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• Avoid, avoid, avoid!

  Darina D,

  19 thg 3, 2024

  1.00

  HORRIBLE experience! This product is sold by a third party company, not the cruise company itself (Le journey are great, excelent staff on boat and conditioins on the cruise), which ruined our honeymoon vacation for days ahead! First, the ricket you buy is by a eeaeller and with tiny letters is written that they can change the cruiae pick up location. We were in the area and booked a hotel the previoua night close to the pick up, both mentioned in Viatour and our ticket. The PREVIOUS NIGHT! (imagine if we didn't have internet or WhatsApp to get the news, beign foreign in an unknown country) weote to me on WhatsApp (also very professional) with the notification that the pick up location is different,sending us a pin on some island in Halong bay, titally different than the oroginal one, half an hour with a car, where there is no public transportation. Like mentioned we expected to go straight from the hotel to the port, and asked them to at least pick us up, becauae it was already late evening and ceuiae starts the next day morning. The operator wrote to manage ourselves, usually they have only clients from Hanoi arriving with bus, so they dont know ehat to do with people like us, waiting on the spot (?!?). Also another thing to understand was that the additional payment, which is some government tax dor the night -700K/person, excluded in the trip price, was to be payed cash. Lovely to hear at 23h the previous evenning when there are no normal comission atms around, so we had to wake up even earlier next morning and aearch for that as well..... Fast forward, on the pick up we apoke about the whole situation with one of the managers, he was totally lost, didn't do anything and resend us to speak with the cruise crew about the issue. We decided to elave the matter until the end of the trip (quite nice experience). On the boat they didn't give us the bill for the 1400K , as we were two people, also when we got off ans asked at the pick up if we had to pay(even tough every normal elrson after such a three day scandal, ruining the whole beautiful experience, would leave) the girl checked in the system and said there is nothing for us. Good, we walked away calmly and now. Two days later i receive a request from the same people that they have missed to bill us to so now, that we are leaving thev ccountry with a big pile of VND cash ,exchanged especially for the cruise,which we now have to change back, again the same story begins: "it is Viator's fault, not ours" etc. when my husband also has listed trips in the platform and we know perfectly well how this can be easily avoided with just having three listings for the different trips, not one! To end: three days im dealing with this already, cauaing my husband and i all kind of unpleasant emotions, so if you are wise, dont ever buy this trip and tell your close ones to avoid!