Cần Quan Tâm

Bao gồm

Đánh giá

• Do not book through this company

  Caitlin M,21 thg 5, 2026

  - Đánh giá từ Viator

  1.00

  We recieved a confirmation e-mail the day before we were due to partake on the tour letting us know pick up times. Less than 24 hours before being due to depart, I was contacted to say the tour had been cancelled and offered to swap to their sister company for an additional $15 per person. Considering the reviews left around difficulty getting a refund (this has happened to multiple people), we decided to pay the additional $60 to ensure we didn’t miss out on what had already been an expensive trip. Customer support and service was terrible and it is clearly a routine of cancelling last minute and requesting further payment to switch to a ‘sister company’. There was little empathy and considering if we as customers had cancelled within 24 hours, would not be entitled to a refund, I find it incomprehensible as to why the company who have cancelled within the same timeline aren’t liable to cover any additional fees. Thankfully the tour itself was incredible but would 100% avoid using this company as this has seemingly happened to many people and feels like a scam to gain additional funds through two likely linked companies.

• Jane's birthday at the Grand Canyon

  Helen B,19 thg 5, 2026

  - Đánh giá từ Viator

  5.00

  This was an amazing experience which will be remembered for many years to come. The trip to Hoover Dam, was filled with interesting facts from our fill in guide John. He is very knowledgable on the history of Las Vegas, the building of the dam and the history of the and creation of the Grand Canyon. Overall this tour was value for money, and exceeded our expectations of what were saw. Only downfall was pick up meant to be 6.00am due to unforeseen circumstances it was 7.20am, thankfully the weather was a sunshine Vegas morning.

• Do not book

  Maggie L,16 thg 5, 2026

  - Đánh giá từ Viator

  1.00

  Do not book with this company. Tour was canceled one day prior. Could not reach customer service to reschedule or inquire and was still charged.

• Excursion cancelled by you

  D-J20S,11 thg 5, 2026

  - Đánh giá từ Tripadvisor

  1.00

  To our utter dismay this excursion was cancelled 2.5 hrs after the booking was confirmed. No alternative was offered and the total payment of $214 has still not been returned to my account. Not happy!! Dot Birchfield

• Trip cancelled

  53jaishankarm,23 thg 4, 2026

  - Đánh giá từ Tripadvisor

  1.00

  The tour was cancelled last moment by the tour operator

• Horrible!

  Kathy D,13 thg 4, 2026

  - Đánh giá từ Viator

  1.00

  Yea I will leave a review. I booked this day trip to the Grand Canyon for my cousin and I in November. Received an email just a couple of days before we were supposed to go that the trip had been cancelled. No explanation . I had to email them back and ask why. I was told that there were not enough people signed up and I would be receiving a refund in 3-5 days. 7 days later and no refund yet! Next year we will just go and stay near the canyon and take ourselves on a tour . Thanks for nothing.

• Disappointment

  debragY4551BW,11 thg 3, 2026

  - Đánh giá từ Tripadvisor

  1.00

  Will never book with this company again!

• Well organized and...

  Linda c,3 thg 3, 2026

  - Đánh giá từ Viator

  5.00

  Well organized and efficient trip. Breakfast and lunch options were nice and water was provided. Instructions at each stop were made very clear.

• Cancelled last minute and still holding my refund!

  Tour55744437893,3 thg 3, 2026

  - Đánh giá từ Tripadvisor

  1.00

  I booked a West Rim tour months in advance to secure an early bird rate, only to have them cancel via email less than 24 hours before the trip. Their "solution" was to offer a sister company’s tour at a higher price, which feels like a classic bait-and-switch. It has now been over a month since the cancellation, and I still have not received my refund despite multiple follow-ups. Their customer support is non-existent during critical hours and they have shown zero accountability for ruining our travel plans. Save yourself the stress and the money—do not book with this company. There are far more reliable operators at the Grand Canyon who won't leave you stranded and empty-handed. DO NOT TRUST THIS COMPANY!! They will take your money and cancel last minute.

• Disappointed!

  Ed I,26 thg 2, 2026

  - Đánh giá từ Viator

  1.00

  Had no experience they cancelled the trip. I heard because they couldn’t get a bus load. We didn’t notice the email sent canceling the trip because of all the confusion flying in from NY. Got up at 5:00 AM on 2 hours of sleep to find out the trip was canceled at the pickup location.

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