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Cancellation Policy

Reviews

• Driver No Show

  EuropeanExplorer123,2022年9月21日

  - Review from Tripadvisor

  1.00

  After booking and paying for this service a month in advance, we received a text message 2 hours before our train was to arrive in Budapest confirming we were on the train. Numerous texts were sent back and forth confirming out train number and ETA. When we arrived there was no driver to be found and although we had been sent a description of the driver there was no one anywhere around matching that description. They had our train number and the arrival platforms for all of the trains is posted everywhere in the terminal. There driver was no where to be found. They said to meet him at "line 14". Just in case this was a language issue we checked platform 14 which was no where near where our train came in and still, no driver. We even checked with information to see if there was a "Line 14" for taxis or private drivers and they said no. As no one showed up we finally got in touch again with "Vivien" in the office and she told us to take a taxi and that the company would send us a refund. That was 3 weeks ago and still no refund. We are extremely experienced travelers and have never had any issues like this with other private drivers. We arrived on the train that we had booked the reservation for and their driver was no where to be found. We did not cancel with in 24 hours, they did not fulfill their obligation and should be refunding our money.

• Travel with my Daughter and her family

  DelaCruiseA,2019年9月5日

  - Review from Tripadvisor

  5.00

  Great tour with friendly new people and also with my family. My daughter just orders this tour online and I was afraid of the unknown things like this. It as absolutely amazing. Thank Susan for your help and guide. I wish all the best for you. Best regards, Grandma :D

• Fantastic Tour with Susan

  edybona,2019年9月5日

  - Review from Tripadvisor

  5.00

  I come from East part of Hungary and I planed a tour with my family to Prague. I was looking for an option to save some money and travel with safety condition. This is how how I found shuttlesfrombudapest Team. I spoke with Susan, she was so friendly and helpful with me at the begin. They took us to Prague and return with faboulous car, which was highly-equipped with everything. Thank you so much!

  

• My trip was being driven from...

  Donelle P,2016年11月2日

  - Review from Viator

  5.00

  My trip was being driven from Budapest to Prague, my driver was Robert, a lovely friendly young man who arrived promptly at 10am and we had a pleasant safe drive to Prague. Thank you.