Options

Cancellation Policy

Reviews

• Very easy to find, staff...

  Jake R,2026年6月8日

  - Review from Viator

  5.00

  Very easy to find, staff are great at communicating on what to do, very straight forward, very enjoyable experience.

• Amazing experience with an amazing guide

  774henriqued,2026年5月17日

  - Review from Tripadvisor

  5.00

  The experience was amazing! Sahara was very friendly, good energy, she definitely made the experience so much better! I really recommend!

• Terrible experience

  Othniel H,2026年5月1日

  - Review from Viator

  1.00

  We arrived 20mins early at the meet up location but nobody was there. We waited for ages but nothing. We messaged and called them multiple times but no response. Walked around and waited for almost an hour but nothing. We ended up missing the whole thing and never got any word from them. We requested a refund but it was rejected without any explanation. This was very very disappointing. We were really looking forward to this and that’s time and money down the drain.

• Intentionally embezzling customers' property

  limI6549OT,2026年4月23日

  - Review from Tripadvisor

  1.00

  The coach insulted us and discriminated against us seriously, and refused to play with us. They said twice that they would give a full refund, but in the end, the company didn't give us the money.

• Jet Ski

  Kaylene G,2026年3月25日

  - Review from Viator

  5.00

  Be prepared to get wet. Great experience. Instructor excellent & informative. Could swap drivers half way. Price per jet ski.

• Best experience in Airlie

  Carolyn A,2026年3月16日

  - Review from Viator

  5.00

  A fun beautiful day out, this made our trip to Airlie beach, tour guide was very helpful and felt safe the whole time.

• Awesome JetSki experience

  Jaison R,2026年2月14日

  - Review from Viator

  5.00

  So fun and safe Sahara and her colleague were amazing! Was good weather, and the JetSki was nice and easy to control

• Poorly ran tour and company

  Trek58736461464,2026年2月2日

  - Review from Tripadvisor

  1.00

  This so-called JetSki “tour” is borderline deceptive and absolutely not what is advertised. What’s marketed as a guided experience showcasing Airlie Beach and Shute Harbour is, in reality, a directionless, stripped-back ride with no guidance, no destinations, and no substance. At no point was there anything resembling a tour. No locations were meaningfully visited, highlighted, or explained. Calling this experience “guided” is a stretch at best and misleading at worst. The operators seem to believe that ticking off check-in procedures and disclaimers somehow compensates for the complete lack of planning, engagement, or delivery on the water. It doesn’t. Administrative box-ticking is not a substitute for providing the product customers actually paid for. There was virtually no instruction or interaction once underway, leaving the experience feeling hollow and amateurish rather than professional. Any limitations caused by weather, tides, or marine traffic were not clearly disclosed before purchase, yet they were used after the fact to justify a severely restricted experience that bore little resemblance to what was promoted. Meanwhile the day was calm, sunny and other companies were visiting the listed destinations giving value for money. When concerns were raised, responsibility was deflected instead of addressed. Rather than acknowledging the obvious gap between marketing and reality, the response leaned on technicalities while ignoring the core issue: the advertised service was not delivered. This operation overpromises and underdelivers, badly. If you’re expecting a structured, destination-focused JetSki tour, do not waste your money here. What you’ll receive instead is a watered-down joy ride, misleading marketing, and a refusal to take accountability when the experience inevitably falls short.

• Awesome experience

  I2961QEchloep,2026年1月23日

  - Review from Tripadvisor

  5.00

  I had a blast. It was so much fun. I would definitely come back again. I think this was my second time doing this tour but it’s always so much fun so we definitely come back.

  

  

• Highly recommend 👌

  Kim C,2026年1月15日

  - Review from Viator

  5.00

  Fantastic experience, awesome tour guide & instructor, highly recommended even as a novice A +, can't wait to return & do it again

  
• Load more reviews