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Đánh giá

• Outstanding Busan Tour Experience with Josh!

  Loredana D,30 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  We had an amazing experience on our Busan tour, all thanks to Josh! He was incredibly accommodating and went out of his way to make sure everyone was having a great time. His knowledge of the city was impressive, and his enthusiasm made the tour engaging and fun. Josh’s dedication to ensuring a memorable experience really stood out, and we couldn’t recommend him more highly. If you’re planning a tour in Busan, Josh is the guide you want!

• Great experience

  mervir2026,25 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Great experience and guide. Top choice if you want to see many interesting places during one day.

• Wonderful day in Busan

  Nathan B,14 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Enjoyable day out. Steven was helpful in showing us the best photo spots and allowing us enough time to enjoy each attraction.

  

  

  

  

• Wonderfull experience

  RaquelFernandes2020,14 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  The tour was better than I expected, the places were amazing, tour guide Steven was 100%, 6 stars, good english, funny and knowlegable about the places and history. Had privileged to meet great people from around the world.

  

  

  

• Experience the BEST of Busan in a day!

  mimicB3686OO,11 thg 3, 2026

  - Đánh giá từ Tripadvisor

  5.00

  We had a great time spending a full day in Busan! Truly recommend this trip for those who want to experience the best of Busan! Our tour guy Steven was awesome! We all appreciated your kindness and humor!

  

  

  

  

  

  

  

  

• Concerns Regarding Tour Organization, Communication, and Payment Practices

  warraichjs,7 thg 3, 2026

  - Đánh giá từ Tripadvisor

  2.00

  I participated in this tour as a solo traveler and experienced several issues related to organization, communication, and payment handling that future customers should be aware of. A few days before the tour, the guide contacted me to ask if I could move my booking to an earlier date to join an existing group. I agreed and adjusted my schedule. On the morning of the tour, my scheduled pickup time was 8:20 a.m. for a tour including an optional Busan beach train add-on. I was ready by 8:00 a.m., but the pickup was delayed by approximately 1.5 hours. During that time, the guide messaged me but did not provide a clear revised pickup time. When the guide arrived, he suggested canceling the booking or offering a 20,000 KRW discount. After I agreed to proceed with the tour, the company canceled and refunded my original Viator booking and requested that I pay in cash instead, which was only communicated after I was already in the vehicle. The amount requested changed during the day (first 30,000 KRW, then 40,000 KRW). I paid 50,000 KRW at the first stop and later settled the remaining difference in cash. It became clear that the tour was primarily organized for a larger Taiwanese group (approximately 13 people), and I had been added to their existing itinerary. The listing stated a maximum of 7 people per group, which did not match the actual group size. The schedule and pacing appeared to be tailored to the larger group, including considerations for small children, which affected timing and stops. According to the tour description, certain entrance fees (such as Ahopsan Forest and Taejongdae) were supposed to be included. At Ahopsan Forest, I was told that another guest had paid for my ticket, despite the tour description indicating it should be covered. In the guide’s messages, he also stated that my cash payment included the 8,000 KRW forest ticket. Taejongdae, which was listed as part of the itinerary with included entry, was not visited by 6:00 p.m., at which point I chose to leave the tour. The lunch stop was at a traditional Chinese restaurant set up for large group dining, which was not clearly communicated in advance and was not particularly suited to an individual traveler. Throughout the day, the guide engaged extensively with the larger group in their language, while responses to my questions were brief and lacked detail. At several stops, there were inconsistencies between the stated meeting times/locations and the actual pickup, requiring clarification or assistance from other group members. Later in the day, the larger group was dropped off at Gukje Market while I was taken separately to Gamcheon Culture Village. I was told I would have about an hour there, but the village’s posted closing time was 6:00 p.m., and I was dropped off at approximately 5:45 p.m. Due to these timing issues and ongoing confusion about the schedule, I decided to leave the tour and arranged my own transportation back to the city. Following the tour, I posted an honest review of my experience. Afterward, the guide contacted me multiple times from different phone numbers, initially offering a full refund if I removed my review, and later referencing potential legal action for defamation and for using profanity once in a text message. I had already paid in cash and did not wish to meet again, nor was I in the area. I reported the incident and the handling of the tour to Viator support through a formal complaint. I also submitted a complaint via the Korea Tourism Organization (KTO) with the assistance of another guide I met on a separate tour. I took multiple other tours in Busan, Gyeongju-si, and Seoul through Viator without any comparable issues. Based on this particular experience, I recommend that solo travelers and small groups carefully review the tour details, confirm group size limits, and avoid agreeing to cancel secure platform bookings in favor of direct cash arrangements.

• Good and comprehensive tour

  zafeirisk2022,5 thg 3, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Very good tour where you get to see really most of what Busan has to offer. Our guide, Steven, was very friendly and informative. He was also offering to take photos of us and was pretty good at it. We had enough time at each stop to enjoy it but also not linger too long. Highly recommended for anyone visiting Busan for the 1st time! Thanks Steven

• Amazing and Fun Tour

  Thy W,4 thg 3, 2026

  - Đánh giá từ Viator

  5.00

  This was a great tour and we really enjoyed all of the sites. Steven was amazing and very patient. He provided information and answered all of our questions. Highly recommend this tour!

• I will book tour with Eden again

  Purvachi,2 thg 3, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Our tour guide named Steven was an extraordinary and outstanding professional. Though it rained heavily but he did his best so that we carry good memories of Busan.

• Shady and Scammy

  Jagmeet W,27 thg 2, 2026

  - Đánh giá từ Viator

  1.00

  I wrote a full review on TripAdvisor. I basically got scammed where they canceled my booking and then asked me to pay in cash for a discount. I was lumped together with a Taiwanese group for their tour. I felt not wanted or included the entire day. The guide was very rude and short with me. Did not appreciate this at all would not recommend. They were more concerned about getting paid and me not writing a bad review. Not actually giving me a good customer experience.

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