Cần Quan Tâm

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Đánh giá

• Price & description are misleading & potentially deceptive. Costs not disclosed upfront, resulting in surprise charges

  Paul S,11 thg 5, 2026

  - Đánh giá từ Viator

  1.00

  This is the worst Viator excursion I've ever been on, and I have been on many. On the Web the trip is described in the “Overview” as a four-part tour: to snorkel blue holes, then a tour to spot marine life, then a marine park to see turtles, and finally some light refreshments at a local restaurant. That is not the experience most people get. (MAKE SURE YOU READ ALL THE REVIEWS.) First, the drive to the port for snorkeling takes about an hour. The boat provided for the excursion was a small, open vessel of approximately 16–18 feet that appeared to be well past its prime. There was no sunshade, and passengers were exposed to intense sun throughout the trip, seated on storage lockers with only two cushions available for six people. The boat did not appear to have been adequately prepared for departure. Due to problems with the fuel line, it sputtered and stalled several times while en route to the first snorkeling site. Our guide and captain, Brice, attributed the issue to the loss of the gas tank cover during transport. He stated he was not responsible for the incident. However, it is unclear who else would have been responsible for ensuring that essential equipment was properly secured before departing. As a result of the mechanical issues, we were delayed approximately 30 minutes and then taken to a beach, where we waited an additional 30 minutes while a replacement boat was arranged. The beach is attractive with soft, almost pink sand. Next, we were then taken to the so-called “Turtle Park,” which turned out to be a murky cove where local fishermen clean their catch and discard scraps into the water, attracting a few turtles to the area. There were no educational materials, signage, or any explanation provided about the turtles or their habitat. The experience felt unstructured and lacked any interpretive or conservation context, only a small number of turtles present looking for an easy handout. We were then taken to the snorkeling site on another older boat. This time, passengers were given seat cushions, but a sunshade covered only the captain and not the guests. The vessel itself appeared worn and not well maintained. In several areas, screws were protruding through interior surfaces, and the anchor was not properly secured; instead, it was left loosely on the deck, obstructing the passageway between the front seating area and the stern, where the ladder is located for entering and exiting the water. We drift-snorkeled through an area of seagrass that was largely devoid of marine life, with only a few starfish and small minnow-sized fish about. While this condition is not attributable to the tour operator, since marine life naturally varies by location and conditions, it fell far below the expectations raised by the tour description. Finally, we were taken to the “Blue Hole,” where we spent approximately ten minutes in the water. This site offered a noticeably better experience, with a good number and variety of fish present. We then returned to the car for the return trip, where only then were we offered a single bottle of water, our only “refreshment”. There was no restaurant stop, which was disappointing for guests who had eaten an early breakfast and were then facing another hour’s drive, not returning back until about 2- 3 PM. During the return journey, the guide spent much of the time on the phone, apparently on personal calls with friends or family. On arriving back, and giving a small tip to our guide, we were informed of an additional $25 per passenger “boat fee” payable directly to the guide. This charge had not been clearly disclosed upfront and was only referenced in the listing under “What’s Included,” hidden behind a link labeled “See 1 More.” Based on other reviews, some guests have been surprised by additional charges of up to $50 for transportation on this tour. For me, the lack of transparency on pricing and inclusions was a significant concern. SO, BE VERY WARY, DON’T BE DECEIVED, CAUTION IS STRONGLY ADVISED.

• Refused refund when they left us at port

  Y4495XKrobertam,27 thg 4, 2026

  - Đánh giá từ Tripadvisor

  1.00

  Our ship arrived late, we went to the security gate as instructed, there was no black Tahoe waiting for us and the security guard informed us that the driver told him that she couldn’t wait and had to leave. We texted to inform Brice that the driver left and asked to be refunded for the trip. We also tried to call. We eventually received a call and were informed that we wouldn’t be receiving a refund because we were the only people being picked up and that his driver knew to wait for us. Our question was then why did the security guard tell us that she left and why was there no Tahoe waiting for us. The guard would have no reason to lie about it. Later we received 5 texts asking where we were, how much time did we have, etc. Hours later (after our ship left) we received another text stating that the driver had nothing else to do but wait for us. I again explained what the guard told us and have received no response. We are absolutely not at fault for this and strongly feel that we should be refunded for this excursion. We do plan to dispute this with our credit card company. I also want to warn others that it appears this company might go out in very rough seas. Others on our ship had snorkeling excursions cancelled because the seas were considered unsafe.

