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• A wonderful though sad experience delivered efficiently.

  J7535YTphiliph,2026年6月24日

  - Review from Tripadvisor

  5.00

  Our driver arrived promptly and messaged us stating when and where he would be. He was very polite and caring (he assisted me in and out of the vehicle!!!) He was very patient; for example when my wife lost her hat whilst taking off her earphones and went to enquire about it he kindly waited for her to return. He stopped on the way back to Krakow for passengers to have a 'comfort break' which was considerate and I thought his driving was exemplary.

• Olek provided an exceptional experience!

  stevecN7790HO,2026年6月22日

  - Review from Tripadvisor

  5.00

  Our driver, Olek, was very professional and courteous! Before the tour he communicated with us to ensure everything went smoothly! We were able to pre-order lunch boxes so we were well nourished! Having a guide ensures a very informative experience at Auschwitz and Birkenau! A very moving experience indeed!

• Auschwitz

  464annik,2026年6月22日

  - Review from Tripadvisor

  5.00

  Everything went great and was handled well with our driver Olek. :)

• Just book it! An unforgettable tour.

  lisamG7208SS,2026年6月15日

  - Review from Tripadvisor

  5.00

  Impressive tour, everything was well arranged. Very nice to do this tour in a small group, where the explanation and overall communication was very clear and fine. A very nice guide and good and friendly driver. It is a must see destination, and a highly recommended activity!

• Impactful day at Auschwitz-Birkenau

  mariasusano2026,2026年6月15日

  - Review from Tripadvisor

  5.00

  We booked quite, but were taken care of very well. Pick up on time and a comfortable ride to Auschwitz. Very impressive sights and good guide as well.

• Well organized tour

  879matheaf,2026年6月13日

  - Review from Tripadvisor

  5.00

  Well organized tour with hotel pick-up and transport between sites.

• Avoid avoid avoid

  Compass35317400966,2026年6月4日

  - Review from Tripadvisor

  1.00

  Booked this tour in February for June 1st 2026, while out in krakow we received a message at 15:42, the day before our tour, a tour that myself, my wife and my 2 kids have been looking forward to since we booked it, saying that no tickets were available. We was offered an alternative tour, but how it was sold to us was that we would still see alot but just not into the main area of both camps. As it was late notice we had nothing else booked for that day, so as we had made the trip over to poland we thought we may aswell see something, I didn't realise the something was a 5 minute picture opportunity at the perimeter fence at both camps. Auschwitz has a concrete wall surrounding it and Birkenau made us feel in a sense cheap. Even though if you manage to get your tickets through the museum they are FREE. We was also on the tour with 3 elderly Italian people, we had no opportunity to stop off for refreshments or to eat, and these poor people had bought nothing with them. To say we was devastated is an understatement. We booked through viator which lead us to this terrible scamming operator. So beware if comfort tours cracow turns up on a booking site or you are passed onto them avoid at all costs. You have been warned.

  

  

  

  

  

• Lost for words

  martymZ5926YR,2026年6月3日

  - Review from Tripadvisor

  5.00

  Brilliant day and something I think everybody should do. We booked through our hotel and we were picked up by Olek from outside our hotel. Everything went smooth and was timed to perfection, Olek kept us up to date the day before with times etc and even offered a lunch bag. Can’t fault the service PERFECT!!! Thanks

  

• A real scam.

  tito s,2026年6月3日

  - Review from Viator

  1.00

  The local agency "Comfort Tours Cracow," 18 hours before the start of the tour, unable to guarantee the successful outcome of the booking, radically changed the tour, offering as an alternative to a full refund, a partial refund of 20%. Of the new promised tour, in fact only the visit to the Auschwitz Memorial was carried out, while the sites were only viewed from the bus window. And all of this without an Italian guide, relying on the good English of the Polish driver.

• Book through the museum

  James H,2026年6月1日

  - Review from Viator

  1.00

  Book through the museum itself, booked this in February, went in June only to be told the day before there were no tickets available for us, we was offered an alternative package through the operator ( comfort tours cracow ) which how it was sold to us we would visit parts of the museum but not all of it. We went ahead as our trip to poland was based around this visit. 2 hour journey there, watched a couple of videos then of to both camp exterior fences. Auschwitz has a concrete wall, and birkenau was a couple of pictures through the fence at the front of the camp itself. Disappointed is an understatement and the fact our kids have looked forward to this since I booked has only made it worse. £352 to take a couple of pictures through a fence is a complete and utter waste of money. If you are planning on taking a trip here, book through the museum ITS FREE. Then plan your travel, whether you do it through public transport or taxis you will not share the same disappointment that me and my family have today.

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