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Đánh giá

• Excellent service from the agency

  J4736STshawns,20 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Someone from the travel agency contacted me the night before and morning of to offer tours in Samarkand, give me my tickets and directions on where to meet the train. Timely and attentive.

• Fast train Uzbekistan

  Elena R,7 thg 4, 2026

  - Đánh giá từ Viator

  5.00

  Everything as written, spotless train and impeccable service. Convenient for traveling in Uzbekistan

• All worked very well,...

  Jaana T,7 thg 4, 2026

  - Đánh giá từ Viator

  4.00

  All worked very well, finally. Only what caused a bit concern was that the voucher arrived only one day before the trip (as the trains are often fully booked I made my reservation more than week before). As a first timer in booking tickets via Viator I was a bit unsure whether the ticket would be delivered or not. It also surprised that I got only voucher, not the ticket. However, after whatsapp information I learned day before that the ticket would be delivered to my hotel and the guy was there exactly as promised. He also instructed me very carefully about the procedures at the railway station. All good :-)

• Buyer Beware - This is a very stressful purchase experience.

  LisaJLon,6 thg 4, 2026

  - Đánh giá từ Tripadvisor

  1.00

  Avoid GoToUzbekistan at all costs. I booked guaranteed high-speed train tickets from Bukhara to Samarkand and Samarkand to Tashkent through Viator, and this was without question the most stressful experience of our entire trip. Several days before our scheduled travel date Monday, March 30, I still had not received any ticket information. I contacted GoToUzbekistan multiple times through Viator and was repeatedly told they would “send it soon” and that they were “working on it.” This turned into frustrating back-and-forth messages on WhatsApp and phone calls, with the same promise: “we will send soon.” To make matters even more confusing, the day before our Bukhara to Samarkand journey, they sent us our Samarkand to Tashkent high-speed train tickets for Thursday, April 2, yet still failed to send the tickets we actually needed first. At that point, I assumed the Bukhara to Samarkand tickets would follow shortly. They never did. At 6am Monday, March 30, we still had nothing. At 9am, they messaged saying "Its 15:02 train. We will send you soon". Then another message "We will send you by WhatsApp soon". Even Viator attempted to contact them and was unable to reach anyone. By around 10:00 AM, we were extremely worried. Our hotel even tried calling GoToUzbekistan on our behalf, only to find the line was going to a “not in service" message. We had to be in Samarkand by 5:30 PM that day, and the train was due to depart Bukhara at 3:00 PM. The main reason we booked the high-speed train was because it was supposed to be a 2-hour journey. By noon, we still had no tickets, and with a 30-minute drive to the station from the hotel, we could no longer afford to wait around to see if the tickets would show up. So risky. So we had no choice but to pay extra out of pocket and have the hotel urgently arrange a taxi so we could get to Samarkand ON TIME. What should have been a 2-hour high-speed train journey turned into a 5-hour car drive from Bukhara to Samarkand. Advertising “guaranteed” train passes and then completely failing to provide them, while ignoring customers on the day of travel, is unacceptable and highly misleading. This caused unnecessary stress, additional expense, and seriously disrupted our trip. I would strongly caution anyone considering booking with this company. Based on our experience, they were unreliable, unresponsive, and failed to provide the service they sold. Frankly, Viator should not be doing business with a company that already has so many negative reviews. I regret not reading them beforehand. Viator also failed to make the situation right — despite the circumstances, they refused to arrange or reimburse the taxi we were forced to pay for because of THEIR supplier’s failure. What kind of service is this when customers do not receive tickets at least 24 hours before travel? Nowhere did it say that we might have to wait until the very last minute. I don't understand how we got our Samarkand to Tashkent tickets early but not the ones we needed from Bukhara to Samarkand. Based on how this was handled, it gave the impression that the tickets may not have actually been secured despite being advertised as “guaranteed.” Also, how unprofessional to send tickets via whatsapp last minute on the day of travel, what if there are wifi issues? What if the passenger doesn't have connectivity? Unbelievable. Disgusting service from both the local operator GoToUzbekistan and Viator.