• Fun time, great snorkeling

  jimwK4994DU,28 thg 3, 2026

  - Đánh giá từ Tripadvisor

  4.00

  The snorkeling was great, and we saw lots of wildlife during the trip (dolphins, sea turtles, sting rays, a small shark and lots of other fish). The water colors were amazing. The only downside is that if you are coming from the East end of the island (cruise terminal), it is a very long drive to get to where the snorkeling boat leaves from (almost 90 minutes one way, including picking up one other family). On the way back, the smell of gasoline in the van was a bit strong since they were carrying fuel jugs with us.

  

  

  

  

• Fun and Sad

  Y553DVcheryls,26 thg 2, 2026

  - Đánh giá từ Tripadvisor

  2.00

  The trip to the hole was about an hour from the ship. The experience was fun. What went wrong as I dropped my phone on the boat and the driver asked him to turn around as he just left and he refused and hung up on her. We made contact with him through text and he said he needed $120 to mail it UPS back to me and then asked for another $100: we refused the $100. He did send it a week later for $11.00. Very disappointing sad to say.

• Reed Before You BOOK!

  F5389AIcodyb,13 thg 2, 2026

  - Đánh giá từ Tripadvisor

  2.00

  Fred and the female driver were outstanding. Without them, this would easily be a 1-star review. This was our second time booking with Bryce and his outfit. Unfortunately, both experiences were negatively impacted by serious safety and professionalism issues—primarily involving gasoline. First Trip: We arrived to find a very small boat. That alone wasn’t a dealbreaker. However, gasoline was spilled in the bottom of the boat and mixed with seawater, soaking our belongings. Everything we owned smelled like gasoline afterward. Second Trip: Before booking, I specifically asked if we would be on a larger boat. I was told no, because there were only four of us. I was also strongly assured that the ocean would be calm with little wind. That was completely inaccurate. We encountered rough conditions with 3–4 ft waves and were nearly swamped twice by broadside waves. Fred handled the situation well, but the boat was simply not designed for those conditions. After 20 years in the Navy, I know waves—and this was unsafe. To make matters worse, there were no life jackets in moderate seas. It felt like profit was prioritized over safety. Transportation Issue: The SUV ride from Freeport to the East End (about an hour) was miserable. You cannot transport gasoline inside a closed vehicle with passengers. We were sitting next to a 5-gallon gas can venting fumes the entire ride. Even with windows down and A/C on, the smell was overwhelming. I had a throbbing headache both ways. Being charged $100 for that ride made it even worse. If I had known beforehand, I would have driven myself. Pattern of Problems: Twice now, gasoline has been a major issue—on the boat and in the vehicle. Add to that the hidden fees (like the unexpected $100 ride), and it creates a very frustrating experience. The snorkeling itself was excellent. That’s why we booked again. Unfortunately, everything around it has been disappointing. To Bryce: You have great staff. Fred and the driver were fantastic. Please fix the operational issues: Store fuel externally—never inside passenger spaces Be upfront about all fees Provide basic hospitality (food without surprise charges) Cancel trips when sea conditions are unsafe If the captain has to repeatedly reassure guests that “it’s going to be okay” while waves are coming over the side, things have already gone wrong. As a captain myself, I know that safety and guest confidence come first. We truly wanted to love this experience again. But after two trips with serious issues, we cannot recommend this outfit to others. Do better—your team deserves it.

