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• Nice, but......

  Shelita P,2026年6月26日

  - Review from Viator

  3.00

  Although we enjoyed the experience and also took advantage of the London Eye discount savings they offered when we first arrived, I'll say that it was not ideal that they didn't provide us with the additional tickets we'd need for the river tour portion. Its worth the purchase, but request ALL your tickets at one time so you're not stressed.

• Service was somewhat...

  Robert T,2026年6月17日

  - Review from Viator

  3.00

  Service was somewhat erratic. But the earphone jacks worked well and we learned a lot of interesting things. Also, all the bus-related workers were very nice and helpful.

• Terrible Tourbus Experience

  Duncan M,2026年6月9日

  - Review from Tripadvisor

  1.00

  A very disappointing time with the Tootbus in London today. For a rather pricy ticket, we found that the bus was late, missed multiple traffic lights, and had poor customer service by staff who insisted on our group having their tickets payment being split between multiple stops for some reason. However, all of that was dwarfed by the audio commentary, or lack thereof, we had. Between double digit minute long breaks of two sentence prerecorded lines, almost all of which were mistimed and uninformative, we found most of our two hour long experience was dominated by listening to terrible music instead of hearing about London or its landmarks. Overall, a bad time. Would not recommend. Either choose a different HOPO service or walk.

• BEFORE YOU PURCHASE, BE AWARE OF POOR COMMITMENT TO CUSTOMER SERVICE FROM TOOTBUS CUSTOMER RELATIONS TEAM.

  Mannyd777,2026年5月29日

  - Review from Tripadvisor

  1.00

  BUYER BEWARE!!!! Immediately after entering the bus, we realized that there was no A/C and the heat was stifling. We immediately disembarked and contacted Tootbus’ Customer Service team. We explained that the members of our family were immediately feeling ill due to the stifling heat and that we had not used the service at all. We respectfully requested a refund, but were refused. We again explained the situation, and the representative on the chat responded in a disrespectful manner. It was a very disappointing start to our stay in London. Based on their poor customer service, I would highly discourage anyone from using Tootbus for their London tour services.

• Not cool

  Dreamer03123863712,2026年5月23日

  - Review from Tripadvisor

  2.00

  Sorry, but there is still a lot of room for improvement; halfway through the route, the bus was simply parked for 30 MINUTES due to a shift change, with all customers on the bus; the atmosphere was not cool and cleanliness is not a priority here.

• Bus in River Ride

  226jcc,2026年5月14日

  - Review from Tripadvisor

  5.00

  My strawberries were only always friendly and helpful. The best makes good area stops. You can take the pink line, the red line or the blue line. Love that you could hop on midday. Go around in London. Make several stops the next day. Hop back on and finish your 24 hours on the bus. The ride on the Time River was also wonderful and restful

• Convenient to get around London

  Na G,2026年5月7日

  - Review from Viator

  5.00

  Our second experience with Toot Bus. Makes visiting London an easy experience. Love the added Thames cruise option.

• Aaa

  Darleen B,2026年5月7日

  - Review from Viator

  5.00

  The tour bus company was no longer called tootbus it is called original city tours bus. We think we missed a bus because we were looking for toot bus as indicated on our ticket. Apparently it has been sold to another company. And the sign on the bus stop poles says Tootbus it does not say original. Something should be done about it both on the buses, poles and tickets. Also send out a notice to tell tootbus ticket holders to look for Original. The audio was very informative at each top.

• Touring London-stress free

  Edna M,2026年4月28日

  - Review from Viator

  5.00

  I loved being able to explore the city without worrying about too much walking. The audio guides were both helpful and genuinely funny. Thank you for making my visit to London truly special!

• Get the HOP on HOP off instead !!!

  Mary R,2026年4月28日

  - Review from Viator

  2.00

  We only had about 4 hours in London, one of the workers at the first stop near the booth selling tickets assured me I'd have time to see Buckingham palace, Big Ben and the kings jewels. He conned me into getting 4 tickets to the crown jewels but of course we didn't have time, traffic was crazy so I lost 120 bucks as there was 4 of us, money I'll never see again due to his dishonesty. Bad experience

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