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• DON'T TRUST BIG APES, NEITHER PETER

  G8673LIdm,

  14 thg 10, 2025

  - Đánh giá từ Tripadvisor

  1.00

  I've contacted Big Apes in March to book a trip for August. When I was still asking for quotes, the communication was polite and efficient. However, just after I've paid the deposit, the communication changed to rude and unreliable. After  the payment, I've checked with the accommodations and they haven't received any request on my name. So then I've asked Big Apes if my hotel reservations were made and if they could send me the receipt for the trekking permit. After being ignored and asking again and again, I've received the following answer from Peter, the agency's owner : "We don't account to our guests but our auditors unless you are conducting an investigation. You paid for a service because you were convinced that we would offer you the service. We procure permits in company names and not one at a time only but sometimes in bulk, information we cannot share with you. You are free to sue us when your time comes and we don't offer the service. Should you have a change of heart, we are happy to offer you a refund under our cancellation times. The only receipt you are entitled to is the one in our company names for the money you sent. Kindly let me know if this is clear to you." At this moment I had my first shiver down my spine. Don't they account to their guests ???? I've paid for a private tour and I had to wait for them to make the reservations in a bulk ???? Anyway, when I asked about cancellation, I've received an email with apologies (not from Peter, from someone else, never from Peter) for the harsh way of communication from their colleague and they said my tour were secured with them and that their drivers/guides were very professional (I thought the owner would be too, but I was wrong). I decided to give them another chance. After few weeks, no reservations yet. When I've asked when my reservation would be made, again they didn't want to commit and said that they couldn't tell me when (without a signature on the email this time). After asking again and again, they said my reservations would be made in July (my trip would be in August and August is high season). Then, I've requested the cancellation and, as you can guess, another headache then began. After being ignored again and I had to keep asking again and again, they said the refund would be made in September (after 5 months, but the agreement was 4 months) even they haven't done any reservation. I asked why it would be made in 5 months instead of what we agreed and I was ignored, of course. I've tried to ask few more times but no answer at all. I gave up and waited. September arrived and, of course, no refund, so I've sent a couple of emails, but no answer at all. Anyway, despite having lost money, I am grateful for the deliverance, it could be worse. DO NOT TRUST BIG APES NEITHER PETER, the communication completely change after making the payment, they don't keep their word and they don't refund your money, if it's the case, even promising you they will. I had USD 1,079.24 lost and my time wasted. DON'T CHOOSE BIG APES !!!

• Incredible Safari Experience

  jorgerV9054DG,

  1 thg 10, 2025

  - Đánh giá từ Tripadvisor

  5.00

  We went on a 3-day safari with Big Apes Africa to see gorillas in Bwindi and Golden Monkeys in Volcanoes National Park. Everything was excellent: the organization was flawless and our guide, Blair, was amazing—very attentive, a great driver, and always willing to help. The gorilla experience was truly unforgettable, and I would definitely recommend Big Apes Africa to anyone who wants to live this adventure.

• Worth the trip

  paolafT9791XM,

  30 thg 9, 2025

  - Đánh giá từ Tripadvisor

  5.00

  A good organization that led to an exciting experience in a fantastic country. Special thanks to Ben, a competent guide and excellent driver, an indispensable condition for a sometimes difficult territory. The experience with the gorillas, and the boat trip to Kazinga Canal are worth the trip, and will remain indelible in my best memories.

• Unforgettable Experience in Rwanda & Uganda

  francom7777777,

  17 thg 8, 2025

  - Đánh giá từ Tripadvisor

  4.00

  We had a wonderful trip through Rwanda and Uganda with many unforgettable moments. The wildlife encounters, beautiful landscapes, and diverse activities made this journey truly special. Our guides were friendly and knowledgeable, and the lodges were comfortable. A great way to experience the beauty of both countries – highly recommended!

• Exceptional

  650maikei,

  25 thg 7, 2025

  - Đánh giá từ Tripadvisor

  5.00

  I had a great time on this tour! The tour was well organised and had stunning accommodation. Peter is easy to communicate with and Gerald is a knowledgeable guide who knows his way around the parks and the surrounding areas. I really enjoyed my time with them and can only recommend Big Apes Africa Safaris.

