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• Tour left early company blamed us for not arriving on time

  Natalia G,2026年6月22日

  - Review from Viator

  1.00

  I'll start by saying that my family and I have booked many Viator trips in the past without incident. However the trip we booked to Monserrat was a disaster. We booked a 9 a.m. trip, we typically arrive early to eeach tour we book, however there have been times where we were a few minutes late and never had an issue. That said this was not one of those times. We arrived via taxi by about 8:45 or 8:50 a.m. at the latest and proceeded to the designated stall to find no bus, just two cones. We looked around for a couple of minutes to see if the bus we were supposed to take was at a different stall. No luck so we went inside the depot to ask an agent if they knew where the bus may be. No one knew so at this point we called the contact number for the company. We were informed that the bus had left (mind you we are a family of four spending over $300 for this tour and did not receive a call or text asking where we were). He then asks us why we were calling for the first time at 9:05. We explained we were looking for the bus, no one at the depot could help and we called as soon as we realized that there was a problem. The agent we talked to from the tour company (not viatour) told us we were supposed to be at the bus 20 minutes prior to departure (this was nowhere to be found on the confirmation email, regardless we were still at least 10 minutes early). He did offer to reschedule to the next day. Unfortunately we had other tours lined up for the rest of our time in Barcelona and asked for a refund. We were denied and were told because we called after the departure time they would not refund even partially. We planned to call viatour after we got back to our hotel later that day. We talked to an agent and explained what happened and were put on hold while they spoke to the tour operator. When the viatpur representative came back on the line we were told that the tour operator received a phone call from us stating that we were running 10 minutes late and they told us they had to leave. This was either a complete fabrication or they were confusing our fsmily with someone else becasue a. We never called saying we were running late (as we were at least 10 minutes early) and b. That morning they had questioned us as to why we called at 9:05 for the first time. So which was it? We called early or late?? We asked Viatour if they would provide the exact time the bus departed and they could not or would not tell us. We asked Viatour for a refund but had to upload documents proving we were early (we took a cab and paid cash with no receipt or time stamp) and subsequently received an email denying even a partial refund. Again the fact that the tour would depart without four guests and not reach out via phone or text boggles my mind. We know for a fact that the bus left early and we could not ve more dissapointed that even a partial refund was not issued. If I could give this 0 stars I would

• Recommend that Montserrat...

  Kalpana M,2026年6月18日

  - Review from Viator

  4.00

  Recommend that Montserrat be a must-visit activity for anyone visiting Barcelona. We particularly enjoyed the boys’ choir.

  

  

  

  

  

  

  

  

• Montseratt is just OK.

  PamelaChaplin,2026年6月13日

  - Review from Viator

  3.00

  Do not expect to actually see the Boy's Choir. They travel all the time. It is a long day. Expect lines for lunch and limited seating except at the Cafeteria.

• This is the Trip For You with Mark as Your Guide 🥳🤘🏾🥳

  autumno306,2026年6月9日

  - Review from Tripadvisor

  5.00

  We enjoyed our trip thoroughly. Mark was very informative, patient, spoke English and Spanish to both audiences. He was a breath of fresh air. I feel like I know the history of the Montserrat. When it was time to leave, we reached out to him to help us get to the bus. He came all the way to where we were to take us to the bus. Extremely customer focused and a real history buff. Thanks Again Mark!

  

• This was a well organized...

  Fawn S,2026年6月8日

  - Review from Viator

  5.00

  This was a well organized tour! The information provided was super interesting and there was just enough free time to explore on your own. Our guide, Nuria was very professional and informative.I am so glad that I went.

• Smooth, knowledgeable

  Rowena S,2026年6月1日

  - Review from Viator

  4.00

  Smooth ride, on time, knowledgeable and pleasant tour guide. Due to my delayed flight I had to change my tour, luckily slot was available but missed the boys choir.

• Montserrat

  Sharon M,2026年5月31日

  - Review from Viator

  5.00

  An exceptional tour of Montserrat. Our guide was very knowledgeable and thorough in his explanations. This experience is not to be missed!

• Well organized tour with...

  Vivi K,2026年5月31日

  - Review from Viator

  5.00

  Well organized tour with great guide. She knew a lot and was obvious and inspiring. 😎

• Disappointed the Boys...

  Jane W,2026年5月30日

  - Review from Viator

  3.00

  Disappointed the Boys choir was not there to sing. The tour overall could be shortened by at least an hour.

• Walking and stairs are...

  John M,2026年5月18日

  - Review from Viator

  5.00

  Walking and stairs are significant. Can be very crowded. Boy's Choir is a must. Food options available on site.

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