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Meeting and Pickup

Cần Quan Tâm

Đánh giá

• Very Poor and Unprofessional Service

  Martin H,

  3 thg 11, 2024

  - Viator

  1.00

  Very Dissapointed Trip Guru did not turn up for the booking. I contacted the company the night before to confirm the pick up time and they responded they would confirm pick up time by 9pm the night before the trip but they didn’t so contacted there helpline which was no help so we waited outside our hotel for planned pick up time of 7.30am with no arrival so tried contacting the company again via email, phone and WhatsApp and finally had feedback at 8am that there was a glitch ???? In the system and we were booked for the next day. If this was the case why wasn’t I informed of this the night before when I first made contact ? Very unprofessional service and spoilt our planned trip as we missed out on the train journey as it was fully booked but used a local guide who took us to additional places at a much lower cost and a lot more professional. Have used Viator many times to book my trips, this is the first time we have been let down. Definitely will not book any trips again that are be run by trip guru.

• Totally overpriced but nice guide

  Victor A,

  16 thg 10, 2024

  - Viator

  3.00

  Very kind guide named Nan, patient and helpful. But either Viator or Nan takes it as a rip-off opportunity with crazy commission. Really. 7,000 THB for just a day is overpriced. This is the only tour that departs from Kanchanaburi, and not Bangkok. So I chose it. But nothing is included in it, not even the lunch. I assume good business for Nan or Viator. She is nice but know how to handle her business. Also, the Thai-Burma Railway Center is included in the activities but got removed on Nan’s agenda so I had to pay by myself the museum. I would also have expected more activities included like the Hell Fire Pass (where she also works).

• Private trip to Erawan waterfall

  Duniya K,

  15 thg 7, 2024

  - Viator

  2.00

  I feel like this trip is way too expensive for what it contains. For USD 200 I would expect a little more. The major issue is; 1) the trip starts from Kanchanaburi and not Bangkok, although I feel, that within $ 200, they can easily manage to provide pick and drop from Bangkok, it is just a day-long trip that concludes at 2:00 pm. The trip contains a visit to the famous and very beautiful Erawan waterfalls and a brief train trip on the Death Railway track (Thailand-Burma railway centre) to the River Khwae bridge. To make it a value-for-money trip, I would suggest adding a visit to the Railway Museum which is hardly a 5-minute drive from the bridge and the World War II cemetery which is hardly a few meters away from the museum. With $ 200, I would also suggest, if I may, to include lunch. Now the question is why did I book the tour? I was looking for a trip to the waterfalls but more affordable trips were for a group of 2 or more travellers and unfortunately, there was no option for solo travellers but this private trip which was disappointing. My original trip was also delayed by a day by the agency and I had to stay an extra day at Kanchanaburi, which I don't regret as the place is nice and historical.