Overview
Mobile ticket
Ultramar is characterized by always being at the forefront of constant innovation. We provide a quality service with modern and comfortable facilities that have ample covered parking, restaurants, boutique, convenience store, taxi and bus terminal, internet service, etc.
Our vessels are state-of-the-art and exclusively designed taking into account the needs of passengers and the routes they operate. They have panoramic views, open-air decks and air conditioning, flight attendant service, snack bar, restrooms, television screens, offering continuous departures at long hours throughout the year.
The boats have been specially designed and manufactured by the great Ultramar team with the collaboration of Midship Marine in New Orleans, USA, thinking about the needs of both local and tourist passengers and the special characteristics of the route it will cover.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Infants are required to sit on an adult’s lap
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
What To Expect
Before making the reservation, you must check the available times for the specific day you want to travel in the attached image. Once the reservation is made, you must show up on the day you scheduled to travel at the official Ultramar ticket office located at the Navega federal pier in Playa del Carmen, in order to receive your boarding passes. After you receive your boarding passes, you must show up at the waiting room thirty minutes in advance.
Options
Playa del Carmen - CZM RT
Premium Plus: Regular class Duration: 40 minutes Starting point: Ultramar Ferry Playa del Carmen, C. 1 Bis Sur Manzana 7 Lote 17, Playacar, 77400 Playa del Carmen, Q.R., Mexico
What‘s Included
Restroom on board
Food and drinks
Government Fees
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Reviews
328 reviews
Total reviews and rating from Viator & Tripadvisor
You still need to get your ferry tickets at the Ferry’s ticket counter
Cristina A,Jun 20, 2026
- Review from Viator
1.00Viator ONLY provides voucher. Make sure to obtain actual tickets at the ferry ticket counter. This step should be highlighted in the promo. In addition, there is no savings in purchasing through Viator.
Ugh
Peter Y,Jun 12, 2026
- Review from Viator
3.00The guy at the ticket window was skrptical of what had for a voucher. Easier to buy tickets at terminal.
Magnificent
118citlallih,Jun 8, 2026
- Review from Tripadvisor
5.00Verónica Vázquez and all the staff were very kind to my dad, who has back problems.
Convenient
Diane P,May 24, 2026
- Review from Viator
5.00Clean and professional. Easy to book online. English speaking available. Smooth ride and comfortable seats
Recommended Vip
lizbethaurorae,May 9, 2026
- Review from Tripadvisor
5.00Fernando Valencia gave us excellent attention in vip ask about the
Excellent VIP service!!
danielavC7769ZK,May 9, 2026
- Review from Tripadvisor
5.00Fernando Valencia - The VIP service is excellent, very comfortable seats and trained people attending
Refused tickets
Jaime F,May 5, 2026
- Review from Viator
1.00I was refused my tickets upon arrival. I had to purchase new tickets to make it to my excursion. I would NOT recommend
It is a waste of time to...
Andrew W,May 2, 2026
- Review from Viator
1.00It is a waste of time to or buy tickets. You still need to go to the ticketing office to get your voucher for the boat. The ticket they send you do not get you on the boat. I had to wait I. Line for over 30 minutes for the ticket and missed the ferrry I wanted to get on.
SCAM
Mica M,Apr 15, 2026
- Review from Tripadvisor
1.00They ripped me off by selling me a ticket that went out every 30 min, and left me stranded waiting for the return 2 hs
Tricked by buying a package.
brunoeduardoe28,Apr 8, 2026
- Review from Tripadvisor
1.00MISLED. We went overseas as we trusted the company and were tricked into offering us a package with included tour to cozumel island that ended up being a one hour tour and that 80% of the time was taking photos and then selling them to you at the end of the tour. We asked for explanation for this deception and had no answer. Never buy your ferries with them.
Related Experiences
Operated by ULTRAMAR FERRY