Bao gồm

What To Expect

Đánh giá

• Great Rainy Day Tour with Yumi Tours

  Mia Y,

  30 thg 4, 2025

  - Viator

  5.00

  This tour was a fantastic choice, even on a rainy day! I was the only traveller booked, so I really appreciated that Yumi Tours still went ahead with the trip—it couldn't have been easy or cost-effective for them to run it just for one person, but they did, and I’m so glad they did! Pickup was right on time, and the guide Phillip was professional, friendly, and knowledgeable throughout. The first stop at Tanna Coffee was a highlight—I grabbed a delicious croissant and fresh coffee for breakfast. The chocolate tour was interesting, though I personally could have skipped it. The real standout was the 83 Islands Distillery tasting—great atmosphere and a fun experience despite the weather. The tour ended with visits to the local produce market and the handicraft market, which was a perfect way to wrap up the day. Phillip even got me some banana chips to take home—a small but thoughtful gesture I really appreciated! Tip: Bring cash for the handicraft market and support the local ladies—lots of lovely finds there!

• Everything as promised and expected

  James B,

  16 thg 4, 2025

  - Viator

  5.00

  Great time, started with coffee, went to markets, chocolate galore then distillery galore! Couldn’t fault one thing!

• Great activities, terrible logistics

  Joseph M,

  25 thg 11, 2024

  - Viator

  2.00

  Context: I don't usually write negative reviews, but I do want this feedback to be visible and considered sincerely as (now) digging into past reviews this is a common theme that has not been rectified. I've been lucky with my travels, and this could have gone a lot worse. Experience: booking was smooth, selected 8:30am pick-up time and mentioned we must be back at the hotel by 1pm for our flight (4.5 hours of time in an estimated 3-4 hour tour). This is where smooth stopped. Driver arrived 9:30am with a tour van packed with people going on an island tour. Had to call several times, and got sliding ETAs. No apology when arrived. Did the tour in reverse - first stop to the distillery (because who doesn't want to imbibe in hard liquor first thing in the morning), was told another driver will pick us up, without any details other than the colour and make of the car - very comforting for middle of nowhere with a flight later in the day. 20 minutes after the tour ended, we were picked up, and dropped off a 2 minute drive away to the chocolate factory (i.e. we could have walked and not waited 20 minutes had we known), and the driver again had other passengers on another tour, to be dropped off in town. We were told he'd pick us up between 25 min and 1 hour. He showed up 1 hour 20 min later, radio silence, but were able to get through to him at the 1 hr mark - again very comforting if you have a flight to catch. To be fair to this second driver, he was very apologetic and explained that it was a cruise ship day and things get frantic. To cut a long story short, we decided to go back to the hotel because it was cutting it too close, and we didn't want to risk being abandoned again - so we skipped the Tanna Coffee factory and in-town stops. To Yumi Tours: first - if you know you can't deliver with quality, just cancel the tour proactively. You've been doing this for 8+ years and this undoubtedly is not your first busy day. If you thought you could deliver but couldn't, then be proactive and transparent to manage guest expectations. If you said at the very start - 'hey, it's a busy cruise day - we're probably going to be late - we'll call the front desk when we're 10 minutes away', we could have done other things with our life while waiting. Same thing with the next stops - as a driver it's easy to text / call head office to handle this, or call the sites directly - it's a small island. If the drivers notified us early we could have made alternative arrangements in the worst case. To prospective customers: this operator seems to best cater to cruise ships, and if you're a cruise ship passenger, then you're probably fine as hinted by the bulk of the 500+ positive reviews. If you are a hotel guest, buyer beware. In sum: this could have been managed much better. I appreciate that we received a decent partial refund without asking for the stops we didn't make, but the 2 hours and 20 minutes of collective waiting time (mostly outdoors in the heat) and the uncertainty, we could have done without. Afterthought: Vanuatu is a beautiful archipelago with very warm and kind people, and rich culture. It has a lot of potential, but its tourism industry is fragile, still recovering from COVID and the devastating effects of back to back cyclones. Every single operator needs to remind themselves that they are the ambassadors of their nation.

• Great company and insightful tour!

  Adrian P,

  29 thg 2, 2024

  - Viator

  5.00

  Great insightful morning tour around Port Vila. Phillip is a wonderful guide who makes this trip really special and memorable! So interesting to learn and understand a little bit about Vanuatu and on this tour we did!