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• Misleading Tour and Poor Customer Service – Not Worth the Cost

  G971RNlaurab,

  9 thg 7, 2025

  - Đánh giá từ Tripadvisor

  1.00

  We booked the Bermuda Beach Hop Experience through Trip Advisor/Viator for a group of 9 during our cruise. The itinerary clearly advertised five beach stops, with a highlight being a four-hour visit to Cooper’s Island Nature Reserve. This was the main reason we chose this excursion. What we actually received was a rushed tour to only three beaches, two of which we stayed at for just 10–20 minutes. We were never taken to Southlands Park or Cooper’s Island. Instead, we were left at Elbow Beach for three hours, which was not part of the advertised plan. The experience did not match what we paid for, especially at $199 per person. We contacted customer service and provided timestamped photos and location data showing where we were taken and for how long. Despite this, Trip Advisor/Viator sided with the operator. Our evidence was dismissed, while the operator’s word was taken at face value. We enjoyed our time because we were with family, but that doesn’t excuse the fact that the excursion was not what was promised. Be cautious when booking through Trip Advisor/Viator, if something goes wrong, it seems they will back the tour operator, not the customer.

• Misleading Tour and Poor Customer Service – Not Worth the Cost

  Laura B,

  9 thg 7, 2025

  - Đánh giá từ Viator

  1.00

  We booked the Bermuda Beach Hop Experience through Viator for a group of 9 during our cruise. The itinerary clearly advertised five beach stops, with a highlight being a four-hour visit to Cooper’s Island Nature Reserve. This was the main reason we chose this excursion. What we actually received was a rushed tour to only three beaches, two of which we stayed at for just 10–20 minutes. We were never taken to Southlands Park or Cooper’s Island. Instead, we were left at Elbow Beach for three hours, which was not part of the advertised plan. The experience did not match what we paid for, especially at $199 per person. We contacted customer service and provided timestamped photos and location data showing where we were taken and for how long. Despite this, Viator sided with the operator. Our evidence was dismissed, while the operator’s word was taken at face value. We enjoyed our time because we were with family, but that doesn’t excuse the fact that the excursion was not what was promised. Be cautious when booking through Viator, if something goes wrong, it seems they will back the tour operator, not the customer.

• Perfect

  Ed J,

  20 thg 4, 2025

  - Đánh giá từ Viator

  5.00

  Dean was full of interesting info. Good conversation, friendly, accommodating, perfect! We took the tour early in your vacation to see what beaches we liked best.

• $278/person for a 3-hr tour!

  Jenelle G,

  18 thg 7, 2024

  - Đánh giá từ Viator

  1.00

  DO NOT BOOK THIS TOUR UNLESS YOU WANNA PAY $278/PERSON FOR A 3-HOUR TOUR! I booked this tour expecting a 7-hour tour as it says on the description. We were picked up around 1pm and the tour guide brought us to different beaches not far away from the port. He didn't take us to Coopers Island where I was expecting we would take some time to explore. After 2 hours of beach tour, the tour guide left us in Warwick Long Bay at 3:30 pm and came back at 4:00 pm to get the umbrella, chairs and cooler. And that' it! I couldn't believe we paid $556 for 3hrs! The tour guide said they had a misunderstanding with the tour operator that he was only able to do a 3-hr tour and not 7 hrs! The tour operator said they could give us a partial refund but it's been more than a month and we didn't get anything back. I tried to follow up but they were ignoring my messages.

• Dean is awesome!

  trishaoconner,

  3 thg 9, 2023

  - Đánh giá từ Tripadvisor

  5.00

  Dean was amazing! We were the only 2 who booked a tour that day so we thoroughly enjoyed our own personal tour of the best beaches in Bermuda. Dean was, by far, one of the best tour guides that we met on our trip. He is very knowledgeable, kind and helpful.

  

  

  

  

  

  

• Dean is amazing

  Trisha O,

  3 thg 9, 2023

  - Đánh giá từ Viator

  5.00

  Dean, our guide was very knowledgeable, kind and helpful. He took pictures for us, set up our beach chair and umbrella, brought us his personal bottle opener for our drinky drinks and even introduced us to his wife. We were the only 2 that booked a tour for that day. We thoroughly enjoyed our own personal tour of the best beaches in Bermuda!!

• Too expensive not worth it

  Wanderer254608,

  31 thg 7, 2023

  - Đánh giá từ Tripadvisor

  3.00

  Kind of got left at the abandoned hotel Beach with a bottle of rum and two bottles of water. It felt rushed, each beach maybe 5 minutes tops and for $199 per person it definitely was too much money for the experience or the lack of it.

• Stitches instead of Beaches

  Krista H,

  23 thg 4, 2023

  - Đánh giá từ Viator

  3.00

  We booked this tour believing it was a 7 hour tour for four beaches and a fifth and final beach at a Preserve. The phone number on the email that Viator gives you is inaccurate and not a valid number. We stressed All the way to Bermuda wondering how we were going to get a hold of anyone. Luckily Dean texted the morning of and confirmed our pickup. We were so thankful and grateful however they delayed our pickup another hour until 2:00. We didn't know how on earth you could do a 7-hour Beach hop picking up at 2:00. We walked over to the visitor center we're unfortunately I tumbled out the door gashed my head open and ended up back at the ship hospital with seven stitches and no tour. We lost the $400 so it doesn't matter anyway because the tour was not refundable. What we learned is we probably will always stick with Disney tours and we would not recommend this. It all seemed too questionable anyway. We thought using a travel agent would make things more secure but did not. The people in Bermuda were welcoming and wonderful and we will return.

• Excellent

  jennifermD1184HG,

  7 thg 10, 2021

  - Đánh giá từ Tripadvisor

  5.00

  Ask for Dean he is great. Very knowledgeable about the island and made it very special for my husband and I. I could have not ask for a better day. U have to go see the beautiful beaches and this was definitely the way to do it

  

  

• Nice experience

  Diane O,

  25 thg 5, 2021

  - Đánh giá từ Viator

  5.00

  Dean was great, showed us out of the way and unique beaches and was very knowledgeable about the island flowers and plants