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• Lack of Communication & Poor Experience

  craig,2026年5月25日

  - Review from Viator

  1.00

  Lack of Communication & Poor Experience Compared to other tour operators, the level of communication was extremely poor. We had to proactively follow up just to confirm our pickup time, whereas most tour providers typically reach out the day before. Even then, communication was difficult—we attempted to contact the company through the Viator platform and via text, but received little to no response. On the day of the tour, our driver arrived at 7:40 AM instead of the scheduled 6:30 AM. Due to this delay, we ended up holding the entire boat for approximately 30 minutes and only just managed to board. By the time we got on, there were no seats or life jackets available, which raised serious safety concerns. Additionally, the driver did not speak English, despite the tour being advertised as having an English-speaking guide. We had to rely on Google Translate, which made communication challenging and left us unclear about our itinerary. We were also promised a visit to Crystal Bay, but instead were taken to Orca Beach Club without explanation. It felt as though the driver was making independent decisions, and our concerns were not acknowledged, leaving us feeling unheard and unsafe throughout the experience. When we requested to return to the port, the driver left us at Orca Beach without assistance. Thankfully, another driver eventually helped us get back. At that point, we were genuinely concerned about being stranded, especially since return boats were already full. To make matters more uncomfortable, the driver repeatedly took photos of the three women in our group without consent. We had to explicitly ask him to stop, as it made everyone feel uneasy and unsafe. Overall, it is clear that the tour operator, Telaga Waja River Rafting, misrepresented their services. We did not receive the experience we paid for and felt unsafe at multiple points during the tour. Unfortunately, this ended up being the worst part of our vacation.

• Beautiful experience

  Sandra B,2024年4月27日

  - Review from Tripadvisor

  5.00

  Really nice experience going on the speedboat to reach the island. Seamless experience as the tour guides communicate with each other so efficiently. Our tour guide was very knowledgeable and took great photos as well.

  

  

  

  

• Good tour to explore West Nusa Penida

  LQK2010,2023年5月1日

  - Review from Tripadvisor

  4.00

  That was a good day trip for us. We visited all of four famous scenic spots in West Nusa Penida. The weather was nice. Our driver was amazing. The roads, however, were so bad!