• Buyer Beware - This service is a scam

  Lisa J,6 thg 4, 2026

  - Đánh giá từ Viator

  1.00

  Avoid the tour agency GoToUzbekistan at all costs. If there was a negative star option, I would give it that. I booked "guaranteed high-speed train tickets" from Bukhara to Samarkand and Samarkand to Tashkent through Viator, and this was without question the most stressful experience of our entire trip. Several days before our scheduled travel date (Monday, March 30), I still had not received any ticket information. I contacted GoToUzbekistan multiple times through Viator and was repeatedly told they would “send it soon” and that they were “working on it.” This turned into frustrating back-and-forth messages on WhatsApp and phone calls, with the same repeated "we will send soon". To make matters even more confusing, the day before our Bukhara to Samarkand journey, they sent us our Samarkand to Tashkent high-speed train tickets for Thursday, April 2, yet still failed to send the tickets we actually needed first. At that point, I assumed the Bukhara to Samarkand tickets would follow shortly. They never did. At 6am on Monday, March 30, we still had nothing, I whatsapp messaged the provider who said "the train wouldn't leave until 3pm and that would send us the tickets soon". At 9am they stopped answering their phone entirely — no response, no update, no support. Even Viator attempted to contact them and was unable to reach anyone. By around 10am, we were extremely worried. Our hotel even tried calling GoToUzbekistan on our behalf, only to find the line was going to a "not in service” message. We had to be in Samarkand by 5:30pm that day, and the train was due to depart Bukhara at 3pm. The main reason we booked the high-speed train was because it was supposed to be a 2-hour journey. By noon, we still had no tickets, and with a 30-minute drive from the hotel to the train station, we could no longer afford to wait around to see if the tickets would show up. At that point, we had no choice but to pay extra out of pocket and have the hotel urgently arrange a taxi so we could get to Samarkand. What should have been a 2-hour high-speed train journey turned into a 5-hour car drive from Bukhara to Samarkand. Advertising “guaranteed” train passes and then completely failing to provide them, while ignoring customers on the day of travel, is unacceptable and highly misleading. This caused unnecessary stress, additional expense, and seriously disrupted our trip. I would strongly caution anyone considering booking with Viator and with this company. Based on our experience, they were unreliable, unresponsive, and failed to provide the service they sold. Frankly, Viator should not be doing business with a company that already has so many negative reviews. I regret not reading them beforehand. Viator also failed to make the situation right — despite the circumstances, they refused to arrange or reimburse the taxi we were forced to pay for because of their supplier’s failure. What kind of service is this when customers do not receive tickets at least 24 hours before travel? Nowhere when I purchased the tickets with Viator did it say that we might have to wait until the very last minute in order to receive them. Based on how this was handled, it gave the impression that the tickets may not have actually been secured despite being advertised as “guaranteed.” Unbelievable. Disgusting service from both the operator and Viator.

• Good trip, but lack of communication

  G6640FZalbertos,6 thg 4, 2026

  - Đánh giá từ Tripadvisor

  2.00

  The trip went well, but the lack of clarity, no details and no communication made me think I was going to get scammed. Viator contacted me quick, but the organizer’s phone number was not responding. Only until the day before the departure he got in contact and shared his whatsapp, and even then it took some time for him to be honest and tell me that they had to re-book my tickets. I would book directly through Afrosyob website if I had to do it again.

• Ramat - Danke, thanks, Thanks Tourist Police - Ramat - Danke, thanks, Thanks Sultan & friends

