The driver greets the passenger personally, holding a sign if requested, and confirms the booking details. 1. Booking Confirmation Once the customer completes the booking on the platform, we immediately receive the reservation details. Your team reviews the booking and confirms availability of the vehicle type selected. 2. Pre-Arrival Communication Prior to the service date, we contact the customer via WhatsApp or phone to reconfirm pickup details, including pickup location, time, flight number (for airport transfers), and any special requests. Driver details are shared in advance when applicable. 3. Pickup For airport pickups, the driver monitors the flight arrival time and meets the guest in the arrivals hall with a name sign. For hotel or city pickups, the driver arrives at the agreed location and informs customer about arrival. 4. Transportation Service Guests are transported in a clean, air-conditioned, well-maintained vehicle matching the booked category. All drivers are professional, licensed, and familiar with local routes. Assistance with luggage is provided. 5. Drop-off The guest is safely dropped off at the designated destination (hotel, airport, or address within the city/region). 6. Support Your operations team is available throughout the service time to assist with any changes or questions.