Cần Quan Tâm

Bao gồm

Đánh giá

• Exceptional

  Alejandro P,,18 thg 1, 2026

  - Đánh giá từ Viator

  5.00

  Timeliness, assistance, friendliness and accuracy in the travel program. The bus as usual, the scenic cruise, Moritz a dream and above it began to snow, film.

• Rushed, crowded and disappointing

  Joanna M,,18 thg 1, 2026

  - Đánh giá từ Viator

  2.00

  I was so looking forward to this trip but it was very disappointing. My initial booking was changed due to operational issues! But really it was to cram as many people into the coach and the carriage as possible, making it crowded, hectic and uncomfortable. I had thought this was the Bernina Express with the lovely overhead windows but it was the local train where the windows can be opened meaning that the train trip was spent with people vying for more photographs than anyone really needs. No food opportunity on the train or toilets which was outlined several times on the coach to Tiriano but as I knew already I had taken a packed lunch and drink. The view of Lake Como was whizzing past on the motorway and the tour round St Moritz was speedy and not easy to herd 50 people by one guide. The guide, Sabrina, herself was personable and professional and the coach and drivers very safe and competent. It was a greedy tour because next month tours will only be allowed 25 in a group I was told. It would have been possible to do this myself by booking a train to Tirano from Milan and taking a trip on the Bernina Express to Chur but St Moritz is quite charming and then it is a 2-3 hour coach back to Milan in the dark. Also on the train our group of 50 were confined to one carriage, or upgrade for another 24 euros to FirstClass and then find out that in fact one could have been in other carriages but our tour guide said we should stay in the crowded one - so that was annoying to find out in hindsight as the rest of the train was almost empty. The scenery was lovely though and worth seeing. Nothing much in Tirano, Lake Como not great in winter even speeding by and hearing about the lovely gardens! St Moritz is classy and charming.

  

  

  

• Horrible

  Bharath R,,17 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  very bad they literally stuff you into a bus and train and it's not panoramic window and families get departed because they don't assign seats. Most of the tour is sitting in a bus and stopping for bathroom! the train was only an hour

• They change your tour and still do not fulfill it

  Veronica A,,14 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  Very bad!!! I bought a tour and they did not fulfill it, they offered another and since I could not change the date I accepted it, the price was lower and promised a refund, of $2849 that they had to return only returned $831, I requested what is missing and they do not resolve, also the new tour was incomplete, the guide who by the way was not at all friendly said that in Tirano there was nothing to see therefore we did not have free time and returned direct, I paid for something else....

• Great trip! Totally worth...

  Liliana G,,12 thg 1, 2026

  - Đánh giá từ Viator

  5.00

  Great trip! Totally worth it! Beautiful views. Great guide, confortable buses whole day of fun!!!!!!

• A very enjoyable trip with an excellent guide

  JuanCarlos P,,7 thg 1, 2026

  - Đánh giá từ Viator

  5.00

  It's a wonderful experience. Thevtrain trip was awesome and the guide a kind and excellent professional

• The bus ride down to lake...

  Kelly A,,6 thg 1, 2026

  - Đánh giá từ Viator

  3.00

  The bus ride down to lake Como is very long. Also although one of the main reasons we booked this tour was being able to open windows on the train which seemed to cause a complete panic among other people in the group although it’s stated clearly in the description of the tour. There was a bit of an argument amongst people on the train and it kinda ruined the moment a little bc I wanted to open my window but I wasn’t up to getting involved in confrontation with anyone.

• Spectacular!

  Andrea C,,3 thg 1, 2026

  - Đánh giá từ Viator

  5.00

  Fantastic day trip from Milan. Scenery is spectacular. Our guide today Franco was friendly, helpful and very knowledgeable. Ten out of ten 👍🏻

• Breathtaking - Must do!

  Mary M,,3 thg 1, 2026

  - Đánh giá từ Viator

  5.00

  Honestly, the train ride was beyond words absolutely breathtaking and a must-do experience. It was a bit disappointing not being able to spend more time in Switzerland, as it’s truly stunning. The only minor downside was not being allowed to eat or drink on the bus during the 1.5-hour journey each way. Aside from that, this day trip is an absolute must!

• Liars in descriptions and thieves for refunds

  LorenzoFatto O,,2 thg 1, 2026

  - Đánh giá từ Viator

  1.00

  Boked a trip Lake Como & Bernina Train, got downgraded at less than 48hrs from the trip to a roundtrip on the train and no cruise, and that trip was not even respected. When contacted by the tour operator, I got offered a partial refund of 80€ (only 79,53€ arrived…) and a change to this other trip. It would have been impossible to change the dates or accept any other option, since our schedule was tight and it was a present. So, reluctantly, we accepted, and in the end paid more than average for a trip that, just with a one way ticket on the train, costs way less, without even talking about the upsetness that it created… the day of the trip, we shared our concerns with the tour operator, that just stopped answering. After the trip, we contacted viator, that after a few days simply reported to us the unwillingness for a refund, partial, of the trip by the tour operator. Quite useless. First and last time on this website, where the tour operators can write in description whatever they want, do not maintain it, and keep money for a service that was not given.

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