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• Vatican

  Nadia P,

  2 thg 10, 2025

  - Viator

  4.00

  Skip the line was a great idea, as the public line up was very long. The museum holds so much history it was amazing. Blown away by seeing NZ in the museum too

• Unprofessional (scam)

  DavidS,

  1 thg 10, 2025

  - Viator

  1.00

  I spent €118 on a ticket and was told it would arrive by email one hour before the entry time. It never came. I contacted the provider, who then told me the entry was moved to 2:30 pm due to high demand. While I was waiting in line for that time, I messaged again and was suddenly told my entry was actually 1:30 pm and that I had to run to the ticket office. When I finally received my ticket, it was for 1:30 pm — but it was issued after the time slot had already passed, so I couldn’t get in. I requested a refund and provided all correspondence showing the company repeatedly changed the times and misinformed me. They even said a refund would be issued, only to go back on their word, claiming it was impossible because a ticket had been “issued.” This was dishonest and extremely disappointing. My one day in Rome to see the Sistine Chapel was completely ruined. Advice: do not book here. Buy directly from the official Vatican website instead

• My advice is to avoid buying tickets here as you are not buying tickets only a voucher that has to be redeemed

  Sue D,

  30 thg 9, 2025

  - Viator

  1.00

  Very stressful experience. When you buy through Viator you are told that you will receive an email in the next 24 hours with your tickets. It specifically says on the confirmation that this is not your tickets. I did not receive an email. I contacted Viator many times to explain that I needed to print the tickets at home as I was going on a cruise and would not have access to WiFi. After messaging 3 times I was eventually told that I would receive the tickets 1 hour before the experience. These are not provided by Viator at all but via a third party. I had booked tickets for 3 pm. I obviously could not access the tickets. We arrived at the Vatican museum and explained this. They have no WiFi there so I could not get my emails. I was very lucky that a lady in the office allowed me to use the hotspot from her own personal phone to access the tickets. The time had been changed on the tickets to 3.30 so we ended up waiting in a line for the skip the line anyway. Awful experience, inflated prices and I will not use Viator again.

• Was not able to go

  Scott S,

  27 thg 9, 2025

  - Viator

  1.00

  We were not able to go to this because of a timing clash. There were extremely long lines which caused a delay getting to the next activity and they were not able to reschedule for another day. They said the Vatican already issued tickets. They will not refund your money no matter what. On the website it doesn’t list the name of the company that you are touring with so you don’t know if you are rebooking other activities with the same company or another one. I had a great experience with the St Peter’s Basilica tour and would like to tour with them again. However I found them walking around by the Basilica myself.

• Booked and then was sold out. You can book skip like tickets direct for €25

  Michael M,

  24 thg 9, 2025

  - Viator

  1.00

  I’m sure the tour is great, it was sold out even though we bought tickets and they tried to reschedule but we had to get to the airport. Book directly for €25 online.