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• Disappointed by the Communication and Outcome

  thomv933,8 thg 6, 2026

  - Đánh giá từ Tripadvisor

  1.00

  We booked the “Pilot’s Choice” helicopter flight with Glacier Country Flights, including a 10-minute glacier landing. Unfortunately, our experience was disappointing due to inconsistent communication and conflicting explanations throughout the entire process. Before the flight, we were asked to move our booking from 11:00 a.m. to 9:30 a.m. because we were told the weather would be better earlier in the morning. We adjusted our plans accordingly. Shortly afterwards, we were told that the later flight did not have enough passengers and that our booking would be cancelled unless we switched to the earlier departure. This immediately raised questions about the real reason for the change. During the flight, the pilot informed us that it was too windy to safely complete the glacier landing. We completely understand that safety comes first and fully respect that decision. However, it was frustrating because we had specifically agreed to the earlier departure based on the explanation that weather conditions would be better at that time. In the end, the weather was apparently still not suitable for the landing that was a key part of the experience we had booked. After landing, the pilot told us that this had been the first flight of the day and that they did not know what the conditions on the glacier would be like until they got there. Yet when we returned to the office, the staff member at reception told us that another pilot had already flown over the glacier earlier that morning and that the conditions had been good. These explanations directly contradicted each other and left us unsure which version of events was actually true. We had paid for the Pilot’s Choice experience, including the glacier landing. In the end, we only saw one glacier and the landing did not take place. As compensation, we were charged for the two-glacier flight instead. We would never have paid NZD 395 per person for a flight without a glacier landing. The landing was one of the main reasons we chose this particular experience. We fully understand that weather conditions can change quickly and that safety must always be the top priority. Our disappointment is not about the decision not to land, but about the repeated inconsistencies in the information we received before, during and after the flight. Unfortunately, this left us feeling misled and significantly impacted our overall experience.

  

  

• Great experience

  melaniethomas1974,12 thg 5, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Great opportunity. All the staff at the reception, bus driver and pilot were all fantastic

• The flight was absolutely...

  Lori J,4 thg 5, 2026

  - Đánh giá từ Viator

  5.00

  The flight was absolutely beautiful. It was safe, informative, and we all really enjoyed the flight.

• Amazing experience!

  Ellen N,30 thg 4, 2026

  - Đánh giá từ Viator

  5.00

  Glacier Country Helicopters was excellent. The pilot was very skilled, knowledgeable, & friendly. We had an amazing experience!

• Fabulous - do it!

  Linda C,27 thg 4, 2026

  - Đánh giá từ Viator

  5.00

  Exciting, beautiful, and we were so lucky with the weather. Friendly and informative staff. Definately do it if you can. The best experience of our trip.

• Unmissable

  Quest16098227415,25 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Brilliant! A must in Franz Josef!

  

• My heart is full

  Catherine M,25 thg 4, 2026

  - Đánh giá từ Viator

  5.00

  Amazingly wonderful experience. We had perfect weather. Morning is the best time to fly as the sun was in perfect photo position and no westerly winds. My children 15, 13 & 9 yo loved it. Pilot Mark was knowledgeable and friendly. He was kind to my kids and explained things as we went. We felt safe at all times. Sunglasses are a must have.

• Amazing

  garylY9615SO,24 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Absolutely amazing from start to finish. Awesome pilot and ground crew. Couldnt of asked for a better day. Absolutely reccomend this company. Beautiful view of our amazing landscape.

• Wonderful experience.

  Clay T,16 thg 4, 2026

  - Đánh giá từ Viator

  5.00

  Wonderful experience. Weather can be limiting in April ( very few flights went the days before and after our trip and the afternoon). Book early morning. Pilot was fantastic. Well organized. Highly recommend the glacier landing.

• Amazing views, wonderful experience

  I8246FUjenniferh,12 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  An amazing experience with Poppy the owner flying our helicopter. All staff were friendly, welcoming and enthusiastic. Definitely a highlight of our trip 😃

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