• Read Before You BOOK

  CODY B,13 thg 2, 2026

  - Đánh giá từ Viator

  2.00

  Fred and the female driver were outstanding. Without them, this would easily be a 1-star review. This was our second time booking with Bryce and his outfit. Unfortunately, both experiences were negatively impacted by serious safety and professionalism issues—primarily involving gasoline. First Trip: We arrived to find a very small boat. That alone wasn’t a dealbreaker. However, gasoline was spilled in the bottom of the boat and mixed with seawater, soaking our belongings. Everything we owned smelled like gasoline afterward. Second Trip: Before booking, I specifically asked if we would be on a larger boat. I was told no, because there were only four of us. I was also strongly assured that the ocean would be calm with little wind. That was completely inaccurate. We encountered rough conditions with 3–4 ft waves and were nearly swamped twice by broadside waves. Fred handled the situation well, but the boat was simply not designed for those conditions. After 20 years in the Navy, I know waves—and this was unsafe. To make matters worse, there were no life jackets in moderate seas. It felt like profit was prioritized over safety. Transportation Issue: The SUV ride from Freeport to the East End (about an hour) was miserable. You cannot transport gasoline inside a closed vehicle with passengers. We were sitting next to a 5-gallon gas can venting fumes the entire ride. Even with windows down and A/C on, the smell was overwhelming. I had a throbbing headache both ways. Being charged $100 for that ride made it even worse. If I had known beforehand, I would have driven myself. Pattern of Problems: Twice now, gasoline has been a major issue—on the boat and in the vehicle. Add to that the hidden fees (like the unexpected $100 ride), and it creates a very frustrating experience. The snorkeling itself was excellent. That’s why we booked again. Unfortunately, everything around it has been disappointing. To Bryce: You have great staff. Fred and the driver were fantastic. Please fix the operational issues: Store fuel externally—never inside passenger spaces Be upfront about all fees Provide basic hospitality (food without surprise charges) Cancel trips when sea conditions are unsafe If the captain has to repeatedly reassure guests that “it’s going to be okay” while waves are coming over the side, things have already gone wrong. As a captain myself, I know that safety and guest confidence come first. We truly wanted to love this experience again. But after two trips with serious issues, we cannot recommend this outfit to others. Do better—your team deserves it.

• Worth every penny!

  Marsha S,9 thg 2, 2026

  - Đánh giá từ Viator

  5.00

  Our Captain was Fred. He took great care of all in his charge with patience and understanding. We saw 5 Spotted Eagle Rays along with tons of other fish, star fish and coral. The water is so clear! I would have gladly have stayed longer. The blue hole was amazing. As it was, we went back the next week, it was sooo beautiful. We were with Captain Fred again, a big plus for us. Both times we stopped off a wonderful sandy beach with the softest sand you may ever find. And of course, we saw the rescued turtles. I would go here every time.

• Disappointing

  794vickiem,1 thg 2, 2026

  - Đánh giá từ Tripadvisor

  2.00

  Our guides forgot the snorkeling equipment. Although they did go back to get it, we weren't able to get back to the original snorkeling site. The site we did go to was small, and we only stayed about 20 minutes. We stayed at the beach for an equally short time, and only about 5-10 minutes at the park where we were to see the turtles (only 1 turtle was seen, and the viewing area was small and crowded, even though there were only 8 in our group.

• Exceptionally Beautiful

  Natalie S,27 thg 1, 2026

  - Đánh giá từ Tripadvisor

  4.00

  Booking was easy, communication was timely, ride from hotel to boat was comfortable, and captain Fred was great! Drift snorkeling was a lot of fun and met our expectations! We saw a variety of sea life and the snorkeling gear that was provided was much better than what we rented at Paradise Cove. Although we enjoyed our day, I feel the cost is a lot given the additional boat fee.

  

  

  

  

  

  

• Charming Local Tour

  Katherine M,11 thg 1, 2026

  - Đánh giá từ Viator

  5.00

  This is a small business run by locals, so don't expect posh rides or fancy foods. That being said, you will NOT be disappointed by this excursion. Brice was a great guide and our kids still talk about him to this day. While the blue hole was a tad anti-climactic, the snorkeling along the current was absolutely amazing - we saw all kinds of fish and wildlife. The shoal that we ended at provided more areas of explore and great photo ops. The lunch was a sandwich and chips on a back porch looking out into the water - nothing fancy, but solidly good and completely charming. My boys say that was the best turkey sandwich they've ever had! We still talk about this excursion to this day.

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