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Cancellation Policy

Reviews

• Ticket refund

  batfabios,2026年6月23日

  - Review from Tripadvisor

  1.00

  Due to the numerous attractions being closed, we will request a refund for the tickets. Only 3 attractions are open. Absurd!!

• Terrible - worsened over the years!!!

  batfabios,2026年6月23日

  - Review from Tripadvisor

  1.00

  Staff is not very courteous!! Reservations that cannot be made due to events canceled at the last minute. Little attention to people with disabilities forced to chase events from one point to another. Some attractions have been closed and also a whole series of accesses that were previously easy to access have been blocked. Therefore, considering that we have been to Disneyland 3 other times, we believe that in addition to the increased costs, we find no improvement but only general degradation!

  

  

  

  

• Terrible

  Navigate52378417332,2026年6月22日

  - Review from Tripadvisor

  1.00

  The food was extremely expensive and terrible; the worst part is that half of the things were closed, all for the same price, with the excuse that it is due to the heat. It feels like the medieval times; oh, and bring water because it is overpriced.

• My favourite place

  laurenc0911,2026年6月21日

  - Review from Tripadvisor

  4.00

  This is our second time with our children (8, 10), we only did 1 day and loved it just as much as the last time we went. Food incredible, atmosphere amazing, fireworks great as always. Downsides - Disney adults that don’t respect children and push them out of the way! Feel the rides could do with being updated as very outdated

  

  

  

  

• 10/10

  florencedV9904BS,2026年6月21日

  - Review from Tripadvisor

  5.00

  The hole family had an amazing time.

• Great Disneyland Experience

  200gastont,2026年6月20日

  - Review from Tripadvisor

  5.00

  Great experience with Klook booking. Good discount and savings. Hassle free and convenient.

  

• The park is very nice...

  Antoine M,2026年6月20日

  - Review from Viator

  4.00

  The park is very nice for Disney fans and families, but a bit less so for thrill-seekers.

• Everything was great

  violetta V,2026年6月20日

  - Review from Tripadvisor

  5.00

  Those parks are better in America

  

  

• NEVER AGAIN: 2 days Disneyland Park and Adeventure World

  Explorer00814204396,2026年6月18日

  - Review from Tripadvisor

  1.00

  We went to Disneyland Paris on Monday and Tuesday, June 15-16, 2026, with a 6-year-old child who had a broken arm, only for the attractions. We knew about the costs and the food; those weren't the problem. They didn't give us a skip pass just because of the broken arm, even with a medical certificate, and we understood that. We were pleased that we could rent a stroller for the child. However, reality hit us hard, and we left that place with a feeling of total disgust. The park is a massive and exhausting waste of time. Why? The entire day was a physical and mental survival test on our feet. The crowds in the queques are overhelming. We constantly checked the app: waiting times were between 50 and 100 minutes for all attractions, even during meal times, and even after 9:30 PM when everyone was supposed to be heading to the show. We stood on our feet, sometimes in the sun or directly on the ground, for over 50 minutes for a 2-minute ride. It is physically impossible to go on all the attractions even once in a single day. We tried to enjoy ourselves and push through, but nothing can eclipse the brutal exhaustion: no magic, no character, and no parade. No child—whether healthy or with a physical injury—deserves to be subjected to such treatment. We have nothing against the Premier Access system, that's fine, whoever can afford it should buy it. But that shouldn't affect the rest of us so severely, given that we paid for our tickets too. The peak of our exhaustion was at Frozen: we were among the last 20 people in line when they announced a technical breakdown. We decided to stay because another huge queue had already formed outside, and leaving would have meant losing the same amount of time anyway. We waited for a total of 3 hours! We stood, sat on the floor, slept, and barely ate or drank water so we wouldn't need to use the restroom. When there were only about 15 people ahead of us and we were about to enter, they announced another breakdown. We only held out for another 20 minutes because our bladders were bursting. It would have been nice if they had at least given us a ticket to use later for faster entry, but no, they offered us nothing. We were told that if we left and wanted to come back, we would have to join the 100-minute queue all over again. Disputes also occured, which was justified given the circumstances. We expected the staff to greet us directly in English, but no, it’s French first, and then if they see you don't understand, they speak English. As for the final show at 10:40 PM, it was out of the question. We didn't care anymore; besides, people were already starting to crowd around the area two hours beforehand. All we wanted was to escape that crowd alive and leave. We bought tickets to stand in endless queues, not to have fun. The experience is disgusting. Ultimately, it is clear that everything comes down to our choices, just as it is extremely clear that we will never set foot in Disneyland Paris again. I will never forget the hours we spent standing in lines...

• Awful experience

  Paradise66808678623,2026年6月15日

  - Review from Tripadvisor

  1.00

  We visited Disneyland Paris as two families with children and had originally purchased 6 tickets for 28 April 2026. During the night before our visit, one of the children became seriously ill with a high fever and ear infection, making it impossible for us to attend that day. The tickets remained completely unused. Despite the situation, we still purchased an entirely new set of 6 tickets for the following day because Disneyland Paris was the main reason for our trip from Serbia to Paris and extremely important to our children. What left a deeply disappointing impression on us was the complete lack of flexibility and goodwill shown afterward. Disneyland Paris acknowledged the situation, acknowledged that the tickets were never used, acknowledged that we still returned the next day and purchased new tickets — and still refused any form of refund, credit, or meaningful compensation. No service was used, no capacity was lost, no other guests were affected by our absence, and Disneyland Paris suffered absolutely no operational loss from the unused tickets. Nevertheless, our family absorbed the entire financial loss caused by circumstances completely beyond our control. We understand that policies exist. However, for a company built around family experiences, empathy, joy, and “magic,” the complete absence of understanding in a situation involving the sudden illness of a child was honestly shocking to us. The park itself was beautiful and the children were happy to finally experience it, but unfortunately the way this situation was handled permanently changed how our family will remember Disneyland Paris and its customer care.

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