  

• Big Apes Safaris are the absolute best!

  BackPacker732197,

  2 thg 7, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Big Apes African Safaris were the first group to respond to my enquiry e mail. They are on top of their game and everything went as smoothly as it possibly could. Our guide Andrew was very friendly, warm, full of knowledge and on time with everything we did. I literally could just enjoy our safari experience without having to worry about anything! As a single woman touring with her son, I felt super safe and that was everything to me! Thank you Jackson also, it was lovely to meet you as well!

  

• A few issues and an Inexperienced Guide

  pierocE1422BT,

  29 thg 6, 2025

  - Đánh giá từ Tripadvisor

  3.00

  Unfortunately, our trip did not meet the 5-star expectations that led us to book this experience. From the outset, there were a number of concerns that impacted our overall enjoyment. On the first day, we were left waiting outside the Genocide Memorial for over 45 minutes. Our guide dropped us off at the entrance and said he would park the car and return, but he never reappeared. We tried looking for him around the area and the vehicle, but he was nowhere to be found. We never received an explanation for what happened during that time. The driving throughout Kigali felt unsafe. The guide frequently seemed unsure of the directions, and on multiple occasions, we had to assist using Google Maps. It was evident that he lacked confidence driving in Rwanda and was unfamiliar with many of the destinations on our itinerary. Communication was another major challenge. Instructions and updates were often unclear and lacked the level of professionalism we expected. While it was clear that our guide meant well and was trying to do a good job, we strongly feel he needs further training and more experience to meet the standards promised. Additionally, prior to the start of the trip, we attempted several times to pay the remaining balance ahead but did not receive the invoice until the final day of the trip. We were then told we couldn’t leave the lodge until payment was made — despite unreliable Wi-Fi and power outages that made it nearly impossible to complete the transaction promptly. This situation made us feel as if we were being held hostage, which was stressful and unnecessary. That said, we do want to acknowledge and sincerely appreciate the support we received from the company during the trip, especially when we had to cancel the Golden Monkey trek due to a health issue with my partner. The understanding and flexibility shown during that situation were truly appreciated and made a difficult moment easier to manage. While there were some highlights — notably the incredible gorilla trekking and a few lovely accommodations — these moments were overshadowed by the logistical issues and lack of professionalism throughout the rest of the experience.

• Wow, wow, wow! You've found your next adventure!

  emmasY9760VI,

  1 thg 3, 2025

  - Đánh giá từ Tripadvisor

  5.00

  I cannot be more grateful to have booked with Big Apes, and even more grateful that my lucky stars gave me Brian as my guide! I’ve been lucky enough to have travelled to over 90 countries as a solo female traveler, but this might have been my best trip ever! Why? Rwanda and Uganda are incredibly beautiful countries, full of incredible people, landscapes and nature. From the start of my 4-Day Mountain Gorillas & Golden Monkeys Safari, I knew I was on an amazing adventure in very capable hands. The itneary was perfect, not too much, but always moving and optimising every chance I had to experince something new. I was able to see so much, and at all times felt very supported! The accommodation was great, transport comfortable and boarder passing smooth. But for me the most important special ingredient was my guide, Brian. He was the ultimate professional, always trying to make my experience memorable, giving me additional information and helping me out. By the end it was like I’d just been on a road trip with a friend. The world would be a better place if there were more Brians in it 😊 Don’t hesitate to book, you’ve found you’re next adventure!

• Go see Uganda and Rwanda with Big Apes !

  volaughlen,

  2 thg 1, 2025

  - Đánh giá từ Tripadvisor

  5.00

  Well organized and flexible tour operator who selected quality accommodations for our tour. Some travel plan changes were introduced by us and they were helpful in accommodating . Ambrose was our tour guide and he is trustworthy and organized and kept us on track throughout the tour .. and is an overall good guy. We saw the golden monkeys at volcanoes , gorillas at Bwindi, Lake Bunyonyi and various cultural tours in between. Take their recommendation for culture tour outside volcanoes park (especially couples). Uganda and Rwanda are beautiful places and are underrated . We felt safe and looked after from our guide, hotel staff, park rangers etc