ticket by over 6000 rupees (this was for 2pp). Personally I find it really sad and a poor experience for tourists. We also weren’t seated together. Even when you have a number that sounds like it’s next to each other e.g 20 & 21, that could mean two aisle seats on different sides, which we had. Unfortunately the alternative is risking it and hoping to get a reserved ticket on the day (unlikely) or you go unreserved (which in my opinion would be extremely rough for the 7 hour journey). The train ride itself is absolutely beautiful and hard to miss. If I was to do it again, I would go to “Little England” for a night and get the train from there. The beauty all happens from then onwards and cuts a few hours of the trip. Hopefully Sri Lankan railway can find a better way to stop the local cartel from purchasing all the tickets so that tourists get a chance to buy themselves.

• Great experience!...

  Claudia H,

  19 thg 4, 2025

  - Viator

  5.00

  Great experience! Delivered the ticket straight to our office. Seats were perfect and they helped us out when we needed last minute tickets

• Outstanding service

  Alain D,

  17 thg 4, 2025

  - Viator

  5.00

  Outstanding service. Rarely in all my travels have I experienced such a high level of professionalism. While many agencies take advantage of any opportunity to charge extra, this one changed my train tickets at the last minute without asking for any additional fees — and even delivered them directly to my hotel. Truly exceptional. You can book with complete confidence.

• Last minute ticket to Ella

  Zuzana S,

  27 thg 3, 2025

  - Viator

  5.00

  We ordered our tickets to second class-reserved seats 1 day before our train ride. They delivered the tickets the evening before and we were able to sit together on the train!:) I recommend this company if you aren’t able to book the train ticket sooner but beware of the higher price. I think it’s worth every penny!:-)

• Incredible views, make...

  Chris M,

  15 thg 3, 2025

  - Viator

  5.00

  Incredible views, make sure you reserve your seats. Best part of the trip is the last hour, although the whole trip was amazing.