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• Teotihuacan Hot air balloon tour

  468armanih,2026年6月22日

  - Review from Tripadvisor

  5.00

  This trip was amazing and highly recommend it. From the beginning of the tour Crystal was great and made everything fun and enjoyable. She had the party energy to make this tour come to life. You do a lot in this tour (breakfast, hot air balloon, pyramids, mezcal tasting) for a great price and including pick up and drop off at your place.

• Best guide ever

  Passenger05881116819,2026年6月22日

  - Review from Tripadvisor

  5.00

  The experience was very good. The guide who name is crystal was very nice and lively. She made it a joy and made everyone feel included

• Recommended

  mathiasc744,2026年6月22日

  - Review from Tripadvisor

  5.00

  Super enjoyable experience. Fun activities and beatiful pyramids. Super friendly guides

• Excellent tour

  kenglee0109,2026年6月22日

  - Review from Tripadvisor

  5.00

  The experience is good and amazing. I love the balloon and pyramids

• Amazing Value

  cheersfordrebs,2026年6月22日

  - Review from Tripadvisor

  5.00

  Crystal was an amazing and informative tour guide, our balloon pilot was amazing and professional made us feel at ease. The pyramids stop was great as well. Crystal kept the energy up on the bus the whole time and answered any questions we had!

  

  

• Good

  F7358URandrewo,2026年6月22日

  - Review from Tripadvisor

  5.00

  Great experience! The air balloon was a smooth ride and had amazing views.

• Unique experience

  jesicam263,2026年6月22日

  - Review from Tripadvisor

  5.00

  Great staff and great experience overall!

• BOOK THIS TOUR ELSEWHERE

  45darbyc,2026年6月21日

  - Review from Tripadvisor

  1.00

  I strongly recommend booking this excursion with a different tour operator. My experience was marked by poor communication, unreliable coordination, and a complete lack of responsiveness. If I could give zero stars, I would. The logistics coordinator was consistently unresponsive, frequently left messages on “read” without replying, and repeatedly failed to meet the timelines he himself committed to. Our tour was scheduled for a 4:30 a.m. pickup. Since I had not received any communication from the company the day before, I proactively reached out to confirm the pickup location, particularly because there were street closures near my hotel. I was told I would receive the details no later than 8:00 p.m. While I already felt that was quite late for a tour requiring a 4:00 a.m. departure, I gave them the benefit of the doubt. Unfortunately, 8:00 p.m. came and went without any update. After multiple follow-up messages, I did not receive a response until after 10:30 p.m.—less than six hours before the tour was scheduled to begin. That same evening, our family experienced an unexpected death, making it impossible for us to attend the excursion. To the company’s credit, they provided a partial refund and advised that they would help accommodate us at a discounted rate should we decide to rebook later in the week. However, when I attempted to do exactly that, the communication issues continued. Over the course of two days, I sent multiple messages requesting availability. After finally receiving a response, I was told they would confirm availability later that evening. No response ever came. The following morning, I called again and was once more promised an update by a specific time that day. I even explained that if they did not have availability, I simply needed to know so I could make alternative arrangements with another provider. Despite several follow up messages, I never received a response. My messages were repeatedly left on read without even the courtesy of a simple reply. Ultimately, I booked the exact same excursion with a competing tour operator, and the difference was night and day. Their communication was prompt, organized, and professional. By noon the day before the tour, I had already received all meeting details, pickup instructions, and helpful information about the excursion. During our trip to Mexico, we booked several tours and excursions with different companies. Every other operator either met or exceeded expectations. This company was, by far, the most disappointing and least professional of them all. There are many tour operators offering similar experiences. My recommendation is simple: choose one that values communication, respects your time, and treats customers with professionalism. Based on my experience, this company does none of those things and quite frankly was left wondering if they’re even legit.

• Amazing!

  Road781569,2026年6月21日

  - Review from Tripadvisor

  5.00

  Amazing host (Alejandra), tour, experiences. Would highly recommend this tour! I felt safe and it was beautiful/very fun

• A Must!

  madisoncatherineh,2026年6月21日

  - Review from Tripadvisor

  5.00

  I was very nervous as I’m scared of heights but they made me feel very safe! Take off and landing was super smooth, had a great time and would recommend.

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