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• Incredible

  Joshua B,

  1 thg 7, 2023

  - Viator

  5.00

  Viator is a complete roll of the dice. Book at your own risk. After having a horrible experience with Viator In our previous booking for this exact Petra trip, when our operator ditched us and Viator refused to provide a refund, we hit the jackpot with this tour, which was wonderful from start to finish. We took our chances because Viator is very convenient and we had no time to re-book (we went to Eilat In part to do this trip and had only 1 day to rebook after the prior operator ditched us), but understand that some tours with Viator are great (as this one was), and some are horrible. It all depends on the actual operator that provides the service through Viator. Viator is just a clearing house, and they wash their hands of the service provided by the operator. The operator we had the first day did not provide instructions on where to meet and didn’t respond to calls, texts and emails. They also made us go through a totally unnecessary passport uploading process, and they told us we needed US dollars for visa, which was not true. The operator for this tour (the next day) was incredible. They picked us up at our hotel and took care of every detail. They did not create obstacles or road blocks like the first one did. Petra is beautiful, and our guide was extremely knowledgeable. We felt safe and cared for. What a difference a day (and the operator) makes.

• Total ripoff - outrageous hidden charges after you pay the tour booking fee

  Donna K,

  22 thg 1, 2023

  - Viator

  2.00

  We paid $378.10 for two adults for this tour and then paid another $260.00 for what we were told was the entrance to Jordan and recently to Israel fees. This should have been approximately $65 each. The operator never did give us a breakdown of this charge. We were the only Bookings/Viatour people on the trip and everyone in line in front of us was charged $65 per person. Petra is lovely. The tour was ridiculously overpriced.

• One Day Group Tour actually not available

  Jeffrey B,

  19 thg 5, 2022

  - Viator

  2.00

  There was a border problem and the tour was cancelled last minute. Apparently it’s very difficult to do it in one day and the better option is to plan a two day trip which requires an overnight stay in Jordan . Unfortunately none of the tour operators tell you this clearly and they book a tour and then you either have to cancel and fight with them or they recognize their mistake and apologize which was the case here. The organization was very nice about it but they should not have booked a tour they should’ve override that feature on their computer system or posted a warning.

• Beautiful Petra, very unprofessional guide

  Anton J,

  23 thg 2, 2020

  - Viator

  1.00

  Definitely recommend to visit the Petra site. It is really a fabulous experience. The only problem was very unprofessional guide. When the group criticised him (some time delays of individuals), he almost physically attacked one of the guests. It was terrible experience to go through this.

• Once in a life time experience

  Ren F,

  1 thg 1, 2020

  - Viator

  5.00

  We were prepared that it would be a long day but at the end we have seen everything what was needed during the Petra stay. Transportation and border control took same time but was not so worse than described in other comments. At the end a wonderful day.