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• Tour operator was late and audio tour was terrible

  lauradK5732BU,3 thg 3, 2026

  - Đánh giá từ Tripadvisor

  2.00

  My husband and I had a poor experience with this experience last week. The experience offered “skip the line” entrance to the Florence Gallerie delle Academia and an audio tour. Our email confirmation said we had to go to a Meeting Point to get our actual tickets. We were told to literally hover outside an address across the street from the entrance to the Gallerie - don’t go in the door or knock on the door - and to arrive at least 15 minutes early. Someone would check our vouchers and give us our actual tickets. We arrived about 20 minutes early (9:40). We found the address which looked like the door to some offices. Other people were standing there too. Little by little, those people were approached or walked away. By 10:00, our entrance time, we were standing there alone and unsure what to do. We approached the actual Gallerie employee in the ticket line and she said our vouchers were not tickets and to go back to where we were loitering outside that door. Finally, a man came rushing up to us, LATE, gave us our actual tickets and had us scan a QR code to download the audio tour. The tickets worked fine, we “skipped the line” and went in. The audio tour, however, was terrible. First of all, the narrator droned on in a monotone in a slow pace and I was a bit dismayed at how boring it was. Next, the narrator only discussed a handful of the many pieces of art in the museum. He took a few pieces and discussed them at length. The problem is, he didn’t tell you where these pieces were located. He discusses the Pieta by Michelangelo at length and it really made us want to see the piece. We finally asked a museum employee to direct us and the sculpture was right by David! The narrator could have said “right before approaching David, look at the last sculpture on the right” or something like that. He also goes into great detail about a Madonna painting and how she’s wearing blue robes, but no hints as to the location of this painting. We went back and circled the Gallerie another time, looking for this painting and never did find it. All the Madonna’s were wearing white or red. It was very frustrating. After we were sure we had covered every Madonna painting, we finally had to give up. My advice is to rent the official audio tour from the museum and don’t use this terrible one. We would have gone back to the entrance to do that but there’s only one exit once you’re in. So, bottom line, we did get our tickets (although a bit late) and did get to “skip the line” but everything else about this experience was a disappointment. The Gallerie was full of excellent art and we wished we had a better tour.

  

  

  

  

  

• Wonderful experience....

  Abigail M,21 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Wonderful experience. Times were great, good communication, easy to understand. Accommodates changes and large group. ,

• It is well worth visiting...

  Lorraine M,22 thg 10, 2025

  - Đánh giá từ Viator

  5.00

  It is well worth visiting this attraction. It is very popular so get skip the line tickets. The art is spectacular.

• Awesome experience

  Scott W,17 thg 10, 2025

  - Đánh giá từ Viator

  5.00

  We have been here at least 4 times. It is amazing each and every time we have visited. The reservation system is easy. The staff is tremendously helpful and knowledgeable.

• went early& got tickets...

  Ankur K,16 thg 10, 2025

  - Đánh giá từ Viator

  5.00

  went early& got tickets very quick and easy entry with minimal wait time. Not too crowded if you go early

• Worth the cost and it’s...

  Brandon T,15 thg 10, 2025

  - Đánh giá từ Viator

  5.00

  Worth the cost and it’s affordable! Our tour guide was very knowledgeable and friendly. You can’t go wrong and will enjoy it.

• Great experience

  Lizet N,11 thg 10, 2025

  - Đánh giá từ Viator

  5.00

  Be early! To coordinate with the tour guide otherwise you will lose your spot. Our tour guide was great 😊

• Did what was described

  Anna S,4 thg 10, 2025

  - Đánh giá từ Viator

  4.00

  Met the person w the line pass as the place described. But asked one of the workers in line and she knew exactly whom I was looking for. Museum was PACKED and line was long so good thing we bought the fast pass

• David

  GENA L,1 thg 10, 2025

  - Đánh giá từ Viator

  5.00

  Very easy to find viator rep, got right in the building to see David in 5 minutes! No hassle, no longer wait. Worth thw money!

• David's worth the crowd.

  A3826QSgabrielag,27 thg 9, 2025

  - Đánh giá từ Tripadvisor

  4.00

  Destination Europe Representative was not well identified (many use a flag or go to locate them) and we struggled to find him at the point

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