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• Don't fall for Alex's "Private Tour" bait and switch scheme

  ROSE N,

  22 thg 4, 2025

  - Viator

  3.00

  Keukenhof Gardens was fabulous!!! Just find another way to get there. The tour operator, Alex, falsely advertised this as a "private tour, for just our party, up to 3 passengers" for $425. We booked it months in advance directly with a Viator agent for pick up at the Rotterdam cruise ship terminal. Days before the tour date, we receive an update via Viator from our tour guide. Alex is now advising us that he had soooo many more inquiries that he has changed it from a private tour for 2, to a group tour of 10 (plus his wife and 2 teens, for a total of now 14). It was tooo late for us to rebook with someone else. We could have saved $150+ per person if we had originally booked a group tour. I called Viator, they gave me the run around, bottom line they didn't care at all. Then, days later, he is reaching out again, now offering us a "short walking tour" for $100 more to be paid directly in cash to him. We also did not receive the meeting place information the day prior. (We were not the only ones.) Once we finally found Alex (he wasn't looking for us), then we had to continue to wait outside in the cold, the "minibus and driver" he hired was also over a half hour late. Alex had no qualms about his bait and switch scheme to line his pockets at our expense.

• Keukenhof in a day.

  Olivia G,

  17 thg 4, 2025

  - Viator

  5.00

  Such a beautiful place. It exceeded our expectations. My one suggestion would be to cut the amount of times we were in the gardens. We were there almost 5 hours and I think 3 1/2 hours would have been generous. It was cool and we were searching for somewhere to sit and rest and to get warm. Guide, Alex, was wonderful and shared so many interesting facts.

• Memorable day out

  john P,

  10 thg 4, 2025

  - Viator

  5.00

  Hotel pick-up by Alex. Friendly guy, chatted all the way to the Keukenhof, filling us in on local history, etc. Always anxious to make our experience as good as possible - eg he drove us on to some bulb fields near the Keukenhof to show us the bulbs growing naturally. The gardens themselves are quite exceptional. Beautifully laid out, excellent cafés at key points. Busy but never feeling overcrowded. There are 7 million bulbs in every imaginable colour; unforgettable perfume from the hyacinths; more daffodils and tulips than anyone could imagine.. This is not a cheap day out - but it was worth every euro!