1. Booking the Service Easily book your transport via Viator. After booking, you’ll receive an email with your pick-up time, location, and driver details. 2. Pre-Arrival Details A day before your service, you'll receive a reminder with pick-up details, including the driver’s contact and vehicle description. 3. Pick-Up The driver will arrive on time, usually 5-10 minutes early, and will identify you with a sign displaying your name. They will assist with luggage and ensure a smooth start to your journey. 4. During the Trip Enjoy a comfortable, air-conditioned ride. The route may be direct or scenic, depending on your booking, offering stunning views of Ecuador's landscapes. Drivers will provide local insights and answer any questions. 5. Arrival & Drop-Off Upon arrival, the driver will help unload your luggage and ensure you're at the right location. You'll confirm arrival and be asked to share feedback on your experience. 6. Support After Drop-Off If you need assistance after the trip, such as recovering lost items or making changes, the Quirutoa.com support team is available to assist. 7. Cancellation Policy: a.Cancellations made 2 days before the service will incur no penalty. b.Cancellations made 1 day before the service will incur a 50% penalty of the total value. c.Cancellations made on the same day of the service will incur a 100% penalty.