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• Don’t use Tour Guide Gavino Strebel

  Cynthia F,2025年9月24日

  - Review from Viator

  1.00

  We were a group of 8 adults, age 62-73 with (4) men 6’2” - 6’4”. I booked the Private Tour to the Interlaken area of Switzerland and exchanged several emails with Tour Guide Gavino Strebel explaining how tall our men were and to make sure we had a big comfortable vehicle because it was a 10 hr tour. First off he wanted me to cancel with Viator and book with him. NO!! That wasn’t going to happen. I confirmed with him the week before our tour to make sure we had a comfortable vehicle for 8 adults. He assured me he had. We had done (2) Private Tours around Lucerne and Mt. Pilatus and had Mercedes Sprinter vans. Very comfortable vehicles. Gavino Strebel showed up in a 7 seater van. He said he thought we had only 7 people. We were crammed in this vehicle. Gavino is NOT a tour guide. He is a driver only and a bad driver at that. This guide can’t walk and chew gum at the same time. He would get right up on the car in front of us and slam on his brakes. Knowing he had a van overfull of people. He never talked to us about the history of Interlaken while we were driving over an hr tour to our first destination. He is LAZY. After 4 hours he had to take a NAP in the van while we toured on our own. This happened twice. This tour guide is a joke. We ended up cutting almost 2 hours off our tour because we were so uncomfortable in the van and we had had enough of Gavino’s driving and laziness!

• Amazing Full Day Tour with Willi

  Jason K,2025年6月26日

  - Review from Viator

  5.00

  This was our favorite day in Switzerland! I was traveling with my two sons, 18 and 19. Willi met us at our hotel in the morning and we made a basic plan for the day. The main reason I chose this particular tour was the fact that it was customizable and Willi had a good suggestion how we could do everything we wanted to do without rushing too much. We first drove about 40 minutes to Grindewald and hiked up to Bachalpsee Lake. Willi encouraged us to go off the main path from time to time which got away from the throng of tourists and gave us some spectacular views that we would not otherwise have seen. We then drove about an hour to Oechinensee and took the gondola up and hiked down to the lake. Willi was kind enough to take lots of pictures of me and my sons for us. We then walked back down to the tram station along a path that we basically had to ourselves before Willi drove us back to our hotel in Interlaken. Willi was a kind, informative and fascinating guide, having lived all over the world and being very passionate about his homeland of Switzerland. The only neagive I could say about the tour was that in the email exchanges leading up to the tour, I was communicating with someone other than Willi who had instructed me to buy the cable car tickets with a specific time frame. This led to some confusion on the morning of the tour and cause us to almost miss our timeslot. It would have been much more effective if I had been able to email the particular tour guide directly. But the day was amazing and one my kids will probably never forget.

  

  

  

  

  

• A great way to see the Berner Oberland area

  mtcummins,2024年7月7日

  - Review from Viator

  5.00

  This tour was a great way to experience the Berner Oberland! Our guide Gavino was accommodating and considerate to the various needs of the 7 persons in our group. Flexibility in the itinerary made the tour unique to us. It was a beautiful and most memorable experience!

• Unprofessional tour guide

  C2318ZAthomasf,2024年5月22日

  - Review from Tripadvisor

  3.00

  The guide emailed me the night before to ask to be a hour late. He gave me a lot of reasons. That he was going to have to go to Asia the next day. And that when we booked this 1500.00 excursion that he didn’t have enough money in it to dedicate anyone else. I said ok, see you at 10. The tour lacked history. The guide took us to lunch and sat down at the table with us. We thought he was just going to help us answer any questions. But he ordered and when the bill came he never asked to pay for his. Very awkward. Then we told him we did not want to walk anymore and we did not want to go through a town . He pushed and we got one more pic. We told him we were done with the tour. He then said two minutes please and drove to a dart to fill jugs with milk saying “my mom loves fresh milk” Very unprofessional and not recommended. I am not paying for the tour guides comfort or preference.

• Great full-day tour of the Bernese Oberland with an excellent guide

  JohnFleeman,2023年11月2日

  - Review from Viator

  5.00

  We had a wonderful full-day tour with our guide, Benedikt. He was as pleasant and accommodating as we could possibly have asked for. We especially enjoyed our visit to Trummelbach Falls, but also enjoyed Geissbach Falls and our first stop at Handeggfall Bridge. Benedikt was so accommodating that we even changed our itinerary a bit on the fly, allowing us to see the beautiful car-free town of Gimmelwald at the end of our day. It was a highly enjoyable day that allowed us to see a lot more of the Bernese Oberland than just the lakes and Jungfraujoch.