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What To Expect

Đánh giá

• Proceed with caution

  Marcus H,

  22 thg 6, 2025

  - Viator

  4.00

  **Proceed with Caution – Important Information for Future Guests** While the tour itself had some enjoyable aspects, particularly thanks to our excellent guide, Herrera, there were several issues that significantly impacted our overall experience. **1. Hidden Fees & Misleading Booking Information:** Be aware that there is an additional **$25 per person entry fee** not disclosed on the Viator listing. This charge is only mentioned upon arrival and is not included in the original booking price, which feels misleading and unnecessary. **2. Poor Check-In Experience & Upselling Pressure:** The check-in process was disorganized and frustrating. Our representative was more focused on upselling us rather than addressing our questions or preferences. There appears to be a **communication breakdown among the staff**—we received a WhatsApp message offering a private tour upgrade for $35 per person, but upon arrival were told it was $55. Despite showing the message, the staff refused to honor the quoted price. **3. ATV Booking Confusion:** We specifically requested single ATVs for five people, and the check-in attendant acknowledged this. However, it was never communicated to the tour guide. When the issue was raised, the response was not only unhelpful but unreasonable—they quoted **$155 per person** to "downgrade" from double to single ATVs, which made no sense. **4. Lockers & Unexpected Costs During the Tour:** Guests are instructed to store all belongings—including phones, wallets, and cash—in lockers. However, during the tour, there is a stop where purchases are encouraged, but guests are unable to buy anything since they’re not allowed to bring money with them. This lack of coordination was another letdown. **Final Thoughts:** Tour guide Herrera did an outstanding job and truly made the experience enjoyable despite the logistical setbacks. I’m not saying you shouldn't book this experience, but I **strongly recommend doing so with caution**. Be fully informed, clarify all details in advance, and don’t hesitate to advocate for what you've paid for.

• Cactus UTV & Camel Ride

  Monica L,

  18 thg 6, 2025

  - Viator

  2.00

  Shuttle service was ABSOLUTLY horrible ( over an hour late for pick up). Tour guides at cactus were great. But when you arrive at the main area be prepared for extra fees. ( like the hold on your credit card they mention for insurance is actually $750 USD. Pictures that were taken were HORRIBLE. I was quite disappointed was looking forward to purchasing pictures.

• Very nice and organized...

  Natasha M,

  7 thg 6, 2025

  - Viator

  5.00

  Very nice and organized week put together. Camel ride was an excellent experience. UTV combo was excellent together.

• Be aware of hidden fees!

  Tinuola O,

  3 thg 6, 2025

  - Viator

  3.00

  The experience was a 8/10 our instructor was pretty nice. However the ride there and back can be 1hr+. When you get there food is available, 7/10. We originally paid $108. We knew it was a $25 park entry fee however they then asked for $45 more dollars. The concierge was not as polite and we waited for 45-50 mins after getting there before we even got started. We started off with ATVS, Feeding the Camel, and ended with free tequila tasting (you get up to 3 tastings) however our host let us get a few additional ones since we was 10 of us. Overall riding the camels at sunset 10/10. Hidden fees and wait impacted our experience.

• Superb

  Venus M,

  1 thg 6, 2025

  - Viator

  5.00

  Great, fun-filled UTI excursion with camel back riding along the best. Ended with a great tequila tasting.