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Chính sách hủy

Đánh giá

• Guide Didn't Show Up

  Lindsey W,10 thg 3, 2024

  - Đánh giá từ Viator

  1.00

  The guide never showed up. I got ton the meeting point 10 minutes early and stayed 15 minutes late. I left two messages, but no one from the company answered. I requested a refund from Viator, which is processing now. But it cost me over 300 pesos round trip to get there and back, which I won't get back.

• Perfect 1/2 day tour.

  BradleyBishop,17 thg 12, 2023

  - Đánh giá từ Tripadvisor

  5.00

  Casual bike riding thru safe streets (not too many cars and those cars around were slow and respectful, unlike some of the busy streets near CDMX central city). The guide stopped to answer our questions and waited for us as we went thru the Frida Kalhoe Museum. Nice benefit. Bikes were fine, even over the few cobblestone roads.

  

• Tour guide No Show

  Travelintorks,29 thg 10, 2023

  - Đánh giá từ Tripadvisor

  1.00

  I would rate this experience a zero if I could. After booking the tour 3 days in advance I received an immediate email confirmation and ticket with the name and phone number of the local guide. I communicated with the local guide , Poray. via WhatsApp 2 hours before our meeting time to confirm we would be there and waiting at the meeting spot and again when we arrived half an hour early. She did not respond. . When we arrived there was another group of 4 waiting for the same tour. About 15-20 minutes after the meeting time I called the guide. She finally responded and said she did not have a reservation for our group or the other group. I sent her a picture of the ticket that included her name, photo and phone number as well as my name and the meeting time and place. She insisted we did not have a tour booked that morning. I called Viator who put me on hold and finally came back to apologize and tell me I could expect a refund in 7 business days. We spent our morning and paid an Uber $17 to be on time for the tour using the directions sent to me from Viator. They should offer a refund for the Uber and something to compensate us for our time lost on waiting for the issue to be resolved.

• Best bike tour I've done!

  Francine D,2 thg 8, 2023

  - Đánh giá từ Tripadvisor

  5.00

  This was such a great tour and an excellent way to get to know the the neighborhood of Coyoacan. Carlos was so thorough throughout the tour and the companies intention to share all parts of the city with us (not just the happy tourist parts) was much appreciated. I feel that I really got to know many parts of Mexico City by doing two bike tours with Poray Bike Tours. Thank you!