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• Don’t WAIST YOUR TIME

  daleesiag,2026年5月27日

  - Review from Tripadvisor

  1.00

  Tea Around Town Dallas completely ruined what was supposed to be a special girls’ experience for us on May 17, 2026 at the 1:30 PM event. We literally flew in because we saw this experience all over TikTok and were genuinely excited to make memories together. We booked this over a month in advance, planned outfits, wore heels in Texas heat, coordinated schedules, spent money on travel, food, transportation, and dedicated our entire afternoon around this event — only for it to never happen. We arrived early at 1:15 PM because it was our first time and we wanted to make sure everything went smoothly. We noticed other confused guests standing around waiting for the bus as well, but we tried to stay positive. Then at 1:21 PM — just minutes before the event was supposed to begin — we received a text saying the event was “pushed back” with absolutely no explanation. At that point, we were already irritated but still hopeful, so we walked to a nearby restaurant to wait it out while trying not to let the disappointment ruin the day. We spent that time talking about how excited we still were despite the frustration because we truly wanted this experience to work out. Then at 2:04 PM, right as we were leaving the restaurant to head back, we received another message saying the event was cancelled due to an “unexpected operational issue.” That was it. No real apology. No accountability. No urgency. Just a cancellation after customers had already shown up, waited in the heat, spent money, and wasted hours of their day. What hurts most is that this company markets itself as a luxury experience centered around creating memories and special moments. But for us, the memory became standing outside confused and disappointed after traveling for something that clearly was not organized properly behind the scenes. Leadership seriously needs to understand this was bigger than a cancelled tea ride. People plan birthdays, girls’ trips, celebrations, and travel around these events. Time is something customers can never get back. A refund alone doesn’t fix the inconvenience, embarrassment, frustration, and wasted effort. This experience honestly left such a bad impression that I would caution others before booking, especially if they are traveling or making this part of a special occasion. Customers deserve better communication, better planning, and honestly some type of compensation or gesture when a company wastes people’s time like this.

  

  

  

• Do not book Tea Around Town!

  Sightsee23435799537,2026年5月14日

  - Review from Tripadvisor

  1.00

  We waited in the heat two and a half hours as they kept sending text messages that they were just running late until they finally canceled. Never again! Hopefully they will go out of business. It is a wonderful business idea, it just needs to be run by a quality business with integrity.

• Don’t waste your time!

  U239QIryanm,2026年5月9日

  - Review from Tripadvisor

  1.00

  Extremely disappointing experience with Tea Around Dallas. We booked this for our anniversary and ended up standing outside in 80+ degree weather for over 1.5 hours with little to no communication or updates from staff. We kept trying to get answers and were given vague responses while our entire evening slipped away. After all that waiting, they ultimately cancelled the bus altogether. Our anniversary plans were completely ruined because of the lack of communication, organization, and consideration for customers’ time. What should have been a special evening turned into a frustrating and stressful experience. I would strongly recommend looking elsewhere if you are planning an important event or celebration.

• We waited out in the heat had a reservation at 5:30 was told every half hour it would be there soon then they canceled!

  Lori D,2026年5月9日

  - Review from Tripadvisor

  1.00

  my daughter made a reservation for Mother’s Day for the two of us. We were supposed to leave about 530 every half hour when we receive a message. The bus would be arriving 30 minutes later finally around 645. They canceled the whole thing so basically we came down there for Nothing and then had to pay $15 for parking stand out in the heat. This definitely is a rip off review. I wish we would’ve.

• Amazing!

  FarAway56491679984,2026年5月3日

  - Review from Tripadvisor

  5.00

  Very fun! I have gone twice, and loved every minute of it!

• GAINES GROUP PARTY OF 10

  907sharig,2026年4月19日

  - Review from Tripadvisor

  1.00

  COLD RAINY DAY APRIL 18TH 1. bus was 30min late , so we left standing in the rain 2. no entertainment due someone calling out 3. trip was cut short due to late start 11am to 12pm was promised 90mins 4. food was horrible as if it had been sitting all night . 5. I had 10 guest in my group and we paid over $900 what was to be a beautiful birthday was not good at all 6. This company doesn't take phone calls to get any information, only emails which is hit and miss if they respond!

• Completely horrible

  Companion52587246497,2026年4月11日

  - Review from Tripadvisor

  1.00

  Delayed, delayed, then seated us on the “wrong bus,” so made us get back off, then they cancelled our tour after we waited another 30 mins. So waited 2 extra hours and never got to do it. Standing in pouring rain while waiting. The bus was dirty. Smelled like urine when we entered it. Thick dusk. The food on the table looked questionable so maybe we dodged a bullet. The workers literally acted so confused about their job and how this whole thing operated. Very disappointing experience. Not worth taking a chance on this. From experiencing just the few mins we were on the actual bus i would have never gone in he first place. Just go to the Adolphus Hotel’s French Room for High Tea - night and day experience.

• Awful customer service - Lacks full disclosure -

  alicegZ2724KA,2026年3月30日

  - Review from Tripadvisor

  1.00

  Not a pleasant experience. I was visiting with my good friend and we booked this event for Sunday, 22 March - The event computer moved our date to Monday, 23 March. I would have never selected the 23rd - as that was my day to fly back home. Not only were we out of the cost of the event; but there was no way to recoup fees for an event we never got to attend. What made this even more frustrating, we immediately tried to contact their customer service number and was placed on hold for appx 15 mins (3 times) afterward, I sent an email (that was answered 4 hours later) - we were not the only party of 2 - that his happened to, on this particular day. Another lady and her daughter experienced the same thing. Had customer service been available, we would have accepted the later availability shown on the portal. Once we received the email we were offered the opportunity to switch the day, for the cost of 1/2 the fare we had already paid. Later that same day, I received an email telling me that the event scheduled for the 23rd would be leaving and hour later than scheduled.....The website does not list their refund policy. Their customer service is sup-par and their customer support is lacking in every way. Don't book unless you are ok with loosing money.

• Don’t ever book tea around town

  Melanie D,2026年3月30日

  - Review from Viator

  1.00

  Was supposed to switch tour date to 31st and I can’t get a hold of anybody at top view tickets. The worst experience I’ve ever had with any tour company.

• It was Good-ish

  thej66,2026年3月29日

  - Review from Tripadvisor

  3.00

  I tried for a week to get information on parking as this tour is located downtown Dallas. I didn’t get a reply until later the same day after the tour was already over. The tour itself was nice but it was hard to hear the tour guide as their sound system is not the best. I did like most of the food but would have liked more tea. The literal two sips of three tea varieties hardly constitutes tea. They did have a bathroom on the bus BUT that’s where the positivity ends. It was very dark in the tiny toilet room. It was basically an outhouse. There was nothing to flush and only hand sanitizer to clean your hands with. NOT Appetizing for finger sandwiches. Not knowing this, I was extremely thankful I didn’t use it until the end of the tour. This tour was around $90 per person and of course they wanted a tip at the end. I am so over this tipping culture. Build the tips into the cost OR pay them more to start. Their extreme lack of communication, the price point and minuscule tea portions make me hesitant to recommend this. It was a fun-ish one time only ever in your lifetime experience.

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