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• Pros and Cons of this tour package

  Robert W,

  3 thg 4, 2025

  - Viator

  4.00

  Pros: -Dimitri and Patricia were our guides for this trip. Both guides were exceptional and took very good care of us. -hotels were all 4 stars and also very good for the most part. -the places visited that were included in the tour package were all very exciting and historical. Cons -after booking this trip on Viator, I received ZERO information on what the details of the tour. Such as where and when the pick up is, what time the tour ends, what excursion tickets were included or not, what hotels were booked, what time the tour was supposed to end. I had to personally reach out to customer support to find the majority of these answers. Carrani Tours should provide more communication regarding the details of the package. -ALL optional excursions are CASH ONLY. I really wish Carrani Tours would make this more transparent because I would have brought more cash if I knew. Ended up taking a cash advance in Pisa which costed me commission fees. I did not find out it was cash only until day 2 of the tour when we were picked up by the guide. -one major con that pretty much everyone in the group disliked was after we were dropped off in Venice, the transportation back to the hotel was not included. We had to pay an extra €15 per person just to get back to our hotel. This was an optional excursion. If you are going to drop us off in the middle of an unfamiliar city, the transport back to our hotel should be included as part of the tour. -some of the pick up times on the welcome sheet is wrong. On day 8, the pick up time states 7:00Am, we were picked up at 7:30AM. Same thing happened on day 2, bus was not on time. Again, the tour company should do better with communication. Overall, I would still give this tour 4/5 stars because even though there are flaws, we were never left stranded alone because our tour guides were always there to help. for a while, I thought I got scammed because I received no confirmation or communication from Carrani Tours after paying $5800 USD for 2 people on viator. It was indeed a moment of relief when we showed up at the hotel in Rome and the front desk did have a reservation under our names.

• Most memorable: The...

  Verle P,

  18 thg 6, 2023

  - Viator

  4.00

  Most memorable: The island of Capri and Sorrento, Venice by night and Montepulciano. The meals at all but Hotel Vesuvio, we’re very subpar.

• Excellent tour except the behavior of the Tour Guide Lucy

  Rula A,

  23 thg 5, 2022

  - Viator

  5.00

  The tour was so organized and we saw lots of things in Italy . The only draw back was the tour guide to the north part of Italy ( Lucy]. at the end of the tour she asked for a tip and then she gave us an evaluation envelop and asked us to fill it in and put a tip inside it for her and she insisted that the tip will be to her only if we wish to tip the driver we should give him separately.!!!! After half an hour she passed by collecting the envelopes and insisting to have them back as she said that the company has requested to get them back from her!!. on the other hand the tour guide for the southern part of Italy was so good ( Anderia} . Not forgetting the receptionist Tyara in st Martin Hotel were she got our of her way to give me a room a way from the elevator even though the hotel was full.

• Sabrina P, our tour guide from Rome...

  youngjuls,

  13 thg 11, 2017

  - Viator

  4.00

  Sabrina P, our tour guide from Rome, to Florence, to Venice and in all the cities in between was AMAZING! She was INCREDIBLY SKILLED in managing all the details of the trip, she gave us lots of wonderful suggestions on what to see and where to eat locally, and she made the trip so much fun! The tour company is lucky to have found Sabrina! And I LOVE the tour family I made for the northern part of the Italy trip 3. We had the same bus and same bus driver for the northern part of the trip also I felt very safe leaving my personal possessions and any new purchases made on the bus when we were off exploring another new city during the day. Some thoughts for the northern part of the tour:
  - it is very go-go-go so be prepared to move hotels every couple of days
  - I appreciated the hotels that offered breakfast!
  - I liked that we had lunch and/or dinner included on some days, but be prepared that hotel meals are 'ok' and accept it for what it is
  - Loved the location of the Hotel Defino in Venice easy off/on when we came back on the bus, there was a store next door to get all types of odds/ends, snacks, wine , etc , and there was a bar a block down that served wine for 2.50 euros!
  - The underground metro in Rome is very easy to get around on worked out great to use it to see the sites in Rome that the tour did not cover.
  - I took all the optional tours definitely worth it!!! And don't be worried about waiting and booking the optional tours when you get there they only book these once you are there my friend was worried they would not have room but Sabrina books the optional tours after she collects the names of who wants to go.
  - Sabrina would share information a couple days at a time this was a good strategy because the amount of information coming at you and the fast pace can be overwhelming. She ALWAYS made sure everything worked out perfectly for everyone so have no fear of that you'll miss out on something just because she has not talked about it yet.

  Southern tour Pompeii, Sorrento
  In a nutshell, this was a mess compared to the northern part of the trip. We got a new tour rep and changed buses several times. It would have been better if they explained beforehand that they do a day trip to Pompeii so the day trippers and overnighters like myself take a bus from Rome to Pompeii. Overnighters moved their luggage to a different bus which then took us to our hotels. Then we had a couple of bus changes coming back we went back to Pompeii and a couple days later and drove back with the Pompeii day trippers. I must share...Pompeii was amazing! As for the rest of the trip...they put a few of us in a different hotel as was originally planned which 1 would not hold our luggage in a secured area on Day 10 so we missed taking a tour of the Amalfi coast : and 2 the hotel was not anywhere near as nice as the other hotels others on our tour got to stay in. I was prepared from reading other reviews that the southern part of the trip was very unorganized and they were correct. But, after complaining and showing proof of the huge mess on Day 10 the Italy tour company responsible did work hard to resolve my complaints which I appreciated.

  Capri. The water was too rough to see the Grotto and it was raining, but Sasha our local guide did an amazing job making it a great day. And the food at the restaurant arranged for lunch was really good!

  I WOULD recommend this tour. We saw and did SO MUCH! It truly was a taste of Italy.

• The tour was good. The northern leg...

  Zola,

  30 thg 10, 2017

  - Viator

  5.00

  The tour was good. The northern leg going to Venice has a trip director and was very seamless. The southern portion to Sorrento was slightly disorganised. We arrived at the we love rome offices by transfer organised by tour. There was a large group of tourists and various we love love information people. All of them had different information on the bus to Sorrento. We had to queu on three different queus because the guides would look at our voucher and direct us to a bus but the driver would verify the voucher and say this was the wrong bus. It was pretty frustrating.
  Generally the food has to be improved in various areas i.e. Florence lunch. Florence hotel dinner was horrendous, Nepal lunch was dried out like it had been waiting for the whole day yet we were not late this rendered it tasteless.
  Food in Sorrento was a dream. We stayed at the ....Villa hotel. Food in Anicapri was terrible also.
  The Director for the northern portion of the tour was outstanding.