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• Fix the air conditioner! This was an expensive excursion that should have not operated without air conditioning

  Emily H,2025年9月17日

  - Review from Viator

  3.00

  This excursion was expensive and it is unacceptable that it was known the AC was broken and yet the tour went on. I would like a full refund

• Wonderful trip thank you!

  Casandra S,2025年8月18日

  - Review from Viator

  5.00

  Absolutely wonderful views of the falls and other famous locations. My tour guide George was incredibly knowledgeable and worked with the group as a whole keeping everyone on the tour engaged and amazed!

  

• Disappointed

  Patti N,2025年4月2日

  - Review from Viator

  3.00

  The trip was misrepresented on the via site. She didn’t get a cruise. We didn’t get skyl childron I don’t think tour. We just got a shopping trip and lunch that was served at 10:20 AM.. we got to go in the tunnel behind the fall. However, the elevator broke down and we just had to stand there for a good 20 minutes while they repaired it. I’ve had good experiences with Viator before, but I feel like they did not represent the tour accurately, and I felt like I was overcharged for the kind of trip that I had for the excursion

• Excellent fun!

  Rachelle S,2024年8月24日

  - Review from Viator

  5.00

  Tom was great! He was so knowledgeable about everything. He even answered extra questions we had. It was a great experience!

• Late trip without return to the hotel

  Robert L,2024年8月8日

  - Review from Viator

  3.00

  The tour on the Niagara Falls on the boat was nice. However, the tour in general was not as expected: the bus show up 30 minutes later at the hotel than it was supposed to be. Second, we never skipped lines as it was supposed to be, not special lines for our group. We spent 45 minutes or more doing lines. We have been told by other guys in the bus that it was having mechanical problems since early in the morning that is why they came to picked us up late. At 3pm when we were leaving the point where the rapids are showed, the bus was out of service and we had to wait 45 minutes in the street to be picked up by a new one that drop us at the Skylon Tower but never bring us back to the hotel. We had to doing it by ourselves. We demand a compensation!

• Canada side tour

  Julie K,2024年7月31日

  - Review from Viator

  5.00

  Pretty much every part of it. The tour guide George was excellent! If I have to write more, I will not submit this!

• The tour guide Tom was...

  Odyssey B,2024年7月11日

  - Review from Viator

  5.00

  The tour guide Tom was excellent. The tour guide was very knowledgeable of Niagara Falls and punctual.

• In a word George! He was...

  Mark J,2024年7月6日

  - Review from Viator

  5.00

  In a word George! He was amazing, knowledgable, and professional. Through the whole tour we never felt rushed. He picked us up and dropped us off at our hotel on time. Just a great guy and an asset to Zoom Tours.

  

  

  

  

• So well worth it

  Barbara H,2024年6月17日

  - Review from Viator

  5.00

  The tour was amazing and we enjoyed every bit of it. Very knowledgeable tour guide who was so great. Thank you.

• Terrible Horrible No Good Very Bad Tour

  Gina C,2024年4月9日

  - Review from Viator

  1.00

  The tour started with the guide not knowing where to pick us up. It was downhill from there. Our guide seemingly had no plan or route. We would arrive at destinations only to find them closed. He would abandon the group mysteriously. It was so odd that other tour guides from other companies actually remarked upon it when they saw us wandering aimlessly. “We stay with our groups” they told us. Must be nice. The final straw was when we arrived at the Hornblower boat ride. The entire group had purchased tickets through the tour company, but when we arrived at the launch (minus our guide. He had long abandoned us), we all found that our tickets were expired. The Hornblower crew were able to allow us to board… eventually. Following the ride we were forced once again to trek on foot to a distant location… on our own… to once again meet our guide. When confronted with the reality of this ridiculous situation, our guide flat denied anything was amiss. We ate our lunch. We paid for it after all! But afterwards parted ways with our guide and forewent the rest of the “tour”. Essentially, there was no tour. There certainly was no guide. If we could award less than one star we would. For some context- this was the day of the solar eclipse which I had been looking forward to and planning for 5 years especially due to the fact it was also my birthday. I planned everything well EXCEPT this tour where I trusted that our guide would have the plan and also know where we would be during the eclipse. It was great when he had to ask the group what time everything was happening. It was also a surprise that our lunch was simply at our own hotel at the buffet where we ate the night before. Very disappointed to eat the same food over and again without even a view. We were all supposed to see Skylon Tower and instead we had to ASK for the tickets and go on our own the next day. We were also supposed to see 2 other sites like the Floral clock and something else but the guy just wasn’t letting us know what we were passing and when he did he say “on your Left - no, Right actually” He also had all the enthusiasm and knowledge of a baked potato. This “tour” was the least fun and engaging tour I’ve ever been on and the low point of our whole experience and my birthday. Don’t book this tour EVER!!!

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