Overview
Mobile ticket
Skip the sales tickets line purchasing
There tickets for Chapultepec Castle, home to the National Museum of History. This iconic castle, built in 1785, served as an imperial and presidential residence and features 12 rooms that tell the story of Mexico from the Conquest to the Mexican Revolution.
We also explored 22 rooms in the Alcázar area that recreate the spaces of Maximilian and Carlota, as well as President Porfirio Díaz. A fascinating tour that combines history and culture in one place.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Public transportation options are available nearby
Infants are required to sit on an adult’s lap
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
What To Expect
Chapultepec Castle
The museum has 12 permanent exhibition rooms that present the historical trajectory of the country, from the Conquest to the Mexican Revolution; and 22 rooms in the area known as Alcázar, in which the rooms of Maximiliano and Carlota and President Porfirio Díaz are recreated, in addition to a room that remembers the assault on Chapultepec Castle.
Options
Skip the Line Tickets to Chapultepec Castle
What‘s Included
Entrada al Castillo de Chapultepec
Admission fee
Meals
Air-conditioned vehicle
Guia
Meeting points
Chapultepec Castle
Bosque de Chapultepec I Secc Mexico City Mexico
End points
This activity ends back at the meeting point.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Reviews
19 reviews
Total reviews and rating from Viator & Tripadvisor
The other reviews are correct. Don't buy here.
romeln2016,Jun 22, 2026
- Review from Tripadvisor
1.00The ticket they sent is bar coded. No matter how much you beg the castle entrance, they won't accept these tickets coz they only recognize QR coded tix. We had to buy a new one on site. Beware of this scam.
Never got my real entry tickets
Sandra G,Jun 22, 2026
- Review from Viator
1.00I had such a terri le nightmare, never got my real tickets thru my email and had to buy new ones on the activity place, and I lost my original time entry
Tickets were never delivered
Diego S,Jun 18, 2026
- Review from Viator
1.00Tickets were never delivered and didn’t show up in the app. When I clicked “download pdf” only a blank page with reservations details will show up, but no QR code. People at the castle were very unhelpful too
Do not purchase tickets with Viator
Daniela V,Jun 18, 2026
- Review from Viator
1.00I purchased these tickets to skip the line and both museums I purchased for did not accept the tickets. How do I get a refund?
they send you a voucher,...
Alex P,Jun 14, 2026
- Review from Viator
1.00they send you a voucher, and the front desk did not redeem it, they said I needed a QR code, which buy it were did not send.
These tickets were not...
Gloria M,Jun 12, 2026
- Review from Viator
1.00These tickets were not accepted at the door, was unable to activate or redeem Had to buy 3 new tickets at the door.
Very poor communications
STEVE H,May 26, 2026
- Review from Viator
1.00Viator and the official site said disable access, upon arrival all services for disabled were non-operational
Tickets do not work. They were not accepted by the guards
Nora C,May 24, 2026
- Review from Tripadvisor
1.00When we arrived they would not accept our tickets. We ended up leaving and going to another museum
I bought tickets to the...
Michelle P,May 2, 2026
- Review from Viator
1.00I bought tickets to the castle for 4:30 pm and the castle closes at that time. I got there about 45 minutes before the time and they refused to validate the tickets after asking me to do a 15 minutes line. Bottom line, I had to buy new tickets and couldn’t use these ones, only to be able to see 30 minutes on a visit that was supposed to be at least 2 hours. If I had known the castle was closing at 4:30, I would have bought tickets for an early time. I hope Viator do the right thing to reimburse me for tickets they didn’t accept.
I was very disappointed....
Sarah O,Apr 25, 2026
- Review from Viator
1.00I was very disappointed. I wasn’t able to use the tickets I bought because they didn’t include a QR code which is the only way the guards would let us through.
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Operated by Viajes Tulum