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Cancellation Policy

Reviews

• Not Good services from there help desk

  mehidihasana,2026年5月20日

  - Review from Tripadvisor

  1.00

  The customer support was not good. Mostly attraction was closed

• Incredible planning help and great pricing!

  mariahmO7141LX,2026年5月20日

  - Review from Tripadvisor

  5.00

  GoCity was extremely helpful for our group of 6 to affordably experience Chicago! For some of us it was our first time and it made the planning beyond successful for this trip! My wife and I have used it for 3 cities now and have never been disappointed!

  

  

• Chicago

  U1184RXjohns,2026年5月20日

  - Review from Tripadvisor

  5.00

  Good value and easy to get around the city.

• Very disappointing experience with Go City customer support

  andyaC3715SO,2026年5月8日

  - Review from Tripadvisor

  1.00

  I recently had a very disappointing experience with Go City customer support regarding reservations made through their app. I was trying to book attractions for 19th May, and the app initially asked me to enter the intended pass date. However, despite this, the bookings for 360 Chicago and Skydeck Chicago were somehow made for 7th May instead. The app design is confusing and not intuitive, as it appears to ignore the selected pass date during attraction booking. When I realised the mistake, I immediately contacted support. The chatbot system was frustrating to navigate, repeatedly failing to recognise my order details before finally directing me to a live agent. Unfortunately, the live support experience was equally disappointing. Although I explained clearly that this was an honest mistake caused by the confusing booking flow, the agent simply repeated the cancellation policy and refused to help in any way. What was most frustrating was the complete lack of empathy or flexibility. I understand businesses have policies, but when an app design issue contributes to a customer error, I would expect at least some attempt to assist, especially when significant money is involved. Instead, I was effectively told that because the bookings were marked as “no show,” nothing could be done. To make matters worse, the agent abruptly closed the chat after asking if there was anything else they could assist with, without giving me a proper opportunity to respond or continue the conversation. It felt dismissive and unprofessional. Overall, the customer service felt scripted, inflexible, and unwilling to consider genuine circumstances. The booking system needs to be made much clearer, and support staff should be empowered to handle obvious user errors more reasonably. Very disappointing experience.

• Get the pass

  doylejudi,2026年4月22日

  - Review from Tripadvisor

  5.00

  It made our visit to Chicago easier to navigate. Present your passes and go. Making reservations was easy. If we could not make the time of a reservation we could cancel and reschedule easily.

  

• Effortless entry. Highly recommended!

  peepunn,2026年3月20日

  - Review from Tripadvisor

  5.00

  Fast and efficient! Getting in was a breeze.

• Excellent

  linacadr,2025年10月1日

  - Review from Tripadvisor

  5.00

  Great experience, we enjoyed a lot!! Excellent service, we didn't have problems with our tickets. If you could add the institute of art to the attractions, that would be great.

• Great Planning Tool

  Explore32962078629,2025年9月6日

  - Review from Tripadvisor

  5.00

  I've done these in several cities and they never let me down. They are a good tool for trip planning. The pass is very easy and convenient to redeem.

  

  

  

  

  

• GoCity-the worst experience imaginable

  jimjD4356VL,2025年8月21日

  - Review from Tripadvisor

  1.00

  Horrible service, limited selection of advance attraction (only 9 of 50 were advance). Going direct to attraction site gets discounts and guaranteed placement and you don't have to deal with a helpline that really can't do anything for you other than say check the ap. Very poor experience.

• Chicago

  L7864CHevar,2025年7月29日

  - Review from Tripadvisor

  3.00

  The pass was hard to redeem on some attractions. Mainly the Seadog boat rides. In theory is a good deal since you can use as many as you can fit in your schedule. However, there are only so many hours in a day and k7ds don't have that much stamina.

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