Overview
2 hours
Mobile ticket
The 9/11 Memorial Museum in Lower Manhattan preserves the history of the attacks on the World Trade Center, and documents the significance of those events through building remnants, personal artifacts, first-person accounts and multimedia displays. With this admission ticket, take a self-guided tour of the museum's memorial exhibition and 3-part historical exhibition, which commemorates the 2,983 people who were killed, honors those who risked their lives to save others, and reflects on the courage and compassion shown in the aftermath.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
Children ages 6 and under are free
All visitors will be screened by airport-style security
No re-entry is allowed after exiting the building
Photography is permitted for private, non-commercial use only
Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
The use of cell phones for conversation is prohibited in exhibition spaces and theater
What To Expect
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Options
Admission Ticket
What‘s Included
Timed Admission Ticket to the 9/11 Memorial Museum
Food and drinks
Meeting points
The National 9/11 Memorial & Museum
180 Greenwich St, World Trade Center New York City United States
End points
This activity ends back at the meeting point.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Reviews
6,553 reviews
Total reviews and rating from Viator & Tripadvisor
911 Museum and reflection pools.
Peg H,Jun 14, 2026
- Review from Viator
5.00We took an Amtrak train to NY that took 5 hrs due to electrical problems. Our reservation to 911 museum was for 2pm. We didn't get there until 4pm. So we were short changed for time. We had to change our return trip on Amtrak from 5pm to 7pm. ALL in all the Museum was put together well. Very informative and still hard to believe it happened. I wasn't work 25 years ago! So sad. M. Healy
A very moving experience. The size, scope and detail is so well presented in this memorial.
Jean P,Jun 14, 2026
- Review from Tripadvisor
5.00Remembering 9/11 - 25 years later!
Not for the faint hearted
Zaneta K,Jun 13, 2026
- Review from Viator
4.00It’s not for the faint hearted. You need at least 90min to complete the tour. It’s well curated and informative.
Must See
Chris R,Jun 11, 2026
- Review from Viator
5.00This museum is a must see. I took the family to make sure my older children understood the events of that day and who it was that attacked us. Never forget.
Visit to 911 Museum
Laurel S,Jun 10, 2026
- Review from Tripadvisor
5.00I thought I knew all about it. How wrong I was. So much to see - very moving at times - one can only empathise with those there that day and beyond. A fantastic museum not to be missed.
Beautiful and sad. I...
Rachael S,Jun 10, 2026
- Review from Viator
5.00Beautiful and sad. I definitely think this is something you should make some time for if visiting New York.
Lost but not forgotten
Thomas E,Jun 10, 2026
- Review from Viator
5.00It is humbling, surreal bring back memories of that day and the ones to follow. Seeing the thoughts prayers and drawing from children all over the United States I was not ready for that. I am sorry it took me this long to pay my respects in person.
Emotional but Hopeful
Pam R,Jun 9, 2026
- Review from Viator
5.00Visiting the 9/11 Museum was an emotional experience, but also a hopeful one. The stories of courage, the acts of kindness, the way strangers helped strangers — all of it reminded us that even in the darkest moments, humanity shines through. The museum honors the lives lost with such dignity and compassion. We walked out feeling moved, reflective, and incredibly grateful for the strength and unity that emerged from such a painful day.
Meaningful Tour
TLS4243,Jun 8, 2026
- Review from Tripadvisor
5.00Such an impactful experience. Tastefully done, but packs a meaningful one two to the solar plexus. America can never forget, and this tribute will help make sure of it.
Remember
jude844,Jun 8, 2026
- Review from Tripadvisor
5.00A sensitive and poignant memorial for an incredibly horrific and sad day.
Related Experiences
Operated by National September 11 Memorial & Museum