  D2133CGjohannesm,5 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Ramat - Danke Usbekistan, danke Touristenpolizei, danke Sultan mit Freunden Wenn es einem im Urlaubsland passiert, dass man das eine iPhone im Hotel vergisst, dann das iPad aus Eile im Taxi liegen lässt und erst im Afrosiyob-Schnellzug von Samarkand nach Buchara die Verluste bemerkt, dann schreibt man die Geräte an sich ab, es sei denn man trifft Sultan. Sultan ist Touristenpolizist und fährt im Afrosiyob von Tashkent nach Buchara und zurück als Begleiter und Ansprechpartner für die Fahrgäste täglich mit. Als er das Maleur mitbekam, bot er kurzentschlossen an seine Hilfe an, die beiden Geräte am Folgetag in Samarkand zu übernehmen und mitzubringen. Da es seitens des Hotel und Taxifahrers Probleme gab, die Geräte zur Übergabe zum Bahnhof zu bringen, organisierte er kurzerhand auch noch die Abholung mit mehreren Freunden vorort, einer davon sogar bei der Staatsanwaltschaft und 24 Stunden später konnte ich beide Geräte am Bahnhof von Buchara sicher aus der Polizeihand mit einem kurzen, sehr sympathischen Gespräch übernehmen. Mir stand die Polizei in anderen Ländern schon mehrfach bei Reisen bei, aber diesen Einsatz für Gäste, das Engagement, Ehrlichkeit und die Freundlichkeit habe ich noch nie erlebt. Herzlichen Dank an die gesamte Usbekische Touristenpolizei und an den vorbildlichen Polizisten Sultan aus dem Afrosiyob-Schnellzug 770. Auf solche Beamte kann Usbekisten sehr stolz sein. Ich komme wieder 👍🏽 Johannes ============================ Ramat - Thank you Uzbekistan, thank you Tourist Police, thank you Sultan and friends! When it happens to you on vacation abroad that you leave one iPhone in the hotel, then in a rush forget your iPad in a taxi, and only realize the loss on the Afrosiyob high-speed train from Samarkand to Bukhara, you usually write those devices off—unless you meet Sultan. Sultan is a tourist police officer who travels daily on the Afrosiyob train between Tashkent and Bukhara as a companion and point of contact for passengers. When he heard about my mishap, he immediately offered his help: to collect both devices in Samarkand the next day and bring them to me. Since there were difficulties on the part of the hotel and the taxi driver in getting the devices to the station, he quickly organized the pickup with several friends on site, one of whom even works at the prosecutor's office. Just 24 hours later, I was able to receive both devices safely at Bukhara station from the hands of the police—along with a short and very friendly conversation. Police in other countries have helped me several times during my travels, but I have never experienced this level of commitment, integrity, and kindness. Many thanks to the entire Tourist Police of Uzbekistan and to the exemplary officer Sultan from Afrosiyob train No. 770. Uzbekistan can be truly proud of such public servants. I will definitely come back 👍🏽 Johannes ============================ Ramat - Thank you, Uzbekistan, thank you tourist police, thank you Sultan and his friends! If, on vacation in another country, it happens to you that one iPhone stays in the hotel and the iPad is forgotten in a hurry in the taxi, and only on the high-speed Afrosiyob train on the way from Samarkand to Bukhara do you notice a missing person, then you usually think goodbye to these things... unless you meet the Sultan. The Sultan is a tourist police officer who daily escorts passengers on the Afrosiyob train between Tashkent and Bukhara and back, helping them on the road. When he heard what had happened, he immediately offered to help: to take both devices the next day in Samarkand and bring them to me. As the hotel and the taxi driver had difficulty getting the devices to the station, he quickly arranged for them to be handed over with the help of several friends on the ground, one of whom even works for the prosecutor's office. Within 24 hours, I was able to obtain both devices at Bukhara train station — from the police, in a brief and very pleasant conversation. I have been assisted by the police in various countries on many occasions during my travels, but I have never encountered such a level of participation, responsibility, honesty and goodwill. Many thanks to all tourist police of Uzbekistan and exemplary employee - Sultan from train Afrosiyob No770. Uzbekistan can be truly proud of such personnel. I will definitely come back 👍🏽 Johannes

  

  

• Train tickets from the magician

  Flyingscotsman74,3 thg 4, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Well this was initially the hardest thing to book . The English version of the rail website is very glitchy and didn’t work for me . Ibrahim at Go was so helpful - seats booked and transfers to stations both times . He’s a bit of magician though as the trains sell out very early on - even showing as full ! Recommend ! We met him and a very friendly hospitable guy .

• Helpful Ticket Reservation

  Siti S,30 thg 3, 2026

  - Đánh giá từ Viator

  3.00

  - -Ticket for Afrosiyob fast train is provided only one day before departure, while full payment had been made far in advance. This creates uncertainties for customers. - No choice for economy class - Nonetheless, the service for booking online is helpfull as purchasing tickets from official website is not possible

• Do not use for train tickets - scam

  Tobias H,23 thg 3, 2026

  - Đánh giá từ Viator

  1.00

  This is a scam. Do not use the train ticket service. It is unreliable and extremely expensive. You may not get the tickets you pay for. The operator resells train tickets at a massive markup but they are selling tickets they do not hold. They wait for cancelled tickets to become available and sell them on. We were told this is likely illegal, involving on selling of tickets issued to civil servants. There is also nothing to stop you just monitoring the cancellations yourself on the official website and paying far less. Even if that doesn’t bother you, the real problem is that the tickets may not even become available - there is no guarantee. In our case we paid $280 for $100 of tickets and THERE WERE NO TICKETS. The operator contacted us a few hours before we were due to travel and informed us no tickets were available. We then experienced a very stressful morning rescheduling and trying to find alternative options. Avoid this service unless you want to risk being left with your plans disrupted, and no travel options. Viator really should not be hosting this provider.

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