TRANSPORTATION INSTRUCTIONS AND CONTACT INFORMATION ONCE YOU ARRIVE AT CANCUN AIRPORT Upon arrival at Cancun International Airport please follow these instructions to find the driver who will transport you to your resort: - Once you land in Cancun you must first go through immigration and customs. We will be monitoring your flight and your departure terminal until you depart. After clearing immigration, baggage claim and customs, you will see timeshare vendors along the hallway, they will try to offer you free tours and assistance with your transfers. PLEASE IGNORE THEM, do not talk to them and keep walking. Look for our team after you leave through the main sliding door, we will be waiting there for you to leave in the waiting room with all the other transfer companies. - One of our Representatives will meet you and greet you holding a tablet with your name written on it. who is wearing a long, almost neon green shirt. Please go directly through the exit doors, MARKED TOUR OPERATOR & HOTEL SHUTTLE, If any representative from other agencies or hotels tries to stop you THERE ARE MANY SCAMMERS, Please don't stop and help us get to our representative, WE WILL BE HERE WAITING SO PLEASE DON'T BELIEVE PEOPLE WHO SAY OUR TEAM IS LEFT OR THAT WE ARE NOT HERE. Please do not confuse our driver with many other transport drivers who will offer you transportation. The best thing to do is look for our representative by name, who is wearing a long, almost neon green shirt. MEETING POINT AT THE AIRPORT - If your flight lands at International Air Terminal Number 2, once outside the building the company representative will be in front of the Welcome Bar waiting for you with a Tablet with your name. - If your airline is "Volaris, Viva Aerobus or Magniccharter" After passing immigration, continue straight until you find the first automatic door and turn right. Once outside the building, the company representative will be in front of the Welcome Bar waiting for you with a tablet. with his name. - If your flight lands in Terminal 3 Once outside the building, continue straight until you find the Margarita Bar and there the company representative will be waiting for you with a tablet with your name on it. - If your flight lands in Terminal Number-4 Once you have passed immigration, continue straight until you find the first automatic door and turn left towards the Agency Area "Not in the Family and Friends Area, please do not be confused" . The company representative will be located in front of platform "B" waiting for you with a tablet with your name on it. Our drivers and company representatives are uniformed in apple green shirts and black pants with the STP-Caribbean logo on their shirts. Each of our representatives and drivers also has an Authorized Airport Identification Card. If it takes you more than an hour to leave the terminal after landing because your airline lost your luggage or for any other reason, if you do not see our driver when leaving the airport, please contact us.